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Frequently Asked Questions (FAQ) about Eurail

If the FAQ's below do not answer your question, you can contact our customer service.

FAQ Categories

Choosing your Eurail Pass

  • What is Eurail?

    Eurail offers Passes for train travel throughout Europe. Traditionally, Eurail Passes were for travel throughout Europe. Currently, the Eurail Global Pass is tailor-made for travel throughout Europe.

    Eurail Passes are also available for travel through 1 up to 5 European countries. Travel duration can take from 3 days up to 3 months.

    Eurail does not offer so-called 'point-to-point tickets', meaning tickets for one time travel between two cities. The Eurail Passes are meant for travelers who wish to travel for a number of days within a certain period.

  • What is Eurorail?

    Eurorail is Eurail! In many countries, especially the USA, travelers tend to call Eurail Eurorail or Euro Rail. So if you are looking for Eurorail Passes, you have come to the right place!

  • Global Pass, in which countries is it valid?

    The Eurail Global Pass is valid in no less than 20 countries:
    Austria (including Liechtenstein), Belgium, Croatia, Denmark, Finland, France (including Monaco), Germany, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Romania, Slovenia, Spain, Sweden and Switzerland.

    The Eurail Global Pass is not valid in the Czech Republic or England.

  • Select Pass, which countries can I choose from?

    You can choose from the following countries: Austria (including Liechtenstein), Belgium/Netherlands/Luxemburg, Bulgaria/Montenegro/Serbia, Croatia/Slovenia, Denmark, Finland, France (including Monaco), Germany, Greece, Hungary, Italy, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, Switzerland.

    The Eurail Select Pass is not valid in the Czech Republic or England.

    Click here for more information on how to count the countries

  • How do I count the countries in my Eurail Select Pass?

    With a Eurail Select Pass you can pick 3, 4 or 5 adjoining countries.

    These are the rules for counting the countries:

    • Belgium Netherlands and Luxemburg together count as 1 country (BeNeLux)
    • Croatia and Slovenia together count as 1 country (Croatia/Slovenia)
    • Austria and Liechtenstein together count as 1 country (Austria)
    • France and Monaco together count as 1 country (France)
    • Bulgaria, Serbia and Montenegro together count as 1 country (Bulgaria/Montenegro/Serbia)
    • The following countries count as 1 country each: Denmark, Finland, Germany, Greece, Hungary, Italy, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, Switzerland.
    • You can travel between the countries as much as you like. If you have want to travel from Germany to Switzerland to France, and then back to Germany, that still counts only as 3 countries.

  • How do I count the number of travel days that I need on my Pass?

    A travel day is the period between 12 midnight on one day to 12 midnight of the following day (i.e. a 24 hour period). During this travel day, you can take as many trains as you wish. You can change trains, and also travel internationally, as long as you stay within these 24 hours, it will always count as one travel day.

    An additional benefit is the 7PM rule: If you board a direct, overnight train after 7pm on a certain day, then only the following day (the day of arrival of the over night train) is counted as a travel day. On your Eurail Pass, you would write the day of arrival on the pass prior to boarding the overnight train.You effectively will receive 5 hours of travel for free.

  • Which number of travel days shall I buy? What is the best validity for me?

    Do you want to travel by train almost every day? Or do you only need some travel days within the time of your holiday ?

    • When you choose a Select Pass or Regional Pass you will have a number of travel days within a period of  2 months. You can choose yourself when you want to have a travel day. You can use them non-consecutively.
    • The One Country Passes have the same system: some travel days within a period of 1 or 2 months.
    • With the Global Pass you can choose whether you want the travel days to be any travel day within a certain period, or a limited number of travel days within a certain period. The options are 10 or 15 travel days within a period of 2 months, or 15 days, 21 days, 1, 2 or 3 months consecutively

  • What does 15 days of travel on the Global Pass mean?

    There are two 15 day Eurail Global Passes:

    • The 15 days pass Global Pass. This pass is valid for a period of 15 days. You can choose on which days during this period you wish to travel. If the pass starts on August 14th, it is valid until August 28th. You can travel on any day during this period
    • The 15 days in 2 months Global Pass. This pass is valid for a period of 2 months. During these 2 months, you can pick 15 days on which you travel. You will fill in a calender box on the Pass to show on which day you travel. You can fill in the days on the day on which you travel, you do not need to decide in advance. The 15 days can be consecutive, or non-consecutive, just as you please. This type of Pass used to be known as Flexi Pass.

  • What is the difference between first and second class travel?

    The difference between first class and second class is that in first class, there is more space and seats are more comfortable. Generally, first class is more intended for business travelers, and second more for leisure travelers. Sometimes, a meal is served in first class.
    If you buy a first class Pass, you can also travel in second class. If you buy second class, you will not be able to travel in first class, unless you buy an upgrade for each travel day.

  • What are flexible travel days?

    With a Eurail Global Pass you are entitled to unlimited* travel by train in 20 countries. The pass is available in two types.
    The first type is valid during a consecutive period. You can choose from 15 days, 21 days, 1 month, 2 months or 3 months. You can travel as many days as you like during the period of validity of your pass.

    The second type is a pass with flexible travel days. This means you can travel a specific number of days within a longer period of validity. The traveler chooses the days on which he/she wants to travel and fills in the these days in the calendar box on the pass. Flexible travel days may be used consecutively or non-consecutively, as long as they are used before the expiry date. This pass, which is also known as Flexipass or Flexi Pass, is available in two durations: 10 days of travel within two months or 15 days within two months.

    * Some special trains require a supplement or reservation (more info)

  • What does 4 days in 2 months mean? (or 5, or 6?)

    A pass with 4 days in 2 months, means that you can choose any 4 days of travel, within a 2 month period. For example, your pass would be valid from 1 July until 31 August, and you could pick any 4 travel days during this period.

    With a 5 day pass, you could pick 5 travel days etc.

    A travelday on a Eurail Pass is the period from 12 midnight on one day until 12 midnight on the following day. You can travel as much as you like during that 24-hour period and hop on an off any train whenever you want (except for high speed trains which require seat reservations, they still count as one travel day, but you will need a reservation prior to boarding).

    There is an extra bonus called the "7pm" rule that lets you travel after 7pm on a direct overnight train. You will only need to count the day of arrival as travel day (and fill it in on your Pass). You in effect could get an extra 5 hours for your day if you only use it after 7pm on a direct overnight train.

  • Can I travel with Eurail in Great Britain / United Kingdom?

    No, there are no Eurail passes available for England, Wales, Scotland and Northern Ireland. The only part of the British isles where you can travel with Eurail is the Republic of Ireland, with its capital Dublin (Republic of Ireland: Railway info / Tourist info).

    If you have a Eurail Global Pass, or a Eurail Select Pass or Regional Pass which is valid in the Benelux, you may profit from reduced boat crossings and Eurostar trains to Great Britain.

  • Does Eurail offer point to point tickets?

    No, Eurail does not offer point to point tickets, like single trips, one way tickets or a ticket from city to city.

    We offer passes only, which are valid in one or more countries. Passes start from 3 travel days, up to 3 travel months.

  • Can I travel to Prague/ the Czech Republic on a Eurail Pass?

    Prague (Czech Republic) is not covered in the Eurail Global Pass and Eurail Select Pass. You can travel to the Czech Republic with 2 Eurail Regional Passes: the Eurail Austria-Czech Pass and the Eurail Czech-Germany Pass.

    If you want to travel to Prague with a Global Pass or Select Pass, then you can buy a separate ticket from the Austrian or German border up to Prague and back. You can buy this ticket at the larger train stations in Austria or Germany. The costs of such a ticket from Germany will be about 20 Euros second class. The travel within Austria or Germany up until the border will be free if your Pass is valid on the day of travel.

How to order your Eurail Pass

  • Which payment methods are accepted when ordering a Eurail Pass online?

    Eurail.com accepts the following credit cards:

    - Visa
    - Mastercard
    - American Express (Amex)
    - Discover Card

    All payments will be handled in a fully secure way!

  • People from which countries can buy a Eurail Pass?

    You can buy a Eurail Pass if you are a resident of a non-European country, like USA, Canada, Australia, South Korea, Japan, South Africa, Brazil, Mexico, Argentina, Singapore, China, India, Hong Kong.

    You are considered to be a resident of a country if you have been living in this country for longer than 6 months on the first day on which you use the Eurail Pass. The train staff will check your residency in your travel documents (passport, visa), so we advice you to bring these documents on the train.

    European residents from the following countries can buy an InterRail Pass.
    Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Faeroer, Finland, FYR Macedonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican.

    Eurail and InterRail travelers can travel together on the same trains.

  • To which countries do you ship?

    We ship to any country in the world. All our shipments are sent secure. Just pick your country in the list of shipping countries when ordering.

  • What are the shipping fees and delivery times?

    Overview of fees and delivery times for each destination:

    USA, Canada, Australia, New Zealand, Brasil and Mexico
    Standard shipping: up to 5 working days, FREE!
    Express shipping: 1-2 working days, USD 25 / AUD 30 / EUR 17.

    European countries # (non-European residents only)
    Standard shipping: not available.
    Express shipping: 2-3 working days, USD 35 / AUD 45 / EUR 25.

    Rest of the World
    Standard shipping: up to 5 working days, USD 15 / AUD 18 / EUR 10.
    Express shipping: not available.

    # Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Faeroer, Finland, FYR Macedonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican.

  • How long in advance can I buy my Pass

    You can buy the Eurail Passes up to six months before the first day of validity of your pass. Once you will get to Europe, you will need to validate the Pass at a train station ticket window. This means that the station staff will fill in the first and last day of validity on the Pass which makes the Pass valid.

  • What is the Pass Security Plan?

    An optional Pass Security Plan is available for any pass purchased via the eurail.com website. The Pass Security Plan will refund the unused portion of the rail pass in the event of loss or theft of the pass while travelling in Europe. The cost are USD 12 / AUD 14 / EUR 10 per person.
    More information about the Pass Security Plan >>

  • Can I buy a Eurail Pass in Europe?

    If you are already in Europe, we can ship your Pass to you for USD 35 / AUD 44 / EUR 25.

    Please note that prices in Europe are about 20% higher than outside, and not all Passes are available for sale in Europe.

    The following Eurail Passes are for sale in Europe:

    • Eurail Global Pass
    • Eurail Select Pass
    • Eurail Austria-Croatia-Slovenia Pass
    • Eurail Austria-Hungary Pass
    • Eurail Croatia-Slovenia-Hungary Pass
    • Eurail Greece - Italy Pass
    • Eurail Hungary - Romania Pass
    • Eurail Croatia Pass
    • Eurail Greece Pass
    • Eurail Holland Pass
    • Eurail Hungary Pass
    • Eurail Ireland Pass
    • Eurail Italy Pass
    • Eurail Norway Pass
    • Eurail Portugal  Pass
    • Eurail Romania Pass

     

  • Why can I not pick Netherlands / Belgium / Luxembourg when buying a Select Pass

    Netherlands, Belgium and Luxembourg form 1 country for the Select Pass (you will receive 3 countries for the price of 1). This means that you can choose 'BeNeLux' as your country in the dropdown list when booking, if you wish to include Belgium, Netherlands or Luxembourg in your Pass.

  • Is this website only available in English?

    Eurail.com is now also available in Spanish. To visit the Spanish version, click on the link En Español in the top right corner or go to espanol.eurail.com.

    We have the intention to offer our website in other languages too in the near future. We are working on it!

  • Can I reach Eurail.Com by phone?

    For now, www.eurail.com does not offer a telephone number. Please send all your questions per email and we will do our best to help. Please visit our contact section for contact details.

  • Where are you located?

    The Headquarters of Eurail are located in Utrecht, near Amsterdam, in the Netherlands. The Eurail.Com fulfilment centres are located in Newton, USA and in Australia.
    For address details, see the page Our Company.

Using your Eurail Pass

  • What is a travel day on my Eurail Pass?

    A travel day is considered any travel between 12 midnight on one day to 12 midnight of the following day (i.e. a 24 hour period). An additional benefit is the 7PM rule: If you board a direct, overnight train after 7pm on a certain day, then only the following day (the day of arrival of the night train) is counted as a travelday. On your Eurail Pass, you would write the day of arrival on the pass prior to boarding the overnight train. You effectively will receive 5 hours of travel for free!

  • How do I validate my Pass? What does validation mean?

    Validation of your Pass means that the first day and last day of validity have to be filled in prior to your first train trip. Furthermore the box ' Validating Stamp'  needs to be stamped.
    You should always have your pass validated prior to your first train trip in Europe. This means, before your first trip in Europe, a Railway official at a ticket window has to stamp your Pass and will fill in the first and last date of validity on your Pass.
    It is not possible to validate the Pass yourself.

  • Can I also travel within the countries of my Eurail Pass?

    Yes, you can travel both inside the countries in which your pass is valid and between them. You can also backtrack between the countries, so you can go back and forth as often as you like.

  • How to check whether I need reservations?

    To check if a train requires reservations, we recommend the following steps:

    1. Go to http://reiseauskunft.bahn.de/bin/query.exe/en?ld=212.27&newrequest=yes
    2. Fill in your departure station and destination
    3. In the screen which shows the connections, click on 'details for all'
    4. You can now see the details of the trains. If a train requires a reservation, this is listed as 'compulsory reservation' in the train details. There is also a small red icon with an 'R'.

  • How much baggage is allowed on the trains?

    There are no weight limitations on baggage (except for a few trains such as the Eurostar or some of the special Hotel Trains). You are really limited by what you can easily carry and board. Most trains have an overhead storage rack along with luggage areas at the end of the car. Baggage is the sole responsibility of the traveler as the railroads will assume no responsibility in case of loss or theft. We recommend that you travel light!

  • Is it possible to avoid reservations or extra charges?

    Although most high-speed trains require reservations and/or supplements, it's often possible to avoid paying these supplements when you research alternative routes! This means that you'll use domestic trains which are slower, but it normally means also that your travel is free from those extra costs.

    To find trains which require no reservations, we recommend you follow the following steps:
    1. Go to http://reiseauskunft.bahn.de/bin/query.exe/en
    2. Enter your place of origin and destination
    3. In the field 'means of transport' change 'standard search' to 'local trains only'
    4. Uncheck the box 'Prefer fast connections'
    5. Click 'go'
    6. In the screen with the train connections click on 'details for all' in the lower left corner
    7. You will now see all local train connections, which generally speaking require no reservation. If a train still would require a reservation, it will be listed as 'compulsary reservation'.

  • Can I go back and forth between the countries in my Pass?

    Yes, you can travel both inside the countries in which your pass is valid and between them. You can also backtrack between the countries, so you can go back and forth as much as you please.

  • How much are the extra costs for a night train?

    The extra costs of a night train or hotel train depend on the train you are taking and on the level of comfort you are looking for. In some trains, there are also seats (not only beds), which are available for free. The costs of the bed, depend on whether you travel in a 6-person, 4-person or 2-person cabin. They start at about USD 37 / AUD 44 / EUR 25 per bed. Some night trains, in Spain, Italy and France, have beds only.
    Travelling by nighttrain will save you the costs of a hostel or hotel.

    You can find more info in an online timetable, such as: http://www.oebb.at/vip8/oebb/en/index.jsp. In the details of a specific connection, you will see whether this train has seats, beds, and whether it requires a reservation.
    Reservations can be made from 3 months in advance, the earlier you book, the larger the chance of getting the accomodation of your preference.

  • How do I enter an overnight journey in my travel calendar?

    A travel day is from midnight (00:00 hours) to midnight (24:00 hours). If, however, your first trip of the day is on a direct overnight train departing after 19:00 hours, then you enter the date on which you will arrive at your destination. The time between 19:00 - 24:00 hours is then included in the next day’s travel.
    When using an overnight ferry covered by the pass, you may enter either the departure or arrival date on your travel calendar.

  • What if I travel through a country not covered by my pass?

    If part of any journey goes through a country not covered by your pass, you will need to buy a ticket for that section. It is best to do this before boarding the train, since buying tickets on the train will be more expensive.

  • Is the Eurostar included in the Eurail Pass?

    Eurostar is a private company and not included in the Eurail Pass. However you can get a discount. The exact level of discount is dependent on various factors including how far in advance the booking is made, time of travel etc. All fares are subject to availability and the Eurail Pass must be valid in either the country of departure or the country of arrival. It is not possible to book an 'Eurail-discounted fare' online. The 'pass holder fare'can be purchased from Eurostar terminals

    To find out the exact prices for your trip we would suggest to look at the page with Fares at Eurostar.com or to call Eurostar at +44 (0) 1233 617 575.

  • Should I make a reservation for a boat trip and how?

    Reservations are usually recommended to make sure you get a place on the boat. In general reservations for boats can only be made at the ticket window of the particular shipping line company. Sometimes you can make reservations online through the shipping company's website.

Reservations

  • How do I make a reservation?

    Reservations are not compulsory on most European trains. However, they are highly recommended for long-distance trains, during peak travel periods or if a certain connection is essential for your travel schedule.
    Unfortunately, www.eurail.com does not yet offer reservations on our site.
    You can make reservations at larger European train stations or often through the websites of the various national railway companies.
    You can also make reservations through one of the Eurail Group agents. Visit the page Eurail Sales Agents for more information on the worldwide sales agents. 

    The advantage of making reservations at European stations is that reservations are non-changeable and non-refundable. They are also less expensive if made in Europe at a local train station ticketing office. The advantage of booking before your travel is that you will be assured of a seat on the specific train that you wish to travel on.

  • Do I need to make reservations if I have a Eurail Pass?

    There are basically three types of trains:

    • Trains without reservations: local and regional trains generally require no reservations.
    • Trains with optional reservations: you can make a reservation if you want to be assured of a seat, but it is not necessary
    • Trains with obligatory reservations: Reservations are required for some high-speed trains such as the TGV, sleeper trains, or, if you want a couchette during an overnight journey.

    Reservations can be made at the main European train stations for just a few dollars or outside of Europe for an additional service fee.

    To check if a train requires reservations, we recommend the following steps:
    1. Go to http://reiseauskunft.bahn.de/bin/query.exe/en?ld=212.27&newrequest=yes&
    2. Fill in your departure station and destination
    3. In the screen which shows the connections, click on 'details for all'
    4. You can now see the details of the trains. If a train requires a reservation, this is listed as 'compulsory reservation' in the train details. There is also a small red icon with an 'R'.

  • How to check whether I need reservations?

    To check if a train requires reservations, we recommend the following steps:

    1. Go to http://reiseauskunft.bahn.de/bin/query.exe/en?ld=212.27&newrequest=yes
    2. Fill in your departure station and destination
    3. In the screen which shows the connections, click on 'details for all'
    4. You can now see the details of the trains. If a train requires a reservation, this is listed as 'compulsory reservation' in the train details. There is also a small red icon with an 'R'.

  • Is it possible to avoid reservations or extra charges?

    Although most high-speed trains require reservations and/or supplements, it's often possible to avoid paying these supplements when you research alternative routes! This means that you'll use domestic trains which are slower, but it normally means also that your travel is free from those extra costs.

    To find trains which require no reservations, we recommend you follow the following steps:
    1. Go to http://reiseauskunft.bahn.de/bin/query.exe/en
    2. Enter your place of origin and destination
    3. In the field 'means of transport' change 'standard search' to 'local trains only'
    4. Uncheck the box 'Prefer fast connections'
    5. Click 'go'
    6. In the screen with the train connections click on 'details for all' in the lower left corner
    7. You will now see all local train connections, which generally speaking require no reservation. If a train still would require a reservation, it will be listed as 'compulsary reservation'.

  • How much are the extra costs for a night train?

    The extra costs of a night train or hotel train depend on the train you are taking and on the level of comfort you are looking for. In some trains, there are also seats (not only beds), which are available for free. The costs of the bed, depend on whether you travel in a 6-person, 4-person or 2-person cabin. They start at about USD 37 / AUD 44 / EUR 25 per bed. Some night trains, in Spain, Italy and France, have beds only.
    Travelling by nighttrain will save you the costs of a hostel or hotel.

    You can find more info in an online timetable, such as: http://www.oebb.at/vip8/oebb/en/index.jsp. In the details of a specific connection, you will see whether this train has seats, beds, and whether it requires a reservation.
    Reservations can be made from 3 months in advance, the earlier you book, the larger the chance of getting the accomodation of your preference.

  • Can I reach Eurail.Com by phone?

    For now, www.eurail.com does not offer a telephone number. Please send all your questions per email and we will do our best to help. Please visit our contact section for contact details.

  • Should I make a reservation for a boat trip and how?

    Reservations are usually recommended to make sure you get a place on the boat. In general reservations for boats can only be made at the ticket window of the particular shipping line company. Sometimes you can make reservations online through the shipping company's website.

Discounts with Eurail Passes

  • What is a Saver Pass?

    The Eurail Saver Pass options allow 2 to 5 passengers to travel together at all times under one single pass which is about 15% cheaper than the normal Adult Pass. The prices listed are per person. Not all people listed on the pass have to be on the train together, but only one subgroup can travel separately since there is only one pass with all names listed.

    In case there is a group of for example 6 people who want to travel in smaller groups, we recommend that you purchase one select pass per group which will always stay together. The minimum number of persons on a Saver pass is two.

  • What is the Youth Pass? Can Youth travel in first class?

    The Youth pass offers 35% discount for travelers who are 25 or younger on their first day of travel. It is valid in second class only.

    Young travelers can also travel in first class with an Adult Pass, but then there is no discount.

    The following passes offer first class youth options: Greece Pass, Poland Pass, Romania Pass, Sweden Pass.

  • Does Eurail offer Family Passes? What are the costs for children?

    If you are a family with children 3 or younger on their first day of travel, then your children can travel for free. You will not need to buy a ticket for your children. If there are 2 or more adults, these can buy a Saver Pass, which allows 15% discount on the Adult fare.

    If you are a family with children in the age between 4 and 11 on their first day of travel, then you can all buy a Saver Pass. The Adults will receive a 15% discount on the Adult fare, and the children will then pay half of the Saver fare.

    If your children are aged between 12 and 26 on their first day of travel, then they can get a discount by buying a Youth Pass. However, this Youth Pass is valid for travel in second class only. The Adults can then buy a Saver Pass, but would need to downgrade to second class, for the family to be able to sit together. Alternatively, all people over 12 can together buy the Saver Pass and receive a 15% discount.

  • Are there special student discounts?

    Eurail does not have specific student tariffs. All travelers who are 25 or younger on their first day of travel can buy the Youth Pass. The Youth Pass gives a 35% discount on the Adult fare, and it is valid in second class. Students who prefer first class can buy the Adult Pass, or, if they travel in a group, the Saver Pass.

Planning your trip

  • Do you have printed brochures about Eurail?

    We don't have printed brochures about Eurail. You can find all the latest information about our products and conditions at Eurail.com.

    If you order a Eurail Pass, you will receive a Eurail Traveler’s Guide. This guide offers detailed product information such as the participating railroads, shipping lines, benefits and many useful tips for the traveler.

    You can also download a PDF version of the Eurail Traveler's Guide 2008 in various languages:

     

  • Where can I find a railway map?

    With your Eurail Pass, you will receive a free railway map of Europe. This map contains the main rail connections in Europe.
    You can also download a digital version of the map on this page.

    For a map showing the Eurail Global Pass countries, go here.

    For a map showing the Eurail Select Pass countries, go here.

  • Where can I find timetable information?

    Travel times depend on the type of train and the date of travel. Therefore, a timetable is the best help to figure out the time need for reaching a certain destination. Information on how to plan your trip can be found on our online timetable page. With your Eurail Pass, you will receive a free timetable, which contains the most important routes in Europe. Go here to download the Eurail Timetable.

  • How much baggage is allowed on the trains?

    There are no weight limitations on baggage (except for a few trains such as the Eurostar or some of the special Hotel Trains). You are really limited by what you can easily carry and board. Most trains have an overhead storage rack along with luggage areas at the end of the car. Baggage is the sole responsibility of the traveler as the railroads will assume no responsibility in case of loss or theft. We recommend that you travel light!

  • Is there any extra help or service for disabled people ?

    All railway companies have facilities for passengers needing assistance. Examples are special compartments for wheelchair users, lifts or mobile ramps to ensure you can access the train, assistance in boarding by trained staff or toilets suitable for disabled travelers.

    You can find out more about the arrangements in each country on this website: www.railpassenger.info (see the page 'Passengers Needing Assistance').

  • Will there be food on board?

    Many long-distance trains have full-service restaurant cars that offer breakfast, lunch and dinner. Others offer an at-seat meal service. On many trains, buffet and bar cars sell light meals throughout the trip, and vendors with food trolleys often pass through the carriages selling beverages and snacks.

    Enquire at the station or check an online timetable to find out whether a train has a buffet or restaurant car. You can also consider taking your own meal! There are often grocers near the train station, or even supermarkets in the station itself where you can buy bread, cheese, cookies, soft drinks, wine and more.

  • Can I bring my dog or other pets on the train?

    That depends, the rules are different per country and sometimes even per train. On most trains it is allowed to bring along smaller pets. On some special trains (like high speed trains or night trains) it is not possible.

    Passengers must supervise the animals they take with them. In most countries you can bring along small animals in cages/boxes for free. Sometimes you have to pay half of the adult fare, depending on how big your animal  is. 

    Pets are usually not allowed to take passenger's seats. As a general rule, passengers may take dogs without their being in a box on condition that they are on a lead and are muzzled. Special provisions may be applicable to guide dogs for the blind.

    Detailed information about pet transportation can often be found at the websites of the national railway companies. Examples: Belgium / Germany.

  • Can I bring a bicycle on the train?

    That depends, the possibilities are different for each country / railway company and sometimes even per train. Sometimes bicycles may be carried free of charge, sometimes you have to pay a supplement.  You can find information about transporting bicycles per country at this website: www.railpassenger.info.
    At most larger train stations there are facilities to rent a bicycle.

  • What are EuroNight trains?

    EuroNight is a general term for international long-distance night trains in Europe. Examples are the Berlin Night Express between Berlin (Germany) and Malmö (Sweden) or the Artesia de Nuit connecting France and Italy. With a Eurail Pass you can travel with these trains, but usually you have to make a reservation or pay a supplement.

    Take a look at our overview of night trains and the information about train reservations.

    You can also find a list of EuroNight trains at the German Wikipedia-page.

  • Can I take my car on the train?

    Most trains in Europe don't carry cars or motorbikes, just passengers and their luggage (and often bicycles).

    There are some trains on selected holiday routes that offer the option of transporting cars. Often these are special trains run by private companies. Therefore Eurail Passes are not valid for these trains. Some examples:

    - Germany to France, Italy, Austria, Croatia:  DB AutoZug website
    - Netherlands to France & Italy:  Autoslaaptrein.nl (Dutch only)

  • Can I travel in combination with a rental car?

    Yes you can. There are car rental companies all over Europe. Often they have offices next to major train stations. Eurail offers no discount for car rental as we hope you’ll enjoy the train as much as possible.

    Some general information and tips about renting a car in Europe can be found at About.com.

  • I heard there are some train strikes, where can I find more information?

    The best way to find up-to-date information in the (rare) case of a strike of a railway company is on the homepage of the specific railway. You can find links to the railway companies in each country in the section Railway Information.

    It is different per situation and country how strikes are handled by the railway company. Sometimes alternative ways of transport will be offered, like extra buses.

After Sales questions

  • How can I return a Pass that I will not be using?

    You can receive an 85% refund for an unused and unvalidated Eurail Pass by returning it to us at the following address:

    Eurail.com Refunds

    48 Glen Ave.

    Newton, MA  02459 USA

     

    Please add a short note to your package, explaining why you need a refund.

    Since passes are like cash, we recommend that you ship it to us in a trackable manner such as Fedex, UPS, Airborne or similar. Once received it will be submitted for refund and you should see a credit on your statement within 3-5 weeks.

     

    Please make sure that you purchased your Pass from www.eurail.com before returning it. Refunds should always be requested from the agency or website where you purchased the Pass.

     

    Shipping costs cannot be refunded. Unused days on a Pass cannot be refunded

  • How can I check the status of the shipment of my Eurail Pass order?

    With each order from www.eurail.com you will receive a confirmation email. In this confirmation email, the tracking number for FedEx, DHL or UPS will be mentioned. You can go to the website of the shipping company to find the exact status of the order. Just enter the tracking number you received in the email in the box on the homepage.

  • When will I receive my souvenir?

    The souvenirs are handled by Eurail.Com's mother company, the Eurail Group G.I.E.

    To inquire about the status of your souvenir, you can send an email to souvenir@eurail.nl. Please note that it can take up to 3 months before your souvenir arrives.

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