Aid and Assistance Offices in Europe

Austria

• Innsbruck Central station (Hauptbahnhof Innsbruck)
  Daily: 6.00 a.m. - 9.30 p.m.
• Salzburg Central station, Lounge (Hauptbahnhof Salzburg)
  Daily: 6.30 a.m. - 9.00 p.m.
• Vienna West Station (Westbahnhof Wien)
  Daily: 9.00 a.m. - 4.00 p.m.
• Vienna South Station, Lounge (Südbahnhof Wien)
  Daily: 6.00 a.m. - 10.00 p.m.

Belgium

• Brussels South Station (Gare de Bruxelles-Midi, Station Brussel-Zuid)
  Mon-Sat: 8.00 a.m. - 8.00 p.m.

Bulgaria

• Sofia Central Railway Station (Tzentralna Gara)
  Daily: 7.00 a.m. - 11.30 p.m.

Croatia

• Zagreb Central Station (Zagrab Glavi Kolodvor)
  Daily: 24h

Denmark

• Central Station Copenhagen (København)
  Daily: 9.30 a.m. - 6.00 p.m.

Finland

• Railway Station Helsinki  (Helsingin rautatieasema)
  Mon-Fri: 10.00 a.m. - 5.00 p.m.

France

• Marseille St. Charles Central station (Gare de Marseille St. Charles)
  Daily: 6.00 a.m. - 10.00 p.m.
• Nice-Ville railway station (Gare de Nice-Ville)
  Mon-Sat: 8.00 a.m. - 8.30 p.m.
  Sun: 8.30 a.m. - 5.30 p.m.
• Paris Lyon Station (Paris Gare de Lyon)
  Mon-Fri: 8.00 a.m. - 8.00 p.m.
• Railway station Paris-North (Paris Gare du Nord)
  Mon-Fri: 8.00 a.m. - 8.00 p.m.
  Sat-Sun: 9.00 a.m. - 8.00 p.m.
• Railway Station St. Lazare (Paris Gare de St. Lazare)
  Mon-Fri: 7.30 a.m. - 8.00 p.m.
  Sat-Sun: 9.30 a.m. - 7.30 p.m.
• Charles de Gaulle Airport station (Paris CDG Aéroport Terminal 1 RER Station Bureau SNCF)
  Mon-Fri: 6.30 a.m. - 8.00 p.m.
  Sat: 8.00 a.m. – 3.00 p.m.
  Sun: 10.00 a.m. - 5.00 p.m.

Germany

For general train information:
phone: + 49 1805 99 66 33
internet: www.bahn.de

• Berlin Central Station, Travel Centre (Berlin Hauptbahnhof, Reisezentrum)
  Europaplatz 1
  10557 Berlin
  Daily: 6.00  a.m. – 10.00  p.m.
• EurAide Berlin Central Station (Berlin Haubtbahnhof, Reisezentrum)
  Lower Level
  Mon-Fri: 11.00 a.m. – 7.00 p.m. in Summer extended hours and open daily
• Travel Centre Cologne Central Station (Reisezentrum Köln Haubtbahnhof)
  Trankgasse 11
  50667 Köln
  Mon - Fri: 6 00 a.m.- 10 00 p.m.
  Sat - Sun: 7 00 a.m. - 9 00 p.m.
• Travel Centre Dresden Central Station (Reisezentrum Dresden Haubtbahnhof)
  Am Hauptbahnhof 4
  01069 Dresden
  Mon-Fri: 6.30 a.m. – 9.00 p.m.
  Sat -Sun: 7.00 a.m. – 10.00 p.m.
• Travel Centre Frankfurt Central Station (Reisezentrum Frankfurt Haubtbahnhof)
  In the main train station
  60329 Frankfurt  am Main
  Mon-Fri: 6.00 a.m. – 10.00 p.m.
  Sat-Sun: 7.00 a.m. – 10.00 p.m.
• Travel Centre Frankfurt Airport long distance railway station (Reisezentrum Frankfurt Flughafen Fernbahnhof)
  Daily: 6.00 a.m. – 10.00 p.m.
• Travel Centre Hamburg Central Station (Reisezentrum Hamburg Haubtbahnhof)
  Counter 13/14
  Hachmannplatz 10
  20099 H a.m.burg
  Mon-Fri: 6.00 a.m. – 9.00 p.m.
  Sat-Sun: 8.00 a.m. – 7.00 p.m.
• Travel Centre Hannover Central Station (Reisezentrum Hannover Haubtbahnhof)
  Ernst-August-Platz 1
  30159 Hannover
  Mon-Fri: 6.00 a.m. – 9.30 p.m.
  Sat-Sun: 8.00 a.m. – 9.30 p.m.
• Travel Centre Heidelberg Central Station (Reisezentrum Heidelberg Haubtbahnhof)
  Willy-Brandt-Platz 5
  69115 Heidelberg
  Mon-Fri: 7.00 a.m. – 8.00 p.m.
  Sat: 7.00 a.m. - 7.00 p.m.
  Sun: 9.00 a.m. – 8.00 p.m.
• Travel Centre Leipzig Central Station (Reisezentrum Leipzig Haubtbahnhof)
  Mon-Fri: 6.00 a.m. – 10.00 p.m.
  Sat-Sun: 7.00 a.m. - 10.00 p.m.
• Travel Centre Munich Central Station (Reisezentrum München Haubtbahnhof)
  Counter 19 / 20
  Bahnhofplatz 2
  80335 München
  Daily: 7.00 a.m. – 9.00 p.m.
• EurAide Munich Central Station (München Haubtbahnhof, Reisezentrum)
  Office near the Locker Storage area
  Mon-Fri: 8.00 a.m. –12.00 a.m. and 2.00 p.m. – 4.00 p.m.
  In Summer extended hours and open daily.
  Closed in January
• Travel Centre Munich Airport (Reisezentrum München Flughafen)
  DB-Counter in Zentralbereich Terminal 1
  85326 München Airport
  Daily: 7.30 a.m. – 10.00 p.m.
• Travel Centre Stuttgart Central Station (Reisezentrum Stuttgart Haubtbahnhof)
  Arnulf-Klett-Platz 2
  70173 Stuttgart
  Mon-Fri: 5.30 a.m. – 10.30 p.m.
  Sat- Sun: 6.00 a.m. – 10.30 p.m.

Great Britain

• German Rail UK Booking Centre (Surbiton)
  London
  German Rail UK
  Booking Centre
  P.O. Box 687 A
  Surbiton KT6 6 UB
  Tel: 08718 808 066
  Mon-Fri: 9.00 a.m. – 5.00 p.m.
• Rail Europe Travel Centre
  1 Regent Street
  London
  SW1
  Weekdays: 10:00 a.m. - 6:00 p.m.
  Saturdays: 10:00 a.m. - 5:00 p.m.

Greece

• Hellenic Railways Travel agency (Athens)
  6, Sina Street Athens
  Mon-Fri: 8.00 a.m. – 5.00 p.m.
  Sat: 8.00 a.m. – 3.00 p.m.
• Central Railway Station Patras
  Daily: 8.00 a.m. – 12.00 midnight
• Central Railway Station Thessaloniki
  Daily: 6.00 a.m. –  3.00 p.m. and 4.00 p.m. – midnight

Hungary

• Budapest, V. district, József Attila str. 16.
  Mo – Fri 09:00 -18:00

Ireland (Republic)

• CIE International Rail Travel Center (Dublin)
   35, Lower Abbey Street
   Dublin 1
   Tel: (01) 703 1885
   Mon-Fri: 9.00 a.m. – 5.00 p.m.

Italy

• Central station Bari (Stazione Bari Centrale)
  Daily: 8.00 a.m. – 7.30 p.m.
• Central station Milano (Stazione Milano Centrale)
  Daily: 6.00 a.m. – 9.00 p.m.
• Central station Bologna (Stazione Bologna Centrale)
  Daily: 6.15 a.m. – 10.10 p.m.
• Central station Napels (Stazione Napoli Centrale)
  Daily: 6.30 a.m. – 9.30 p.m.
• Rome Station Termini (Stazione Roma Termini)
  Daily: 6.30 a.m. – 10.55 p.m.
• Florence Station (Stazione Firenze SMN)
  Daily: 5.45 a.m. – 9.50 p.m.
• Genova Station (Stazione Genova PP)
  Daily: 6.00 a.m. – 8.30 p.m.
• Pisa station (Stazione Pisa)
  Daily: 7.20 a.m. – 8.40 p.m.
• Turin Station (Stazione Torino PN)
  Daily: 7.30 a.m. – 8.30 p.m.
• Venice Station St. Lucia (Stazione Venezia Santa Lucia)
  Daily: 7.30 a.m. – 8.00 p.m.

Luxembourg

• Luxembourg Central Station (Gare de Bruxelles-Luxembourg, Station Brussel-Luxemburg)
  Daily: 6.00 a.m. – 8.00 p.m.

The Netherlands

• Schiphol Airport Railway Station (Amsterdam Airport)
  Daily: 6.30 a.m. – 9.00 p.m.
• Amsterdam Central Station ( Amsterdam Centraal Station)
  Daily: 6.00 a.m. – 9.00 p.m.

Norway

• Central Station Oslo
   Mon-Fri: 8.00 a.m. – 3.00 p.m.

Portugal

• Lisbon Santa Apolônia Station (Estaçao de Santa Apalónia Lisboa)
  Daily: 8.00 a.m. – 6.00 p.m. and 7.00 p.m. – 10.00 p.m.
• Station de Porto S. Bento (Estaçao de Porto S. Bento)
  Daily: 8.00 a.m. – 12.30 p.m. and 1.30 p.m. – 4.30 p.m.

Romania

• North Station Bucharest (Gara Nord Bucuresti)
  Wasteels Voyages Romania
  Mon-Fri: 8.00 a.m. – 7.00 p.m.
  Sat: 8.00 a.m. – 2.00 p.m.
• Brasov Railway Station
  Wasteels Voyages Romania
  Mon-Fri: 8.00 a.m. – 7.00 p.m.
  Sat: 8.00 a.m. –  2.00 p.m.
• Sfantu Gheorge
  Wasteels Voyages Romania
  Piata Libertatii No 2,
  Romarta Shop
  Mon-Fri: 9.00 a.m. – 5.00 p.m.

Serbia

• Belgrade Railway Station (Beograd)
  Daily 24h

Slovenia

• Ljubljana railway station
  Mon-Fri: 7.00 a.m. – 8.00 p.m.
  Sat: 8.00 a.m. – 1.00 p.m.

Spain

International train information:
902 243 402 (daily 7.00 a.m. – 11.00 p.m.)
Domestic train information:
902 240 202 (daily 24h)

• Barcelona Station Sants (Estación Barcelona-Sants)
  Daily: 7.00 a.m. – 10.00 p.m.
• Barcelona Station França (Estación Barcelona-França)
  Daily: 6.30 a.m. – 10.00 p.m.
• RENFE International Airport Madrid (Aeropuerto Internacional Madrid-Barajas)
  Terminal T1 arrivals counter
  Daily: 8.00 a.m. – 9.00 p.m.
  Terminal T4 arrivals counter
  Daily: 8.00 a.m. – 8.00 p.m.
• Madrid Station Chamartín (Estación Madrid-Chamartín)
  Daily: 8.30 a.m. – 9.00 p.m.
• Seville Station Santa Justa (Estación Sevilla Santa Justa)
  Daily: 8.00 a.m. – 8.00 p.m.
• Valencia Station North (Estación Valencia-Nord)
  Mon-Fri: 8.00 a.m.- 8.00 p.m.
  Saterday (not holidays):8.00 a.m. – 1.00 p.m.

Sweden

• Stockholm Central Station (Stockholm C)
  Mon-Fri: 10.00 a.m. – 6.00 p.m.

Switzerland

• Basel Station SBB (Bahnhof Basel SBB)
  Mon-Fri: 7.30 a.m. – 7.30 p.m.
  Sat: 7.30 a.m. – 5.30 p.m.
  Sun: 9.00 a.m. – 7.00 p.m.
• Bern Central Station (Hauptbahnhof Bern SBB)
  Mon-Fri: 8.00 a.m. – 6.50 p.m.
  Sat: 8.00 a.m. –  4.50 p.m.
• Geneva Station (Gare de Genève CFF)
  Mon-Fri: 8.30 a.m. – 6.30 p.m.
  Sat: 9.00 a.m. – 4.45 p.m.
• Geneva Airport Railway station (Gare de Genève Aéroport)
  Mon-Fri: 9.00 a.m. – 6.30 p.m.
• Interlaken-West Station (Bahnhof Interlaken-West)
  Mon-Fri: 9.00 a.m. – 12.00 a.m and 1.30 p.m. – 06.30 p.m.
  Sat-Sun: 9.00 a.m. – 12.00 a.m and 1.30 p.m. – 05.00 p.m.
• Lucerne Station SBB (Bahnhof SBB Luzern)
  Mon-Fri: 8.00 a.m– 7.45 p.m.
  Sat: 8.00 a.m. – 6.00 p.m.
  Sun: 9.00 a.m. – 6.00 p.m.
• Zurich Central Station (Haubtbahnhof SBB Zürich)
  Daily: 6.30 a.m. – 9.30 p.m.
• Zurich Airport railway station (Bahnhof SBB Zürich Flughafen)
  Daily: 6.45 a.m. – 7.45 p.m.