Contact Eurail.com customer service

Questions on traveling with Eurail

We advise you to read the Frequently Asked Questions first.

Eurail.Com does not sell point-to-point tickets, only Eurail Passes. We also can not make seat reservations or bookings for individual trains. See the Timetables for train schedules.

If you require assistance in selecting your Eurail Pass, please e-mail our sales department at: sales@eurail.com.

Please allow three business days for answering.

Questions on your Order, Payment or Refund

You can check your order status and change your personal details in your Eurail.Com account. You can find your password in your order confirmation email.

You can contact us by mail or phone if you have order-related questions (after-sales).
Please choose a contact option below:

• For orders shipped to USA, Canada, Australia or any of these countries,

  American Samoa, Anguilla, Antarctica, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Bermuda, Bhutan, Bolivia, Brazil, Burundi, Cambodia, Cameroon, Canada, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, French Guiana, French Polynesia, French Southern Terr., Guam, Guatemala, Heard/McDonald Islands, Honduras, Hong Kong, India, Indonesia, Japan, Korea (South), Macau, Malaysia, Maldives, Mayotte, Mexico, Mongolia, Montserrat, Myanmar, N. Mariana Islands, Nepal, Neth. Antilles, New Caledonia, New Zealand, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, S Georgia & S Sandwich Islands, Singapore, Sri Lanka, St. Pierre & Miquelon, Suriname, Svalbard and Jan Mayen, Taiwan, Thailand, Tokelau, United States, Uruguay, US Minor Out. Islands, Venezuela, Vietnam, Virgin Islands (US) and Yemen.

  
  please send an email to: orders@eurail.com.
• For orders shipped to the UK, France, Germany, Italy or any of these countries,

  Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Armenia, Austria, Azerbaijan, Belarus, Belgium, Belize, Benin, Bosnia-Herzegovina, Botswana, Bouvet Island, Brunei, Bulgaria, Burkina Faso, Cape Verde, Cayman Islands, Centr. African Rep., Chad, Comoros, Congo, Congo (Dem. Rep.), Cook Islands, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faeroer Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holly see (Vatican city), Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Nauru, Netherlands, Nicaragua, Niger, Nigeria, Niue, Norway, Palau, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saint Kitts & Nevis, Saint Lucia, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, St Vincent, St. Helena, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Isl, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Virgin Islands (UK), Zambia and Zimbabwe.

  
  please send an email to service@eurail.com.
• For phone service, please use the phone number listed on your invoice and in your confirmation email.

Please always mention your order number in your communication!

For press / marketing inquiries, please see the contact details on the page Our company.