Contact Eurail.com customer service

Questions on traveling with Eurail

We advise you to read the Frequently Asked Questions first.

Eurail.Com does not sell point-to-point tickets, only Eurail Passes. We also can not make seat reservations or bookings for individual trains. See the Timetables for train schedules.

If you require assistance in selecting your Eurail Pass, please e-mail our sales department at: sales@eurail.com.

Please allow three business days for answering.

Questions on your Order, Payment or Refund

You can check your order status and change your personal details in your Eurail.Com account. You can find your password in your order confirmation email.

You can contact us by mail or phone if you have order-related questions (after-sales).
Please choose a contact option below:

Please always mention your order number in your communication!

For press / marketing inquiries, please see the contact details on the page Our company.

Login to your account
You can check your order status and change your personal details in your Eurail.Com account.