Contact Eurail.com

Questions on traveling with Eurail

Please read the Frequently Asked Questions first. You can also ask a short, general question in English to our virtual assistant Gina on your right.
For specific questions about Eurail, please email our customer service at: customerservice@eurail.com.
Please allow three business days for answering.

Questions on your Order, Payment or Refund

Did you order after February 23rd 2009? Please choose below:

• For orders shipped to USA, Canada, Australia or any of these countriesAmerican Samoa, Anguilla, Antarctica, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Bermuda, Bhutan, Bolivia, Brazil, Burundi, Cambodia, Cameroon, Canada, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, French Guiana, French Polynesia, French Southern Terr., Guam, Guatemala, Heard/McDonald Islands, Honduras, Hong Kong, India, Indonesia, Japan, Korea (South), Macau, Malaysia, Maldives, Mayotte, Mexico, Mongolia, Montserrat, Myanmar, N. Mariana Islands, Nepal, Neth. Antilles, New Caledonia, New Zealand, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, S Georgia & S Sandwich Islands, Singapore, Sri Lanka, St. Pierre & Miquelon, Suriname, Svalbard and Jan Mayen, Taiwan, Thailand, Tokelau, United States, Uruguay, US Minor Out. Islands, Venezuela, Vietnam, Virgin Islands (US) and Yemen., please send an email to: orders@eurail.com.
• For orders shipped to the UK, France, Germany, Italy or any of
  these countriesAlbania, Algeria, Andorra, Angola, Antigua & Barbuda, Armenia, Austria, Azerbaijan, Belarus, Belgium, Belize, Benin, Bosnia-Herzegovina, Botswana, Bouvet Island, Brunei, Bulgaria, Burkina Faso, Cape Verde, Cayman Islands, Centr. African Rep., Chad, Comoros, Congo, Congo (Dem. Rep.), Cook Islands, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faeroer Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holly see (Vatican city), Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Nauru, Netherlands, Nicaragua, Niger, Nigeria, Niue, Norway, Palau, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saint Kitts & Nevis, Saint Lucia, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, St Vincent, St. Helena, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Isl, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Virgin Islands (UK), Zambia and Zimbabwe. , please send an email to service@eurail.com.
• For phone service, please use the phone number listed on your invoice and in your confirmation email.

Please always mention your order number in your communication!

Did you order at Eurail.com before February 23rd 2009?

• Please send an email to: service@euraildirect.com.
  Always mention your order number in your communication!

Marketing inquiries

For marketing or press inquiries, please send an email to pressinfo@eurail.com.

Address details of Eurail.com can be found on the page Our company.