Frequently Asked Questions

Where can I get help with placing an order?

You can find a detailed description of the Eurail Pass order process on the page How to Order.

Do you have any questions on how to order your Eurail Pass?
Please send your question to our customer service by email. We will be happy to assist you.

Do you have questions about orders you have already placed?
Please contact our customer service centre by email or telephone. You can find the contact details for your region in the order confirmation mail or on your invoice. 

Please always mention your order number (along the lines of: EU12345678) in your communication.