Frequently Asked Questions

What to do in case of lost luggage?

Most train stations in Europe have a lost luggage department. If you are not near the location where you lost your property, try to contact the railway company of the country where you were traveling.

Some railway companies have online info on how to report items lost in trains or stations:

• Austria - OEBB/ Mungos
• Belgium - SNCB
• Finland - Found Property Office 
• Germany - Deutsche Bahn
• Netherlands - NS
• Great Britain - Eurostar
• Norway - NSB
• Slovenia  -SZ
• Sweden - SJ
• Switzerland - SBB

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