Frequently Asked Questions

Can I reach Eurail.Com by phone?

You can call the Eurail.com Customer Service only for after sale questions about orders, payments and refunds. In your order confirmation email and invoice, you can find the support telephone number that you can call for your region.

For other questions (like which Pass to choose, how to plan your trip) you can contact our customer service by email.

By email we can offer the best service to customers from different time zones and in various languages, while keeping our prices low. Email is also the easiest way to help our customers, because we can include more detailed information and links.  

In our section Frequently Asked Questions you can find many answers to popular questions of Eurail.com customers.