Frequently Asked Questions

Can I reach Eurail.Com by phone?

You can call the Eurail.com Customer Service for questions about orders, payments and refunds.

In your order confirmation email and invoice, you can find the support telephone number you can call for your region.

For other questions (like which Pass to choose, how to plan your trip) you can email our customer service.

By email we can offer our customers a higher quality service because we can include more detailed information and links. This way we can also offer the best service to customers from different time zones and in various languages.

In our section Frequently Asked Questions you can find many answers to popular questions of Eurail.com customers.

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Can't find the answer in our FAQ? Then please contact our customer service.