Frequently Asked Questions

How can I return a Pass and ask for a refund?

You can receive an 85% refund for a Eurail Pass that is both unused and unvalidated. See also our Booking Terms.

Please contact our customer service for instructions on how to return your Eurail Pass and apply for a refund.

A Eurail Pass expires after six months. You can apply for a refund within one year after the Pass was issued. Shipping costs cannot be refunded. Unused days on a validated Pass also cannot be refunded.

Please make sure that you purchased your Pass from www.eurail.com before returning it. Refunds should always be requested from the agency or website where you purchased the Pass.

Related support topic:
When will I receive my refund?