Return Policy

If you need to return your Eurail pass, you can choose between an 85% refund or an exchange for a different Eurail pass.

A refund or exchange of Eurail passes is only possible under these conditions:

  • It is within 1 year after the purchase of your Eurail pass (the issue date is printed on the pass).

  • Your Eurail pass is unused and has not yet been activated at a European train station. A partially used pass is non-refundable.

  • You ordered your Eurail passes directly from Eurail.com.

  • Pre-activated passes are refundable only if they're returned to us before the starting date, or rendered "NOT USED" by a railway official before the starting date.

Read all about:
Refund of your Eurail pass
Exchange of your Eurail pass
Conditions for refunds and exchanges

 

Refund of a Eurail pass

If your refund request meets the above criteria, we can offer you an 85% refund of the pass price that you paid. Shipping charges are non-refundable. An exception to this is if you purchased Premium Shipping and the first delivery attempt of the package was later than the Estimated Delivery Date. In this case you are entitled to a 100% refund including shipping costs.

Here are details on how to apply for a refund:

  1. Log into your Eurail.com account at the top right of your screen under ‘order status’. You can then request a refund via the tab ‘Refund’ on the left.

  2. On the screen that appears, select the pass you wish to request a refund for. Give a reason why you're requesting a refund and click the button ‘Get return number’.

  3. Send your pass back to us, and clearly write the return number and the provided address on the package. Please use recorded delivery.

  4. Once we have received the unused Eurail pass(es), the money will be refunded to the credit card or other payment method that you originally used for the purchase.  

 

A refund can take from a few days up to 3 weeks to appear in your account, depending on your credit card company. Lost or stolen Eurail passes are neither refundable nor replaceable, except if you bought Pass Loss & Theft Coverage. Specific terms apply.

Cancellation of a pass

If a passenger, before or on the first day of validity of an activated pass, decides not to use his Eurail Pass, railway staff can render the pass NOT USED. This is done by drawing two diagonal crossing lines across the front of the ticket and writing “Not used” on it, signing it and stamping it with an office date stamp. If, before or on the first day of validity of an activated pass, 1 or more persons on a Eurail Saver Pass decide not to travel, railway staff must cross out the names of the travelers in question on the Control Voucher while indicating “NOT USED” behind these names, signing it and stamping it with an office date stamp.

 

Exchange of your Eurail pass

If your travel plans have changed, we can exchange your Eurail pass(es) for another type of Eurail pass. You’ll only have to pay an exchange fee of 15 euros per Eurail pass. Shipping charges are non-refundable.

Here are details on how to apply for an exchange:

  1. Order a new Eurail pass through Eurail.com.

  2. Follow the return instructions provided above under ‘Refund of a Eurail pass’ and send your old pass back to us.

  3. Please contact our order support team by email, and make sure to include your old and new Eurail order numbers. You can find the contact details for your region in your order confirmation email or invoice. 

  4. When we receive the unused Eurail pass(es) back, we will process a 100% refund minus the €15 exchange fee per Eurail pass.


This Return Policy does not apply to hotel and hostel bookings. Please contact the hotel or hostel company directly.

Conditions for refunds and exchanges

These conditions are part of the Eurail.com Booking Conditions.

Article 7   Refunds and exchanging Passes

7.1   A refund is possible only if the Customer has purchased the Pass through the Website. 
7.2   In principle, a refund will be granted only for unused Passes that are reported for a refund through the Website before their first day of validity. The Website provides the option to start this procedure in accordance with the refund policy.
7.3   15% of the value of the Pass will be deducted from the refund as cancellation charges, after payment to Eurail.com has been made, unless the Customer has opted for premium dispatch (or premium dispatch was the only option available) and the first delivery attempt of the order occurred after the expected delivery date, as specified during the order process. In that case, the Customer will be entitled to a 100% refund, including costs of dispatch.
7.4   A refund is based only on the purchase price of the Pass; costs of dispatch already paid and Loss & Theft Coverage are not covered by the refund, except in the situation described in article 7.3.
7.5   In case of an exchange for another Pass or in case of a double order, 100% of the amount per Pass, less administrative charges in the amount of € 15, will be refunded, or an equivalent of € 15 in the local currency applies instead of the normal refund of 85%. 
7.6   Once payment has been made, an order cannot be revised, modified or changed. Orders are processed immediately in order to ensure the earliest possible dispatch. If the Customer wants to change something in his order, the Customer must exchange the Pass.
7.7   Lost or stolen Passes cannot be refunded or replaced, unless Loss & Theft Coverage has been taken out and the applicable specific conditions are met.
7.8   Dispatch costs are not refunded, unless the Customer has opted for premium dispatch and the first delivery attempt of the order took place after the expected delivery date that was specified during the order process.
7.9   Partially used Passes are never refunded.
7.10   If an application is filed after the first day of validity, in derogation from article 7.2, a refund will be granted only under the following conditions: 
• railway personnel has marked the pass 'NOT USED' before or on the first day of validity by placing two diagonally crossed lines on the front of the Pass, adding the words ‘Not Used’ (or a translation thereof) plus a signature and a dated stamp of the office, and the application is filed within 1 month after the last day of validity of the Pass. After this period, applications will never be accepted.
• the Rail Pass has been pre-activated via the online service, but Customer returns it to Eurail.com before the starting date of its period of validity.
• the Rail Pass has been pre-activated via the online service, but a European railway official renders the Rail Pass NOT USED before the first day of validity as mentioned in bullet 1. 
7.11   In certain cases, the Customer may be asked to provide personal information, such as a medical certificate, to assess whether a refund may be granted.
7.12   If the Customer wants to file a claim for cover of loss or theft of the Pass, the Customer will be asked to enclose airline tickets to and from Europe, replacing Passes/tickets, a police report and (possibly) sensitive personal information (such as a medical certificate). Please note that it will not be possible to return these documents to the Customer. 
7.13   Passes can never be renewed. All available periods of validity are listed on the Website. If the Customer wants to change this, the Customer will have to exchange the Pass for a new Pass.
7.14   The costs of loss and theft of the Pass are not refunded. After payment of the Pass, it is not possible to cancel the Loss & Theft Coverage of the Pass. 
7.15   It is not possible to issue a duplicate of the Pass or a replacement Pass. If the Customer loses the Pass or it is stolen and the Customer has purchased Loss & Theft Coverage, then the general conditions of the loss or theft cover apply.
7.16   The Loss & Theft Coverage applies only to Passes and not to Reservations.
7.17   Returning a Pass is possible and will be accepted only if the procedures described and provided in the return policy are followed.
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