Return policy

If you need to return your Eurail pass, you can choose between an 85% refund or an exchange for a different Eurail pass.

A refund or exchange of Eurail passes is only possible:

  • within 1 year after the purchase of your Eurail pass (the issue date is printed on the pass).

  • if your Eurail pass is unused and unactivated. A partially used pass is non-refundable.

  • for Eurail passes purchased directly from Eurail.com.

 

Refund of a Eurail pass

If your refund request meets the criteria stated above, we offer an 85% refund of the pass price that you paid. Shipping charges are non-refundable.

Exception: when Premium Shipping has been purchased and the first delivery attempt of the package is later than the Estimated Delivery Date, as indicated during the order process, you are entitled to a 100% refund including shipping costs.

How to apply for a refund:

  1. For return instructions contact our order support team by email or phone. You can find the contact details for your region in your order confirmation email or invoice.

  2. Send the unused Eurail pass(es) back to the provided address, via a traceable method.

  3. Briefly explain the reason for your refund request and state that you want the 85% refund.

  4. Once we receive the unused Eurail pass(es), the money will be refunded to the credit card or payment method that you originally used at time of the purchase.
     

Exchange of a Eurail pass

If your travel plans have changed, we can exchange your Eurail pass(es) for another type of Eurail pass. You will only have to pay an exchange fee of €15 per Eurail pass. Shipping charges are non-refundable.

How to apply for an exchange:

  1. Order the new Eurail pass through Eurail.com.

  2. Contact our order support team by email or phone. You'll find the contact details for your region in your order confirmation email or invoice. Provide us with the old order number, the new order number and request a Eurail pass exchange.

  3. Send the unused Eurail pass(es) back to the provided address, via a traceable method.

  4. When we receive the unused Eurail pass(es), we will process a 100% refund minus the €15 exchange fee per Eurail pass.
     

Please note: a refund can take from a few days up to 3 weeks to appear in your account, depending on your credit card company. Lost or stolen Eurail passes are neither refundable nor replaceable, except when Pass Lost & Theft Coverage has been purchased and then specific terms apply.

This return policy does not apply to hotel and hostel bookings. Please contact the hotel or hostel company directly.

Also read the general Eurail.com Booking Terms.

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