Support

Support topics

How to order your Pass

• Shipping costs and duration
• Payment options

How to use your Pass

• Pass activation
• Travel days

Refund and Exchange

• How to apply for a refund or an exchange of your Pass

Contact

If you require assistance in selecting your Eurail Pass, please contact our sales department.

For questions on your Eurail Pass order, please use the contact details (phone or e-mail) in your order confirmation.

Frequently asked questions

• How much are the shipping costs?
• How can I check my order status?
• How do I make a seat reservation?
• Do I need a Eurail or InterRail Pass?
• Where can I get help to plan my trip?

View more questions