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Eurail Aid Offices

Once in Europe, if you need assistance with your Eurail Pass, you can visit one of the Eurail Aid offices for help.

Countries

Austria | Belgium | Croatia | Denmark | Finland | France  | Germany | Great Britain
Greece | Hungary  | Ireland (Republic) | Italy | Luxembourg | The Netherlands | Norway
Portugal | Romania | Serbia | Slovenia | Spain | Sweden | Switzerland

Austria

  • Innsbruck Central station (Hauptbahnhof Innsbruck)
    Tel: (0512) 503 5460
    Daily: 6.00 a.m. - 9.30 p.m.
  • Salzburg Central station, Lounge (Hauptbahnhof Salzburg)
    Tel: (0662) 930 003 195
    Daily: 6.30 a.m. - 9.00 p.m.
  • Vienna West Station (Westbahnhof Wien)
    Tel: (01) 93000 33598
    Daily: 9.00 a.m. - 4.00 p.m.
  • Vienna South Station, Lounge (Südbahnhof Wien)
    Tel: (01) 93000 35120
    Daily: 6.00 a.m. - 10.00 p.m.

Belgium

  • Brussels South Station (Gare de Bruxelles-Midi, Station Brussel-Zuid)
    Tel: (02) 528 28 28
    Mon-Sat: 8.00 a.m. - 8.00 p.m.

Bulgaria

  • Sofia Central Railway Station (Tzentralna Gara)
    Tel: (02) 932 33 46
    Daily: 7.00 a.m. - 11.30 p.m.

Croatia

  • Zagreb Central Station (Zagrab Glavi Kolodvor)
    Tel: (01) 457 7704
    Daily: 24h

Denmark

  • Central Station Copenhagen (København)
    Tel: (33) 54 54 42
    Daily: 9.30 a.m. - 6.00 p.m.

Finland

  • Railway Station Helsinki  (Helsingin rautatieasema)
    Tel: 030 723 703
    Mon-Fri: 10.00 a.m. - 5.00 p.m.

France

  • Marseille St. Charles Central station (Gare de Marseille St. Charles)
    Tel: (04) 9504 1403
    Daily: 6.00 a.m. - 10.00 p.m.
  • Nice-Ville railway station (Gare de Nice-Ville)
    Tel: (04) 9214 82 65
    Mon-Sat: 8.00 a.m. - 8.30 p.m.
    Sun: 8.30 a.m. - 5.30 p.m.
  • Paris Lyon Station (Paris Gare de Lyon)
    Tel: (01) 5333 1167
    Mon-Fri: 8.00 a.m. - 8.00 p.m.
  • Railway station Paris-North (Paris Gare du Nord)
    Tel: (01) 5531 8739
    Mon-Fri: 8.00 a.m. - 8.00 p.m.
    Sat-Sun: 9.00 a.m. - 8.00 p.m.
  • Railway Station St. Lazare (Paris Gare de St. Lazare)
    Tel: (01) 5342 2762
    Mon-Fri: 7.30 a.m. - 8.00 p.m.
    Sat-Sun: 9.30 a.m. - 7.30 p.m.
  • Charles de Gaulle Airport station (Paris CDG Aéroport Terminal 1 RER Station Bureau SNCF)
    Tel: (01) 4879 91184 / 6139
    Mon-Fri: 6.30 a.m. - 8.00 p.m.
    Sat: 8.00 a.m. – 3.00 p.m.
    Sun: 10.00 a.m. - 5.00 p.m.

Germany

For general train information:
phone: + 49 1805 99 66 33
internet: www.bahn.de

  • Berlin Central Station, Travel Centre (Berlin Hauptbahnhof, Reisezentrum)
    Europaplatz 1
    10557 Berlin
    Daily: 6.00  a.m. – 10.00  p.m.
  • EurAide Berlin Central Station (Berlin Haubtbahnhof, Reisezentrum)
    Lower Level
    Mon-Fri: 11.00 a.m. – 7.00 p.m. in Summer extended hours and open daily
  • Travel Centre Cologne Central Station (Reisezentrum Köln Haubtbahnhof)
    Trankgasse 11
    50667 Köln
    Mon - Fri: 6 00 a.m.- 10 00 p.m.
    Sat - Sun: 7 00 a.m. - 9 00 p.m.
  • Travel Centre Dresden Central Station (Reisezentrum Dresden Haubtbahnhof)
    Am Hauptbahnhof 4
    01069 Dresden
    Mon-Fri: 6.30 a.m. – 9.00 p.m.
    Sat -Sun: 7.00 a.m. – 10.00 p.m.
  • Travel Centre Frankfurt Central Station (Reisezentrum Frankfurt Haubtbahnhof)
    In the main train station
    60329 Frankfurt  am Main
    Mon-Fri: 6.00 a.m. – 10.00 p.m.
    Sat-Sun: 7.00 a.m. – 10.00 p.m.
  • Travel Centre Frankfurt Airport long distance railway station (Reisezentrum Frankfurt Flughafen Fernbahnhof)
    Daily: 6.00 a.m. – 10.00 p.m.
  • Travel Centre Hamburg Central Station (Reisezentrum Hamburg Haubtbahnhof)
    Counter 13/14
    Hachmannplatz 10
    20099 H a.m.burg
    Mon-Fri: 6.00 a.m. – 9.00 p.m.
    Sat-Sun: 8.00 a.m. – 7.00 p.m.
  • Travel Centre Hannover Central Station (Reisezentrum Hannover Haubtbahnhof)
    Ernst-August-Platz 1
    30159 Hannover
    Mon-Fri: 6.00 a.m. – 9.30 p.m.
    Sat-Sun: 8.00 a.m. – 9.30 p.m.
  • Travel Centre Heidelberg Central Station (Reisezentrum Heidelberg Haubtbahnhof)
    Willy-Brandt-Platz 5
    69115 Heidelberg
    Mon-Fri: 7.00 a.m. – 8.00 p.m.
    Sat: 7.00 a.m. - 7.00 p.m.
    Sun: 9.00 a.m. – 8.00 p.m.
  • Travel Centre Leipzig Central Station (Reisezentrum Leipzig Haubtbahnhof)
    Mon-Fri: 6.00 a.m. – 10.00 p.m.
    Sat-Sun: 7.00 a.m. - 10.00 p.m.
  • Travel Centre Munich Central Station (Reisezentrum München Haubtbahnhof)
    Counter 19 / 20
    Bahnhofplatz 2
    80335 München
    Daily: 7.00 a.m. – 9.00 p.m.
  • EurAide Munich Central Station (München Haubtbahnhof, Reisezentrum)
    Office near the Locker Storage area
    Mon-Fri: 8.00 a.m. –12.00 a.m. and 2.00 p.m. – 4.00 p.m.
    In Summer extended hours and open daily.
    Closed in January
  • Travel Centre Munich Airport (Reisezentrum München Flughafen)
    DB-Counter in Zentralbereich Terminal 1
    85326 München Airport
    Daily: 7.30 a.m. – 10.00 p.m.
  • Travel Centre Stuttgart Central Station (Reisezentrum Stuttgart Haubtbahnhof)
    Arnulf-Klett-Platz 2
    70173 Stuttgart
    Mon-Fri: 5.30 a.m. – 10.30 p.m.
    Sat- Sun: 6.00 a.m. – 10.30 p.m.

Great Britain

  • German Rail UK Booking Centre (Surbiton)
    London
    German Rail UK
    Booking Centre
    P.O. Box 687 A
    Surbiton KT6 6 UB
    Tel: 08718 808 066
    Mon-Fri: 9.00 a.m. – 5.00 p.m.
  • Rail Europe Travel Centre
    1 Regent Street
    London
    SW1
    Weekdays: 10:00 a.m. - 6:00 p.m.
    Saturdays: 10:00 a.m. - 5:00 p.m.

Greece

  • Hellenic Railways Travel agency (Athens)
    6, Sina Street Athens
    Tel: (210) 362 7947
    Mon-Fri: 8.00 a.m. – 5.00 p.m.
    Sat: 8.00 a.m. – 3.00 p.m.
  • Central Railway Station Patras
    Tel: (2610) 639 110
    Daily: 8.00 a.m. – 12.00 midnight
  • Central Railway Station Thessaloniki
    Tel: (2310) 599 033
    Daily: 6.00 a.m. –  3.00 p.m. and 4.00 p.m. – midnight

Hungary

  • Budapest, V. district, József Attila str. 16.
    Mo – Fri 09:00 -18:00

Ireland (Republic)

  • CIE International Rail Travel Center (Dublin)
     35, Lower Abbey Street
     Dublin 1
     Tel: (01) 703 1885
     Mon-Fri: 9.00 a.m. – 5.00 p.m.

Italy

  • Central station Bari (Stazione Bari Centrale)
    Tel: (080) 5895 2003
     Daily: 8.00 a.m. – 7.30 p.m.
  • Central station Milano (Stazione Milano Centrale)
    Tel: (02) 6371 2054
    Daily: 6.00 a.m. – 9.00 p.m.
  • Central station Bologna (Stazione Bologna Centrale)
    Tel.: (051) 630 2050
    Daily: 6.15 a.m. – 10.10 p.m.
  • Central station Napels (Stazione Napoli Centrale)
    Tel: (081) 567 2493
    Daily: 6.30 a.m. – 9.30 p.m.
  • Rome Station Termini (Stazione Roma Termini)
    Tel: (06) 8740 6024
    Daily: 6.30 a.m. – 10.55 p.m.
  • Florence Station (Stazione Firenze SMN)
    Tel: (055) 235 2525
    Daily: 5.45 a.m. – 9.50 p.m.
  • Genova Station (Stazione Genova PP)
    Tel: (010) 274 3605
    Daily: 6.00 a.m. – 8.30 p.m.
  • Pisa station (Stazione Pisa)
    Tel: (050) 917 361
    Daily: 7.20 a.m. – 8.40 p.m.
  • Turin Station (Stazione Torino PN)
    Tel: (011) 665 3614
    Daily: 7.30 a.m. – 8.30 p.m.
  • Venice Station St. Lucia (Stazione Venezia Santa Lucia)
    Tel: (041) 785 509
    Daily: 7.30 a.m. – 8.00 p.m.

Luxembourg

  • Luxembourg Central Station (Gare de Bruxelles-Luxembourg, Station Brussel-Luxemburg)
    Tel: 2489 2489
    Daily: 6.00 a.m. – 8.00 p.m.

The Netherlands

  • Schiphol Airport Railway Station (Amsterdam Airport)
    Tel: 0900 9296
    Daily: 6.30 a.m. – 9.00 p.m.
  • Amsterdam Central Station ( Amsterdam Centraal Station)
    Tel: 0900 9296
    Daily: 6.00 a.m. – 9.00 p.m.

Norway

  • Central Station Oslo
    Tel: 2315 2448
     Mon-Fri: 8.00 a.m. – 3.00 p.m.

Portugal

  • Lisbon Santa Apolônia Station (Estaçao de Santa Apalónia Lisboa)
    Tel: 211 021 242
    Daily: 8.00 a.m. – 6.00 p.m. and 7.00 p.m. – 10.00 p.m.
  • Station de Porto S. Bento (Estaçao de Porto S. Bento)
    Tel: (22) 2051 714
    Daily: 8.00 a.m. – 12.30 p.m. and 1.30 p.m. – 4.30 p.m.

Romania

  • North Station Bucharest (Gara Nord Bucuresti)
    Wasteels Voyages Romania
    Tel: 021 3170 369  / 0370
    Mon-Fri: 8.00 a.m. – 7.00 p.m.
    Sat: 8.00 a.m. – 2.00 p.m.
  • Brasov Railway Station
    Wasteels Voyages Romania
    Tel: 026 842 4313 / 0268 228 001
    Mon-Fri: 8.00 a.m. – 7.00 p.m.
    Sat: 8.00 a.m. –  2.00 p.m.
  • Sfantu Gheorge
    Wasteels Voyages Romania
    Piata Libertatii No 2,
    Romarta Shop
    Tel: (0) 267 312 899
    Mon-Fri: 9.00 a.m. – 5.00 p.m.

Serbia

  • Belgrade Railway Station (Beograd)
    Tel: 011 360 2899
    Daily 24h

Slovenia

  • Ljubljana railway station
    Tel: (01)291 3391
    Mon-Fri: 7.00 a.m. – 8.00 p.m.
    Sat: 8.00 a.m. – 1.00 p.m.

Spain

International train information:
902 243 402 (daily 7.00 a.m. – 11.00 p.m.)
Domestic train information:
902 240 202 (daily 24h)

  • Barcelona Station Sants (Estación Barcelona-Sants)
    Daily: 7.00 a.m. – 10.00 p.m.
  • Barcelona Station França (Estación Barcelona-França)
    Daily: 6.30 a.m. – 10.00 p.m.
  • RENFE International Airport Madrid (Aeropuerto Internacional Madrid-Barajas)
    Terminal T1 arrivals counter
    Daily: 8.00 a.m. – 9.00 p.m.
    Terminal T4 arrivals counter
    Daily: 8.00 a.m. – 8.00 p.m.
  • Madrid Station Chamartín (Estación Madrid-Chamartín)
    Daily: 8.30 a.m. – 9.00 p.m.
  • Seville Station Santa Justa (Estación Sevilla Santa Justa)
    Daily: 8.00 a.m. – 8.00 p.m.
  • Valencia Station North (Estación Valencia-Nord)
    Mon-Fri: 8.00 a.m.- 8.00 p.m.
    Saterday (not holidays):8.00 a.m. – 1.00 p.m.

Sweden

  • Stockholm Central Station (Stockholm C)
    Tel: 107 515 887
    Mon-Fri: 10.00 a.m. – 6.00 p.m.

Switzerland

  • Basel Station SBB (Bahnhof Basel SBB)
    Tel: (0512) 292 431
    Mon-Fri: 7.30 a.m. – 7.30 p.m.
    Sat: 7.30 a.m. – 5.30 p.m.
    Sun: 9.00 a.m. – 7.00 p.m.
  • Bern Central Station (Hauptbahnhof Bern SBB)
    Tel: (0512) 203 384
    Mon-Fri: 8.00 a.m. – 6.50 p.m.
    Sat: 8.00 a.m. –  4.50 p.m.
  • Geneva Station (Gare de Genève CFF)
    Tel: (0512) 251 401
    Mon-Fri: 8.30 a.m. – 6.30 p.m.
    Sat: 9.00 a.m. – 4.45 p.m.
  • Geneva Airport Railway station (Gare de Genève Aéroport)
    Tel: (0512) 251 402
    Mon-Fri: 9.00 a.m. – 6.30 p.m.
  • Interlaken-West Station (Bahnhof Interlaken-West)
    Tel: (033) 826 4750
    Mon-Fri: 9.00 a.m. – 12.00 a.m and 1.30 p.m. – 06.30 p.m.
    Sat-Sun: 9.00 a.m. – 12.00 a.m and 1.30 p.m. – 05.00 p.m.
  • Lucerne Station SBB (Bahnhof SBB Luzern)
    Tel: (0512) 273 319
    Mon-Fri: 8.00 a.m– 7.45 p.m.
    Sat: 8.00 a.m. – 6.00 p.m.
    Sun: 9.00 a.m. – 6.00 p.m.
  • Zurich Central Station (Haubtbahnhof SBB Zürich)
    Tel: (0512) 223 376
    Daily: 6.30 a.m. – 9.30 p.m.
  • Zurich Airport railway station (Bahnhof SBB Zürich Flughafen)
    Tel: (0512) 227 379
    Daily: 6.45 a.m. – 7.45 p.m.

Opening hours and phone numbers are subject to change.

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