Eurail Aid Offices
Once in Europe, if you need assistance with your Eurail Pass, you can visit one of the Eurail Aid offices for help.
Countries
Austria | Belgium | Croatia | Denmark | Finland | France | Germany | Great Britain
Greece | Hungary | Ireland (Republic) | Italy | Luxembourg | The Netherlands | Norway
Portugal | Romania | Serbia | Slovenia | Spain | Sweden | Switzerland
- Innsbruck Central station (Hauptbahnhof Innsbruck)
Tel: (0512) 503 5460
Daily: 6.00 a.m. - 9.30 p.m. - Salzburg Central station, Lounge (Hauptbahnhof Salzburg)
Tel: (0662) 930 003 195
Daily: 6.30 a.m. - 9.00 p.m. - Vienna West Station (Westbahnhof Wien)
Tel: (01) 93000 33598
Daily: 9.00 a.m. - 4.00 p.m. - Vienna South Station, Lounge (Südbahnhof Wien)
Tel: (01) 93000 35120
Daily: 6.00 a.m. - 10.00 p.m.
- Brussels South Station (Gare de Bruxelles-Midi, Station Brussel-Zuid)
Tel: (02) 528 28 28
Mon-Sat: 8.00 a.m. - 8.00 p.m.
- Sofia Central Railway Station (Tzentralna Gara)
Tel: (02) 932 33 46
Daily: 7.00 a.m. - 11.30 p.m.
- Zagreb Central Station (Zagrab Glavi Kolodvor)
Tel: (01) 457 7704
Daily: 24h
- Central Station Copenhagen (København)
Tel: (33) 54 54 42
Daily: 9.30 a.m. - 6.00 p.m.
- Railway Station Helsinki (Helsingin rautatieasema)
Tel: 030 723 703
Mon-Fri: 10.00 a.m. - 5.00 p.m.
- Marseille St. Charles Central station (Gare de Marseille St. Charles)
Tel: (04) 9504 1403
Daily: 6.00 a.m. - 10.00 p.m. - Nice-Ville railway station (Gare de Nice-Ville)
Tel: (04) 9214 82 65
Mon-Sat: 8.00 a.m. - 8.30 p.m.
Sun: 8.30 a.m. - 5.30 p.m. - Paris Lyon Station (Paris Gare de Lyon)
Tel: (01) 5333 1167
Mon-Fri: 8.00 a.m. - 8.00 p.m. - Railway station Paris-North (Paris Gare du Nord)
Tel: (01) 5531 8739
Mon-Fri: 8.00 a.m. - 8.00 p.m.
Sat-Sun: 9.00 a.m. - 8.00 p.m. - Railway Station St. Lazare (Paris Gare de St. Lazare)
Tel: (01) 5342 2762
Mon-Fri: 7.30 a.m. - 8.00 p.m.
Sat-Sun: 9.30 a.m. - 7.30 p.m. - Charles de Gaulle Airport station (Paris CDG Aéroport Terminal 1 RER Station Bureau SNCF)
Tel: (01) 4879 91184 / 6139
Mon-Fri: 6.30 a.m. - 8.00 p.m.
Sat: 8.00 a.m. – 3.00 p.m.
Sun: 10.00 a.m. - 5.00 p.m.
For general train information:
phone: + 49 1805 99 66 33
internet: www.bahn.de
- Berlin Central Station, Travel Centre (Berlin Hauptbahnhof, Reisezentrum)
Europaplatz 1
10557 Berlin
Daily: 6.00 a.m. – 10.00 p.m. - EurAide Berlin Central Station (Berlin Haubtbahnhof, Reisezentrum)
Lower Level
Mon-Fri: 11.00 a.m. – 7.00 p.m. in Summer extended hours and open daily - Travel Centre Cologne Central Station (Reisezentrum Köln Haubtbahnhof)
Trankgasse 11
50667 Köln
Mon - Fri: 6 00 a.m.- 10 00 p.m.
Sat - Sun: 7 00 a.m. - 9 00 p.m. - Travel Centre Dresden Central Station (Reisezentrum Dresden Haubtbahnhof)
Am Hauptbahnhof 4
01069 Dresden
Mon-Fri: 6.30 a.m. – 9.00 p.m.
Sat -Sun: 7.00 a.m. – 10.00 p.m. - Travel Centre Frankfurt Central Station (Reisezentrum Frankfurt Haubtbahnhof)
In the main train station
60329 Frankfurt am Main
Mon-Fri: 6.00 a.m. – 10.00 p.m.
Sat-Sun: 7.00 a.m. – 10.00 p.m. - Travel Centre Frankfurt Airport long distance railway station (Reisezentrum Frankfurt Flughafen Fernbahnhof)
Daily: 6.00 a.m. – 10.00 p.m. - Travel Centre Hamburg Central Station (Reisezentrum Hamburg Haubtbahnhof)
Counter 13/14
Hachmannplatz 10
20099 H a.m.burg
Mon-Fri: 6.00 a.m. – 9.00 p.m.
Sat-Sun: 8.00 a.m. – 7.00 p.m. - Travel Centre Hannover Central Station (Reisezentrum Hannover Haubtbahnhof)
Ernst-August-Platz 1
30159 Hannover
Mon-Fri: 6.00 a.m. – 9.30 p.m.
Sat-Sun: 8.00 a.m. – 9.30 p.m. - Travel Centre Heidelberg Central Station (Reisezentrum Heidelberg Haubtbahnhof)
Willy-Brandt-Platz 5
69115 Heidelberg
Mon-Fri: 7.00 a.m. – 8.00 p.m.
Sat: 7.00 a.m. - 7.00 p.m.
Sun: 9.00 a.m. – 8.00 p.m. - Travel Centre Leipzig Central Station (Reisezentrum Leipzig Haubtbahnhof)
Mon-Fri: 6.00 a.m. – 10.00 p.m.
Sat-Sun: 7.00 a.m. - 10.00 p.m. - Travel Centre Munich Central Station (Reisezentrum München Haubtbahnhof)
Counter 19 / 20
Bahnhofplatz 2
80335 München
Daily: 7.00 a.m. – 9.00 p.m. - EurAide Munich Central Station (München Haubtbahnhof, Reisezentrum)
Office near the Locker Storage area
Mon-Fri: 8.00 a.m. –12.00 a.m. and 2.00 p.m. – 4.00 p.m.
In Summer extended hours and open daily.
Closed in January - Travel Centre Munich Airport (Reisezentrum München Flughafen)
DB-Counter in Zentralbereich Terminal 1
85326 München Airport
Daily: 7.30 a.m. – 10.00 p.m. - Travel Centre Stuttgart Central Station (Reisezentrum Stuttgart Haubtbahnhof)
Arnulf-Klett-Platz 2
70173 Stuttgart
Mon-Fri: 5.30 a.m. – 10.30 p.m.
Sat- Sun: 6.00 a.m. – 10.30 p.m.
- German Rail UK Booking Centre (Surbiton)
London
German Rail UK
Booking Centre
P.O. Box 687 A
Surbiton KT6 6 UB
Tel: 08718 808 066
Mon-Fri: 9.00 a.m. – 5.00 p.m. - Rail Europe Travel Centre
1 Regent Street
London
SW1
Weekdays: 10:00 a.m. - 6:00 p.m.
Saturdays: 10:00 a.m. - 5:00 p.m.
- Hellenic Railways Travel agency (Athens)
6, Sina Street Athens
Tel: (210) 362 7947
Mon-Fri: 8.00 a.m. – 5.00 p.m.
Sat: 8.00 a.m. – 3.00 p.m. - Central Railway Station Patras
Tel: (2610) 639 110
Daily: 8.00 a.m. – 12.00 midnight - Central Railway Station Thessaloniki
Tel: (2310) 599 033
Daily: 6.00 a.m. – 3.00 p.m. and 4.00 p.m. – midnight
- Budapest, V. district, József Attila str. 16.
Mo – Fri 09:00 -18:00
- CIE International Rail Travel Center (Dublin)
35, Lower Abbey Street
Dublin 1
Tel: (01) 703 1885
Mon-Fri: 9.00 a.m. – 5.00 p.m.
- Central station Bari (Stazione Bari Centrale)
Tel: (080) 5895 2003
Daily: 8.00 a.m. – 7.30 p.m. - Central station Milano (Stazione Milano Centrale)
Tel: (02) 6371 2054
Daily: 6.00 a.m. – 9.00 p.m. - Central station Bologna (Stazione Bologna Centrale)
Tel.: (051) 630 2050
Daily: 6.15 a.m. – 10.10 p.m. - Central station Napels (Stazione Napoli Centrale)
Tel: (081) 567 2493
Daily: 6.30 a.m. – 9.30 p.m. - Rome Station Termini (Stazione Roma Termini)
Tel: (06) 8740 6024
Daily: 6.30 a.m. – 10.55 p.m. - Florence Station (Stazione Firenze SMN)
Tel: (055) 235 2525
Daily: 5.45 a.m. – 9.50 p.m. - Genova Station (Stazione Genova PP)
Tel: (010) 274 3605
Daily: 6.00 a.m. – 8.30 p.m. - Pisa station (Stazione Pisa)
Tel: (050) 917 361
Daily: 7.20 a.m. – 8.40 p.m. - Turin Station (Stazione Torino PN)
Tel: (011) 665 3614
Daily: 7.30 a.m. – 8.30 p.m. - Venice Station St. Lucia (Stazione Venezia Santa Lucia)
Tel: (041) 785 509
Daily: 7.30 a.m. – 8.00 p.m.
- Luxembourg Central Station (Gare de Bruxelles-Luxembourg, Station Brussel-Luxemburg)
Tel: 2489 2489
Daily: 6.00 a.m. – 8.00 p.m.
- Schiphol Airport Railway Station (Amsterdam Airport)
Tel: 0900 9296
Daily: 6.30 a.m. – 9.00 p.m. - Amsterdam Central Station ( Amsterdam Centraal Station)
Tel: 0900 9296
Daily: 6.00 a.m. – 9.00 p.m.
- Central Station Oslo
Tel: 2315 2448
Mon-Fri: 8.00 a.m. – 3.00 p.m.
- Lisbon Santa Apolônia Station (Estaçao de Santa Apalónia Lisboa)
Tel: 211 021 242
Daily: 8.00 a.m. – 6.00 p.m. and 7.00 p.m. – 10.00 p.m. - Station de Porto S. Bento (Estaçao de Porto S. Bento)
Tel: (22) 2051 714
Daily: 8.00 a.m. – 12.30 p.m. and 1.30 p.m. – 4.30 p.m.
- North Station Bucharest (Gara Nord Bucuresti)
Wasteels Voyages Romania
Tel: 021 3170 369 / 0370
Mon-Fri: 8.00 a.m. – 7.00 p.m.
Sat: 8.00 a.m. – 2.00 p.m. - Brasov Railway Station
Wasteels Voyages Romania
Tel: 026 842 4313 / 0268 228 001
Mon-Fri: 8.00 a.m. – 7.00 p.m.
Sat: 8.00 a.m. – 2.00 p.m. - Sfantu Gheorge
Wasteels Voyages Romania
Piata Libertatii No 2,
Romarta Shop
Tel: (0) 267 312 899
Mon-Fri: 9.00 a.m. – 5.00 p.m.
- Belgrade Railway Station (Beograd)
Tel: 011 360 2899
Daily 24h
- Ljubljana railway station
Tel: (01)291 3391
Mon-Fri: 7.00 a.m. – 8.00 p.m.
Sat: 8.00 a.m. – 1.00 p.m.
International train information:
902 243 402 (daily 7.00 a.m. – 11.00 p.m.)
Domestic train information:
902 240 202 (daily 24h)
- Barcelona Station Sants (Estación Barcelona-Sants)
Daily: 7.00 a.m. – 10.00 p.m. - Barcelona Station França (Estación Barcelona-França)
Daily: 6.30 a.m. – 10.00 p.m. - RENFE International Airport Madrid (Aeropuerto Internacional Madrid-Barajas)
Terminal T1 arrivals counter
Daily: 8.00 a.m. – 9.00 p.m.
Terminal T4 arrivals counter
Daily: 8.00 a.m. – 8.00 p.m. - Madrid Station Chamartín (Estación Madrid-Chamartín)
Daily: 8.30 a.m. – 9.00 p.m. - Seville Station Santa Justa (Estación Sevilla Santa Justa)
Daily: 8.00 a.m. – 8.00 p.m. - Valencia Station North (Estación Valencia-Nord)
Mon-Fri: 8.00 a.m.- 8.00 p.m.
Saterday (not holidays):8.00 a.m. – 1.00 p.m.
- Stockholm Central Station (Stockholm C)
Tel: 107 515 887
Mon-Fri: 10.00 a.m. – 6.00 p.m.
- Basel Station SBB (Bahnhof Basel SBB)
Tel: (0512) 292 431
Mon-Fri: 7.30 a.m. – 7.30 p.m.
Sat: 7.30 a.m. – 5.30 p.m.
Sun: 9.00 a.m. – 7.00 p.m. - Bern Central Station (Hauptbahnhof Bern SBB)
Tel: (0512) 203 384
Mon-Fri: 8.00 a.m. – 6.50 p.m.
Sat: 8.00 a.m. – 4.50 p.m. - Geneva Station (Gare de Genève CFF)
Tel: (0512) 251 401
Mon-Fri: 8.30 a.m. – 6.30 p.m.
Sat: 9.00 a.m. – 4.45 p.m. - Geneva Airport Railway station (Gare de Genève Aéroport)
Tel: (0512) 251 402
Mon-Fri: 9.00 a.m. – 6.30 p.m. - Interlaken-West Station (Bahnhof Interlaken-West)
Tel: (033) 826 4750
Mon-Fri: 9.00 a.m. – 12.00 a.m and 1.30 p.m. – 06.30 p.m.
Sat-Sun: 9.00 a.m. – 12.00 a.m and 1.30 p.m. – 05.00 p.m. - Lucerne Station SBB (Bahnhof SBB Luzern)
Tel: (0512) 273 319
Mon-Fri: 8.00 a.m– 7.45 p.m.
Sat: 8.00 a.m. – 6.00 p.m.
Sun: 9.00 a.m. – 6.00 p.m. - Zurich Central Station (Haubtbahnhof SBB Zürich)
Tel: (0512) 223 376
Daily: 6.30 a.m. – 9.30 p.m. - Zurich Airport railway station (Bahnhof SBB Zürich Flughafen)
Tel: (0512) 227 379
Daily: 6.45 a.m. – 7.45 p.m.
Opening hours and phone numbers are subject to change.
- Eurail Global Pass valid in 20 countries
- Eurail Select Pass valid in 3, 4 or 5 countries
- Eurail Regional Pass available in various country combinations
- Eurail One Country Pass valid in 1 country