Get help with which Eurail pass to buy and how to travel Europe with Eurail passes.
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Choosing your pass
Get answers on how to choose the right pass for your trip.
1st and 2nd class | Travel day | Eurail or InterRail | More... -
Ordering your pass
Find out about how to order and receive your Eurail pass in time.
Shipping options | Loss and Theft Coverage | More... -
Using your pass
Learn about the specifics of your Eurail pass, and how to use it.
Travel calendar | Activate Eurail pass | More... -
Planning your trip
Start planning your trip and decide on destinations and routes.
Euronight trains | Eurostar and Eurail | Reservations | More... -
Orders and refunds
Get your order status, account details or view our return policy.
Refund | Loss of pass | Order status | More...
Check order status
Log in to your account to:
- check your order status.
- change personal details.
- amend shipping details.
Find your login details in your order confirmation email.
E-mail us
Do you need help planning your trip?
Email your questions to: customerservice@eurail.com
Got an order, payment or refund question?
Email our order support team.
We strive to answer you within 1 business day or less.
Quick question
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We'll answer you within 8 hours.
