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Frequently asked questions


Choosing your pass

Get answers on how to choose the right pass for your trip.
1st and 2nd class | Travel days | Eurail or Interrail | More...

Ordering your pass

Find out about how to order and receive your Eurail pass in time.
Delivery options | Loss and Theft Coverage | More...

Using your pass

Learn about the specifics of your Eurail pass, and how to use it.
Travel calendar | Activating the pass | More...

Planning your trip

Start planning your trip and decide on destinations and routes.
ReservationsEuroNight trains | Eurostar trainsMore...

Orders and refunds

Get your order status, account details or view our return policy.
Refund | Loss of pass | Order status | More...

Contact us


Can't find the answer you're looking for? Get in touch with our customer service team who will be able to help you.


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Check the status of your order


Check your order status in your account.



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