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Frequently asked questions


Choosing your pass

Get answers on how to choose the right pass for your trip.
1st and 2nd class | Travel days | Eurail or Interrail | More...

Ordering your pass

Find out about how to order and receive your Eurail pass in time.
Delivery options | Loss and Theft Coverage | More...

Using your pass

Learn about the specifics of your Eurail pass, and how to use it.
Travel calendar | Activating the pass | More...

Planning your trip

Start planning your trip and decide on destinations and routes.
ReservationsEuroNight trains | Eurostar trainsMore...

Orders and refunds

Get your order status, account details or view our return policy.
Refund | Loss of pass | Order status | More...

Contact us


Can't find the answer you're looking for? Get in touch with our customer service team who will be able to help you.


Find our contact details

Ask us on Facebook or Twitter


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Check the status of your order


Check your order status in your account.



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