Let's get answers to your questions! Check our FAQs or contact our friendly customer support team. We're happy to help, 24 hours a day, 7 days a week. Our agents come from 15 countries, speak 10 languages, and are all experts in European train travel.

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Contact us 24/7

  • Email 

    Ask us anything and everything about Eurail. Send an email to:

    On average we reply within 4 hours

  • Facebook Messenger 

    Contact us on Messenger

    On average we reply within 4 hours

  • WhatsApp 

    Chat with us on WhatsApp:

    • Add our number: +31 6 40250654

    • Type us a message! Unfortunately we cannot receive calls on this number.

    • We speak English, Spanish, and Portuguese.

    On average we reply within 4 hours

  • Facebook 

    Contact us on Facebook

    On average we reply within 4 hours

  • Twitter 

    Contact us on Twitter

    On average we reply within 4 hours

  • Check your order 

    Have you placed an order with us? To check the status of your order, or to change your personal details, log into your account. You'll need your email and password handy.

    Log in to your account

  • Reservation Service 

    If you purchased your Eurail Pass through us and have a question about your Reservations account, email our Reservations Team at:

    We strive to reply within 1 business day.

Want to buy one-way or return tickets? does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.

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