We're here to help you choose the right Eurail pass for your trip, assist you with your order and give you tips on planning a memorable rail trip through Europe.
Help choosing / ordering / using a pass
Our team of rail travel experts can help you:
Find the right rail pass for your Europe trip
Place your order online with us
Get up-to-date info on trains and reservations
Drop the team an email to firstname.lastname@example.org . We strive to get back to you within 24 hours, every day of the year!
Questions on your order / payment / refund
Got a question about an existing order, payment or refund? Contact our order support team between 9 am. (9:00) and 6 p.m. (18:00) on business days by:
Email: Choose your shipping country below and email us at the given address. Make sure you have your order number at hand.
If you're from China, Japan or Korea please use the following email addresses:
Phone: Call us on the phone number that appears in your order confirmation.
Log in to your account to:
check your order status
change personal details
amend delivery details
Login details can be found in your order confirmation email.
Log in to your account
Ask us on Facebook
Post your question on our Facebook page and one of our rail experts will have an answer for you within 8 hours - often faster.
Our community of Eurail enthusiasts will also give you advice based on their own travel experiences in Europe.