Contact us

Meet the team

We're here to help you choose the right Eurail pass for your trip, assist you with your order and give you tips on planning a memorable rail trip through Europe.

Help choosing / ordering / using a pass


Our team of rail travel experts can help you:

  • Find the right rail pass for your Europe trip

  • Place your order online with us

  • Get up-to-date info on trains and reservations


Drop the team an email to . We strive to get back to you within 24 hours, every day of the year!

Questions on your order / payment / refund


Got a question about an existing order, payment or refund? Contact our order support team on business days by:

  • Email: Choose your shipping country below and email us at the given address.

  • Phone: Call us on the phone number that appears in your order confirmation.

Your account


Log in to your account to check your order status.


Login details can be found in your order confirmation email.

Log in to your account

Ask us on Facebook


facebook icon Post your question on our Facebook page and one of our rail experts will have an answer for you within 8 hours - often faster.


Our community of Eurail enthusiasts will also give you advice based on their own travel experiences in Europe.


Go to our Facebook page

Back to top