Contact us

Customer service team 2015

The team is here to help you choose the right Eurail pass for your trip, assist you with your order and give you tips on planning a memorable rail trip through Europe.

Help choosing / ordering / using a pass


Our team of rail travel experts can help you with all your questions about the Eurail pass. Check out their answers to the most frequently asked questions on choosing a pass, ordering a pass and using your pass

Can't find the answer to your question in the FAQ's? Drop the team an email to . We strive to get back to you within 24 hours, every day of the year!

Help with our Reservation Service


Did you order your Eurail pass from our website and do you have a question about your train reservations through our Reservation Service?

You can send an email to (English) or (Spanish).

We strive to get back to you within 2 business days.

Questions on your order / payment / refund


Got a question about an existing order, payment or refund? Contact our order support team on business days by:

  • Email: Choose your shipping country below and email us at the given address. We strive to get back to you in 1 business day.

  • Phone: Call us on the phone number that appears in your order confirmation.

Your account


Log in to your account to check your order status.


Login details can be found in your order confirmation email.

Log in to your account

Ask us on Facebook or Twitter


Twitter logo Eurail Facebook logo Eurail Post your question on Facebook or ask us on Twitter. One of our rail experts will have an answer for you within 8 hours - often faster.

Our community of Eurail enthusiasts will also give you advice based on their own travel experiences in Europe.

Go to our Facebook page

Talk to us on Twitter

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