Help with your order
We're here to help you choose the right Eurail pass for your trip, assist you with your order and give you all the information you need to plan the perfect Europe rail trip.
Frequently asked questions
Check out the FAQ section to see if we have the answer to your question:
Meet the Eurail.Com team
The team are ready to help you with your Eurail order and travel plans!
Help to choose/order a pass
Want help finding the right rail pass for your Europe trip? Or do you have a question about ordering your pass?
Drop us an email at: customerservice@eurail.com
We strive to get back to you within 24 hours, every day of the year!
Train travel information
For up-to-date info on trains, routes and reservations, ask our rail experts.
Send your email to: customerservice@eurail.com
We strive to get back to you within 24 hours, every day of the year!
Got a question about your existing order, payment or refund? Contact our order support team by:
- Email: choose your shipping country below and email us at the given address.
- Phone: call us on the phone number that appears in your order confirmation.
Check order status
Log in to your account to:
- check your order status.
- change personal details.
- amend shipping details.
Find your login details in your order confirmation email.
Quick question
Post your question on
our Facebook page .
We'll answer you within 8 hours.
