We're here to help you choose the right Eurail pass for your trip, assist you with your order and give you tips on planning a memorable rail trip through Europe.
Help choosing / ordering / using a pass
Our team or rail travel experts can help you with all your questions about the Eurail pass. Check out their answers to the most frequently asked questions on choosing a pass, ordering a pass and using your pass.
Can't find the answer to your question in the FAQ's? Drop the team an email to firstname.lastname@example.org . We strive to get back to you within 24 hours, every day of the year!
Help with our Reservation Service
Questions on your order / payment / refund
Got a question about an existing order, payment or refund? Contact our order support team on business days by:
Email: Choose your shipping country below and email us at the given address. We strive to get back to you in 1 business day.
Phone: Call us on the phone number that appears in your order confirmation.
Log in to your account to check your order status.
Login details can be found in your order confirmation email.
Log in to your account
Ask us on Facebook
Post your question on our Facebook page and one of our rail experts will have an answer for you within 8 hours - often faster.
Our community of Eurail enthusiasts will also give you advice based on their own travel experiences in Europe.