Contact us

Do you have a question about Eurail? Use the contact details below to get in touch!

Need help choosing, ordering, or using your Eurail Pass?

 

Our team of rail travel experts can help you with all your questions about the Eurail pass. You can also contact us with questions about your order, payment and refunds.

 

Drop the team an email to customerservice@eurail.com . We strive to get back to you within 24 hours, every day of the year!

Need help with our Reservation Service?

 

If you purchased your Eurail Pass through us and have a Eurail.com order number, you can email our Reservation Specialists at reservations@eurail.com (English) or reservas@eurail.com (Spanish).
 

We strive to get back to you within 2 business days.

Want to buy one-way or return tickets?

 

Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.

Visit our Help Center

 
CS Team Eurail.com B.V. at a train station

We're here to help!

Use our Help Center to browse frequently asked questions about Eurail, to check your order status, or send us a direct message on social media.
 

Go to the Help Center

Back to top