You will receive 3 confirmation emails after you've ordered your Eurail Pass: an order, payment and shipping confirmation.Read more
Order status and account
- Should I receive a confirmation of my order?
- How can I check the status of my order?
Refunds and exchanges
- Can I change the name on my pass?
Sometimes you notice an error in the spelling of your name. Or your travel companions change after you've placed your order. If this is the case, you will have to exchange your Eurail Pass for another one with the correct name(s) on it.Read more
- Is it possible to extend my Eurail Pass?
No, we can't extend or upgrade your existing Eurail Pass with extra travel days or country validity. If your travel plans have changed, you can exchange your Eurail Pass for a different pass. It only costs €15 to make changes to your pass.Read more
- Can I return my pass for a refund?
If your plans change and you can no longer go on your European rail trip, you're entitled to an 85% refund as per our Booking Terms. You must not have traveled with the pass, and you must also meet certain conditions. Please note that promotional passes are not eligible for a refund.Read more
- What should I do if I lose my Eurail Pass?
If you lose your Eurail Pass or if it is stolen, you cannot get a new copy. This means you need to buy replacement train tickets to continue traveling. If you buy Pass Loss & Theft Coverage at the time of ordering your pass with Eurail.com, these extra travel costs are covered up to the remaining value of your pass.Read more
- Can I contact Eurail.com by phone?
- How can I use my coupon?
You can use your coupon by entering the code into the ‘Gift card or coupon code’ field on the cart page during the checkout process. The coupon discount will immediately be applied to your order amount.Read more
- Can I sell or give my coupon to another person?
Coupons from Eurail.com are not redeemable for cash, and cannot be sold. However, you can give your coupon to a friend or relative to use against their own order, as long as they meet the specified coupon conditions.
- I didn’t receive my coupon, what should I do?
If you were expecting a coupon code by email but it didn’t show up, get in contact with us at firstname.lastname@example.org and we’ll look into it.