Order status and account
Confirmation by email
You will receive 3 confirmation emails after you've ordered your Eurail pass: an order, payment and shipping confirmation.
Check your order status online
You can check the current status of your order in your Eurail.com account. You can also change your personal details, shipping details and traveler names provided your passes have not yet been fulfilled. Your order confirmation e-mail contains the login details for your account.
Refunds and exchanges
Changing travel companions
Sometimes your travel companions change after you’ve made an order. If your Eurail pass has not yet been printed, you can simply change the names of the travelers in your Eurail.Com account.
Traveling longer with a Eurail pass
No, we can't extend or upgrade your existing Eurail pass with extra travel days or country validity. If your travel plans have changed, you can exchange your Eurail pass for a different pass. It only costs €15 to make changes to your pass. More about our return policy.
Get an 85% refund
If your plans change and you can no longer go on your European rail trip, you're entitled to a refund for a Eurail pass that is unused and has not been activated.
Loss or theft of a Eurail pass
If you lose your Eurail pass or if it is stolen, you cannot get a new copy. This means you need to buy replacement train tickets to continue traveling. If you buy
Pass Loss & Theft Coverage at the time of ordering your pass with Eurail.Com, these extra travel costs are covered up to the remaining value of your pass.
Get help with your existing order
You can call our order support team for questions about existing orders, payments and refunds. The support phone number for your region can be found in your order confirmation email and invoice. Or email us your questions.
Send your travel report for a free gift
Eurail.Com's parent company, Eurail Group G.I.E. would love to know where you traveled on your Eurail trip. Once you've completed your Eurail trip, return your travel report and get a free gift as a thank you!
Train delays during your Eurail trip
You can apply for financial compensation for train delays, if you have experienced 3 or more delays of over 60 minutes each (in EU-member states). Find more information on the Eurail Group GIE website, as well as a compensation request form.