Mashable Award for Eurail.com
European rail pass company offers Best Social Media Customer Service
LAS VEGAS/NETHERLANDS –Eurail.com, the online sales channel for European rail passes, has won the Mashable Award for Best Social Media Customer Service. At the Mashable Awards Gala in Las Vegas the customer support on social media like Facebook and Twitter was rewarded with a Mashable Award, the ‘Internet Oscar’ for the best the web has to offer.
For more than fifty years the Eurail pass has been the best way for overseas visitors to explore European countries by train. Eurail.com started selling them online seven years ago and soon added the InterRail pass for European travelers via InterRail.Eu. Three years ago the company started its social media involvement to interact with its customers.
Today over 50,000 travel fans joined Eurail.com’s social media presence on Facebook and Twitter. A dedicated team of travel professionals answers questions within a few hours in several languages.
Eurail.com Managing Director Paulien Pierik: “Facebook is a great platform to bring together travelers from all over the globe. It works even faster, more effective and much more personal than e-mail support. Our Eurail and InterRail passes offer so many travel options that assistance in planning is often welcomed. Communities like Facebook and Twitter make sure travel knowledge and experiences can be shared.” Sales Director Jeroen de Bruin adds: “Eurail.com strives to make the difference by offering excellent service. The use of social media allows us to better understand our customers and offer better products.”
Mashable.com is the top source for news in social and digital media, technology and web culture. Voters nominated five finalists and chose Eurail.com as this year’s winner.
,,Eurail.com is lucky to have extremely dedicated service representatives. Our followers receive a personal reply, not a script. They talk to an actual human being who can give them anecdotes and tips from their own rail travel experiences,” Social Media Manager Chantal Sukel of Eurail.com says. ,,Social media makes our service better, and winning this prestigious Award motivates us to further enhance our service.”
Note for the press:
Eurail.com is a private company that is owned by 32 European Railway companies and Shipping lines. The Eurail and InterRail trademarks are managed by the Eurail Group GIE. Through our websites, we sell train passes worldwide and offer the planet's best information about Eurail and InterRail train travel.
About Mashable Awards
The Mashable Awards celebrate the major innovations and achievements in the new media world. Mashable readers cast almost a million votes in 25 categories. As social media usage for customer service becomes more mainstream among businesses the ‘Best Social Media Customer Service’ category was added to this year’s awards.