Steps to follow if your Pass is lost or stolen

Did you include additional Pass Protection with your order? This coverage is only available when you order online with Eurail.com.

Follow these steps if your Eurail Pass is lost or stolen:
 

During your trip

  1. File a police report within 24 hours of loss. The report must include the same name as printed on the Eurail Pass and must clearly state that the Eurail Pass is lost or stolen.

  2. Continue your trip with replacement tickets to a maximum value as specified in the terms and conditions of the Pass Protection.

  3. Be sure to save all your travel tickets.

 

After your return

  1. Download the Pass Protection claim form.

  2. Follow the instructions on the claim form.

  3. Send your claim by mail within 31 days after your return from your holiday.

These steps are also described in the brochure that you will get with your Eurail Pass.

Eurail Passes are non-replaceable. If your Eurail Pass gets stolen or lost, you will need to buy costly replacement tickets to continue your trip.

From the day your Eurail Pass was lost or stolen Pass Protection covers the extra costs up to the remaining value of the Eurail Pass.