Orders and refunds

If you have a question about an existing order, payment or refund made on Eurail.com, get in touch with our order support team:

  • By email: orders@eurail.com

  • We strive to get back to you in 1 business day.

  • By calling the number that appears in your order confirmation email, Monday to Friday between 09:00 and 18:00 (CET)


Make sure you have your order number available.