Eurail aid offices

Women at information desk

In case you need assistance with your Eurail pass once you are in Europe, you can visit a Eurail aid office for help. Eurail aid offices are nearly always located at train stations.

If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations.

Eurail.com prices are on average 20% lower than the prices charged at European train stations. Not all Eurail passes are for sale in Europe. 
Read about shipping your pass to Europe

Aid offices

 

the Netherlands

  • Amsterdam

    Amsterdam Centraal station (main train station)

    Open:
    Daily: 6:00 am - 9:00 pm

     

  • Schiphol Airport

    Schiphol Airport Railway station

    Open:
    Daily: 6:30 am - 9:00 pm

     


Greece

  • Athens

    Hellenic Railways Travel agency 6
    Sina Street Athens


    Open
    Mon-Sat: 8:00 am - 3:00 pm

     

  • Patras

    Train station of Patras

    Open
    Daily: 8:00 am - 4:00 pm & 5:00pm - 0:30 am

     

  • Thessaloniki

    Train station of Thessaloniki

    Open
    Daily: 5:30 am - 1:00 pm & 4:00 pm - 0:30 am

     


Spain

  • Barcelona

    Estación Barcelona-Sants (main train station)

    Open:
    Mon-Fri: 9:30 am - 1:30 pm and 3:30 pm - 6:30 pm

    Estación Barcelona-França

    Open:
    Mon-Fri: 8:00 am - 9:00 pm

     

  • Madrid

    Estación Madrid-Chamartín (main train station)

    Open:
    Daily: 8:30 am - 9:00 pm

     

  • Seville

    Estación Sevilla-Santa Justa (main train station)

    Open:
    Daily: 8:00 am - 8:00 pm

     

  • Valencia

    Estación Valencia-Joaquín Sorolla (main train station)

    Open:
    Mon-Fri: 8:00 am - 8:00 pm
    Saturdays (not holidays): 8:00 am - 1:00 pm

     


Italy

  • Bari

    Stazione Bari Centrale (main train station)

    Open:
    Daily: 8:00 am - 7:30 pm

     

  • Bologne

    Stazione Bologna Centrale (main train station)

    Open:
    Daily: 6:15 am - 10:10 pm

     

  • Florence

    Stazione Firenze Santa Maria Novelle (main train station)

    Open:
    Daily: 5:45 am - 9:50 pm

     

  • Genoa

    Stazione Genova Piazza Principe (main train station)

    Open:
    Daily: 6:00 am - 8:30 pm

     

  • Milan

    Stazione Milano Centrale (main train station)

    Open:
    Daily: 6:00 am - 9:00 pm

     

  • Naples

    Stazione Napoli Centrale (main train station)

    Open:
    Daily: 6:30 am - 9:30 pm

     

  • Pisa

    Stazione Pisa (main train station)

    Open:
    Daily: 7:20 am - 8:40 pm

     

  • Rome

    Stazione Roma Termini (main train station)

    Open:
    Daily: 6:30 am - 10:55 pm

     

  • Turin

    Stazione Stazione Torino Porta Nuova (main train station)

    Open:
    Daily: 7:30 am - 8:30 pm

     

  • Venice

    Stazione Venezia Santa Lucia (main train station)

    Open:
    Daily: 7:30 am - 8:00 pm

     


Switzerland

  • Basel

    Bahnhof Basel SBB(main train station)

    Open:
    Mon-Fri: 8:00 am - 7:00 pm
    Sat-Sun: 9:00 am - 7:00 pm

     

  • Bern

    Hauptbahnhof SBB Bern(main train station)

    Open:
    Mon-Fri: 8:00 am - 6:50 pm
    Sat: 8:00 am - 4:50 pm

     

  • Geneva

    Gare de Genève(main train station)

    Open:
    Mon-Fri: 8:30 am - 6:30 pm
    Sat: 9:00 am - 4:45 pm

     

  • Geneva Airport

    Gare de Genève Aéroport

    Open:
    Mon-Fri: 9:00 am - 6:30 pm
    Sat : 9:00 am - 5:30 pm

     

  • Interlaken

    Bahnhof Interlaken-West

    Open:
    Mon-Fri: 9:00 am - noon & 1:30 pm - 6:30 pm
    Sat-Sun: 9:00 am - noon & 1:30 pm - 5:00 pm

     

  • Lucerne

    Bahnhof SBB Luzerne

    Open:
    Mon-Fri: 8:00 am - 7:45 pm
    Sat: 8:00 am - 6:00 pm

     

  • Zurich

    Hauptbahnhof SBB Zürich (main train station)

    Open:
    Daily: 6:30 am - 9:30 pm

     

  • Zurich Airport

    Bahnhof SBB Zürich Flughafen

    Open:
    Daily: 7:00 am - 7:45 pm

     


Serbia

  • Belgrade

    Beograd Railway Station (main train station)

    Open:
    Daily: 24/7

     


Germany

  • Berlin

    Reisezentrum Berlin Hauptbahnhof (main train station)

    Open
    Daily: 6:00 am - 10:00 pm

    EurAide Berlin Hauptbahnhof Reisezentrum (lower level)

    Open:
    Mon-Fri: 11:00 am - 8:00 pm (in Summer extended hours)
    Closed January and February

     

  • Cologne

    Reisezentrum Köln Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 10:00 pm
    Sat-Sun: 7:00 am - 9:00 pm

     

  • Dresden

    Reisezentrum Dresden Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 9:00 pm
    Sat-Sun: 7:00 am - 9:00 pm

     

  • Frankfurt Airport

    Reisezentrum Frankfurt Flughafen
    Fernbahnhof UND Regionalbahnhof (Frankfurt Airport Long Distance AND Regional railway stations) 


    Open
    Daily: 6:00 am - 10:00 pm

     

  • Frankfurt am Main

    Reisezentrum Frankfurt am Main Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 10:00 pm
    Sat-Sun: 7:00 am - 10:00 pm

  • Hamburg

    Reisezentrum Hamburg Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 9:30 pm
    Sat-Sun: 8:00 am - 9:00 pm

     

  • Hannover

    Reisezentrum Hannover Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 9:30 pm
    Sat-Sun: 8:00 am - 9:30 pm

     

  • Heidelberg

    Reisezentrum Heidelberg Hauptbahnhof (main train station)

    Open
    Mon-Fri: 8:00 am - 7:00 pm
    Sat-Sun: 10:00 am - 6:00 pm

     

  • Leipzig

    Reisezentrum Leipzig Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 10:00 pm
    Sat-Sun: 7:00 am - 10:00 pm

     

  • Munich

    Reisezentrum München Hauptbahnhof (main train station)

    Open
    Daily: 7:00 am - 9:00 pm

    EurAide München Hauptbahnhof Reisezentrum

    Open
    Mon-Fri: 11:00 am - 7:00 pm (in Summer extended hours)
    Closed January and February

     

  • Munich Airport

    München Flughafen: DB Counter in Terminal 1

    Open
    Daily: 6:00 am - 10:00 pm

     

  • Stuttgart

    Reisezentrum Stuttgart Hauptbahnhof (main train station)

    Open
    Daily: 6:00 am - 10:00 pm

     


Romania

  • Brasov

    Brasov Railway Station: Wasteels Voyages Romania

    Open:
    Mon-Fri: 8:00 am - 7:00 pm

     

  • Bucharest

    Bucuresti Nord Railway Station(main train station): Wasteels Voyages Romania

    Open:
    Mon-Fri: 8:00 am - 7:00 pm
    Sat: 8:00 am - 2:00 pm

     


Slovakia

  • Bratislava

    Bratislava Hlavna Stanica (main train station)

    Open:
    Mon-Sun: 7:15 am - 5:30 pm

     


Belgium

  • Brussels

    Gare de Bruxelles-Midi

    Open
    Mon-Fri: 8:00 am - 8:00 pm
    Sat-Sun, holidays: 9:00 am - 4:30 pm

     


Hungary

  • Budapest

    József Attila str. 16. (V. district., about 150 meters across the park from the underground exits)

    Open
    Mo - Fri 9:00 am - 6:00 pm

    Budapest Keleti railway station (next to platform 9)

    Open
    Daily 6:00 am - 9:30 pm

     


Denmark

  • Copenhagen

    Københavns Hovedbanegård (main train station)

    Open
    Daily: 9:30 am - 6:00 pm

     


Sweden

  • Göteborg

    Centralstationen Göteborg(main train station): SJ Resebutik

    Open:
    Mo-Fri: 10:00 am - 6:00 pm
    Sat-Sun: 10:00 am - 4:00 pm

     

  • Malmö

    Centralstationen Malmö(main train station): SJ Resebutik

    Open:
    Mo-Fri: 10:00 am - 7:30 pm
    Sat: 10:00 am - 7:30 pm
    Sun: 10:00 am - 7:30 pm

     

  • Stockholm

    Centralstationen Stockholm(main train station)

    Open:
    Mon-Fri: 10:00 am - 6:00 pm
    Sat-Sun: 10:00 am - 4:00 pm

     


Finland

  • Helsinki

    Helsingin rautatieasema (main train station)

    Open
    Mon-Fri: 10:00 am - 5:00 pm

     


Austria

  • Innsbruck

    Innsbruck Hauptbahnhof

    Open
    Daily: 8:30 am - 5:00 pm

     

  • Salzburg

    Salzburg Hauptbahnhof: ÖBB clublounge

    Open
    Daily: 5:30 am - 9:15 pm

     

  • Wien Meidling (Vienna)

    Reisebüro am Bahnhof

    Open
    Mon-Fri: 8:00am - 6:00pm

     


Portugal

  • Lisbon

    >Estação de Santa Apolónia Lisboa (main train station)

    Open:
    Daily: 6:15 am - 10:30 pm

     

  • Porto

    Estação de Porto Campanhã (main train station)

    Open:
    Daily: 7:00 am - 12:00 am and from 1:00 pm - 11:30 pm

     


Slovenia

  • Ljubljana

    Ljubljana Railway Station

    Open:
    Mon-Fri: 8:00 am - 8:00 pm
    Sat, Sun and holidays: closed

     


Great Britain

  • London

    Rail Europe Travel Centre
    193 Piccadilly
    London W1J 9EU)


    Open
    Mon-Fri: 10:00 am - 6:00 pm
    Sat: 10:00 am - 5:00 pm
    Sundays and Bank Holidays closed

     

    German Rail UK Booking Centre
    Surbiton KT6 6UB
    Tel: 08718 808 066


    Open:
    Mon-Fri: 9:00 am - 8:00 pm
    Sat+Sun: 9:00 am - 1:00 pm

     

    German Rail UK Booking Centre
    c/o STA Travel
    52 Grosvenor Gardens
    London SW1W 0AG
    Tel: 0207 881 1290


    Open:
    Mon-Thu: 9:00 am - 7:00 pm
    Fri+Sat: 10:00 am - 6:00 pm
    Sun: 11:00 am - 5:00 pm

     


Luxembourg

  • Luxembourg city

    Gare de Luxembourg, Gare Lëtzebuerg, Bahnhof Luxemburg (main train station)

    Open:
    Daily: 6.00 am - 8.00 pm

     


France

  • Marseille

    Gare de Marseille St. Charles (main train station)

    Open
    Daily: 6:00 am - 10:00 pm

     

  • Nice

    Gare de Nice Ville (main train station)

    Open
    Mon-Sat: 8:00 am - 8:30 pm
    Sun: 8:30 am - 5:30 pm

     

  • Paris

    Gare de Paris-Lyon

    Open
    Mon-Fri: 8:00 am - 8:00 pm

    Gare de Paris-Nord

    Open:
    Mon-Fri: 8:00 am - 8:00 pm
    Sat-Sun: 9:00 am - 8:00 pm

    Gare de Paris-St. Lazare

    Open:
    Mon-Fri: 7:30 am - 8:00 pm
    Sat-Sun: 9:30 am - 7:30 pm

     

  • Paris Charles de Gaulle Airport

    Aéroport Charles de Gaulle (Paris CDG Airport
    Terminal 1 RER Station Bureau SNCF


    Open
    Mon-Fri: 6:30 am - 8:00 pm
    Sat: 8:00 am - 3:00 pm
    Sun: 10:00 am - 5:00 pm

     


Ireland

  • Northern Ireland

    • Belfast
      NIR Travel, Great Victoria Street Station

      Open:
      Mon - Fri 9:00 am - 5:00 pm
      Sat 9:00 am - 12:30 pm

     

  • Republic of Ireland

    • Dublin
      Irish Rail Travel Centre
      Connoly Station, Amiens Street, Dublin 1


      Open
      Mon-Sat: 7:00 am – 10:20 pm Sun: 8:30 am – 9:30 pm

     


Norway

  • Oslo

    Oslo sentralstasjon (main train station)

    Open:
    Mon-Fri: 8:00 am - 3:00 pm

     


the Czech Republic

  • Prague

    Praha Hlavní nádraží (main train station)

    Open
    Daily: 6:00 am - 8:50 pm

     


Bulgaria

  • Sofia

    Sofia Tzentralna Gara (main train station)

    Open
    Daily: 7:00 am - 11:30 pm

     


Croatia

  • Zagreb

    Zagreb Glavi Kolodvor (main train station)

    Open
    Daily: 24/7

     

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