Eurail aid office / assistance offices

In case you need assistance with your Eurail pass once you are in Europe, you can visit a Eurail aid office for help. Eurail aid offices are nearly always located at train stations.

If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations.

Online Eurail.Com prices are on average 20% lower than the prices charged at European train stations. Not all Eurail passes are for sale in Europe. Read more about shipping your pass to Europe.

Aid office locations per country in Europe

Austria | Belgium | Croatia | Czech Republic | Denmark | Finland | France
Germany | Great Britain | Greece | Hungary | Ireland
Italy | Luxembourg | The Netherlands | Norway | Portugal
Romania | Serbia | Slovakia |Slovenia | Spain | Sweden | Switzerland

Austria

• Innsbruck Hauptbahnhof
  Daily: 6:30 am - 9:45 pm
• Salzburg Hauptbahnhof: ÖBB clublounge
  Daily: 6:30 am - 9:30 pm
• Wien Westbahnhof (Vienna): ÖBB clublounge
  Daily: 6:00 am - 10.45 pm

Belgium

• Gare de Bruxelles-Midi (Brussels)
  Monday-Friday: 8:00 am - 8:00 pm
  Saturday, Sunday and holidays: 9:00 am - 4:30 pm

Bulgaria

• Sofia Tzentralna Gara (main railway station)
  Daily: 7:00 am - 11:30 pm

Croatia

• Zagreb Glavi Kolodvor (main railway station)
  Daily: 0:00 am - 11:59 pm

Czech Republic

• Praha Hlavní nádraží (Prague main station)
  Daily: 6:00 am - 8:50 pm

Denmark

• Central Station København (Copenhagen)
  Daily: 9:30 am - 6:00 pm

Finland

• Helsingin rautatieasema (Helsinki Central Railway Station)
  Mon-Fri: 10:00 am - 5:00 pm

France

• Gare de Marseille St. Charles
  Daily: 6:00 am - 10:00 pm
• Gare de Nice Ville
  Mon-Sat: 8:00 am - 8:30 pm
  Sun: 8:30 am - 5:30 pm
• Gare de Paris-Lyon
  Mon-Fri: 8:00 am - 8:00 pm
• Gare de Paris-Nord
  Mon-Fri: 8:00 am - 8:00 pm
  Sat-Sun: 9:00 am - 8:00 pm
• Gare de Paris-St. Lazare
  Mon-Fri: 7:30 am - 8:00 pm
  Sat-Sun: 9:30 am - 7:30 pm
• Aéroport Charles de Gaulle (Paris CDG Airport)
  Terminal 1 RER Station Bureau SNCF
  Mon-Fri: 6:30 am - 8:00 pm
  Sat: 8:00 am - 3:00 pm
  Sun: 10:00 am - 5:00 pm

Germany

For general train information: phone: + 49 1805 99 66 33/ internet: www.bahn.com

• Reisezentrum Berlin Hauptbahnhof (Hbf)
  Daily: 6:00 am - 10:00 pm
• EurAide Berlin Hbf Reisezentrum (lower level)
  Mon-Fri: 11:00 am - 8:00p m (in Summer extended hours)
  Closed January and February
• Reisezentrum Köln Hbf (Cologne)
  Mon-Fri: 6:00 am - 10:00 pm
  Sat-Sun: 7:00 am - 9:00 pm
• Reisezentrum Dresden Hbf
  Mon-Fri: 6:00 am - 9:00 pm
  Sat-Sun: 7:00 am - 9:00 pm
• Reisezentrum Frankfurt am Main Hbf (Frankfurt Central Station)
  Mon-Fri: 6:00 am - 10:00 pm
  Sat-Sun: 7:00 am - 10:00 pm
• Reisezentren Frankfurt Flughafen
  Fernbahnhof UND Regionalbahnhof (Frankfurt Airport Long Distance AND Regional railway stations)
  Daily: 6:00 am - 10:00 pm
• Reisezentrum Hamburg Hbf
  Mon-Fri: 6:00 am - 9:30 pm
  Sat-Sun: 8:00 am - 9:00 pm
• Reisezentrum Hannover Hbf
  Mon-Fri: 6:00 am - 9:30 pm
  Sat-Sun: 8:00 am - 9:30 pm
• Reisezentrum Heidelberg Hbf
  Mon-Fri: 8:00 am - 7:00 pm
  Sat+Sun: 10:00 am - 6:00 pm
• Reisezentrum Leipzig Hbf
  Mon-Fri: 6:00 am - 10:00 pm
  Sat+Sun: 7:00 am - 10:00 pm
• Reisezentrum München Hbf (Munich Central Station)
  Daily: 7:00 am - 9:00 pm
• EurAide München Hbf (Munich) Reisezentrum
  Mon-Fri: 11:00 am - 7:00 pm (in Summer extended hours)
  Closed January and February
• München Flughafen (Munich Airport)
  DB Counter in Terminal 1
  Daily: 7:30am - 10:00pm
  Reisezentrum Stuttgart Hbf
  Daily: 6:00 am - 10:00 pm

Great Britain

• Rail Europe Travel Centre
  193 Piccadilly
  London W1J 9EU
  Mon-Fri: 10:00 am - 6:00 pm
  Sat: 10:00 am - 5:00 pm
  Sundays and Bank Holidays Closed
   

• German Rail UK Booking Centre
  Surbiton KT6 6UB
  Tel.: 08718 808 066
  Mon-Fri: 9:00 am - 8:00 pm
  Sat+Sun: 9:00 am - 1:00 pm

Greece

• Hellenic Railways Travel agency 6
  Sina Street Athens
  Mon-Sat: 8:00 am - 3:00 pm
• Railway Station of Patras
  Daily: 8:00 am - 4:00 pm & 5:0 0pm - 0:30 am
• Central Railway Station of Thessaloniki
  Daily: 5:30 am - 1:00 pm & 4:00 pm - 0:30 am

Hungary

• Budapest, József Attila str. 16. (V. district., about 150 meters across the park from the underground exits)
  Mo - Fri 9:00 am - 6:00 pm

Ireland

Republic of Ireland:

• Irish Rail Travel Centre
  Connoly Station, Amiens Street, Dublin 1
  Mon-Sat: 7:00 am –  10:20 pm
  Sun: 8:30 am – 9:30 pm

Northern Ireland:

• NIR Travel, Great Victoria Street Station, Belfast
  Mon - Fri 9:00 am - 5:00 pm
  Sat 9:00 am - 12:30 pm

Italy

• Stazione Bari Centrale
  Daily: 8:00 am - 7:30 pm
• Stazione Bologna Centrale (Bologne)
  Daily: 6:15 am - 10:10 pm
• Stazione Firenze SMN (Florence)
  Daily: 5:45 am - 9:50 pm
• Stazione Genova PP
  Daily: 6:00 am - 8:30 pm
• Stazione Milano Centrale (Milan)
  Daily: 6:00 am - 9:00 pm
• Stazione Napoli Centrale (Naples)
  Daily: 6:30 am - 9:30 pm
• Stazione Pisa
  Daily: 7:20 am - 8:40 pm
• Stazione Roma Termini (Rome)
  Daily: 6:30 am - 10:55 pm
• Stazione Torino PN (Turin)
  Daily: 7:30 am - 8:30 pm
• Stazione Venezia Santa Lucia (Venice)
  Daily: 7:30 am - 8:00 pm

Luxembourg

• Gare de Luxembourg, Gare Lëtzebuerg, Bahnhof Luxemburg  (Luxembourg Central Station)
  Daily: 6.00 am - 8.00 pm

The Netherlands

• Schiphol Airport Railway station
  Daily: 6:30 am - 9:00 pm
• Amsterdam Central station
  Daily: 6:00 am - 9:00 pm

Norway

• Oslo sentralstasjon (Oslo Central Station)
  Mon-Fri: 8:00 am - 3:00 pm

Portugal

• Estação de Santa Apolónia Lisboa (Lisbon)
  Daily: 6:15 am - 10:30 pm
• Estação de Porto Campanhã (Oporto)
  Daily: 7:00 am - 12:00 am and from 1:00 pm - 11:30 pm

Romania

• Bucuresti Nord Railway Station (Bucharest)
  Wasteels Voyages Romania
  Mon-Fri: 8:00 am - 7:00 pm
  Sat: 8:00 am - 2:00 pm
• Brasov Railway Station
  Wasteels Voyages Romania
  Mon-Fri: 8:00 am - 7:00 pm / Sat: closed

Serbia

• Beograd Railway Station (Belgrade)
  Daily: 0:0 0am - 12:00 pm

Slovakia

• Bratislava Railway Station (Hlavna Stanica)
  Mon-Sun: 7:15 am - 5:30 pm

Slovenia

• Ljubljana Railway Station
  Mon-Fri: 8:00 am - 8:00 pm
  Sat, Sun and holidays: closed

Spain

International train information:
902 243 402 (daily 7:00 am - 11:00 pm)

Domestic train information:
902 320 320 (daily 24h)

     Mon-Fri: 8:00 am - 8:00 pm
     Saturdays (not holidays): 8:00 am - 1:00 pm

• Estación Barcelona-Sants
  Mon-Fri: 9:30 am - 1:30 pm and 3:30 pm - 6:30 pm
• Estación Barcelona-França
  Mon-Fri: 8:00 am - 9:00 pm
• Estación Madrid-Chamartín
  Daily: 8:30 am - 9:00 pm
• Estación Sevilla-Santa Justa (Seville)
  Daily: 8:00 am - 8:00 pm
• Estación Valencia-Joaquín Sorolla

Sweden

• Stockholm Central Station
  Mon-Fri: 10:00 am - 6:00 pm
  Sat-Sun: 10:00 am - 4:00 pm
• SJ Resebutik - Centralstationen Göteborg
  Mo-Fri: 10:00 am - 6:00 pm
  Sat, Sun: 10:00 am- 4:00 pm
• SJ Resebutik - Centralstationen Malmö
  Mo-Fri: 10:00 am -7:30 pm
  Sat: 10:00 am -7:30 pm
  Sun: 10:00 am -7:30 pm

Switzerland

• Bahnhof Basel SBB
  Mon-Fri: 8:00 am - 7:00 pm
  Sat-Sun: 9:00 am - 7:00 pm
• Hauptbahnhof SBB Bern
  Mon-Fri: 8:00 am - 6:50 pm
  Sat: 8:00 am - 4:50 pm
• Hauptbahnhof SBB Bern
  Mon-Fri: 8:00 am - 6:50 pm
  Sat: 8:00 am - 4:50 pm
• Gare de Genève (Geneva)
  Mon-Fri: 8:30 am - 6:30 pm
  Sat: 9:00 am - 4:45 pm
• Gare de Genève Aéroport (Geneva Airport)
  Mon-Fri: 9:00 am - 6:30 pm
  Sat : 9:00 am - 5:30 pm
• Bahnhof Interlaken-West
  Mon-Fri: 9:00 am - noon & 1:30 pm - 6:30 pm
  Sat/Sun: 9:00 am - noon & 1:30 pm - 5:00 pm
• Bahnhof SBB Luzerne (Lucerne)
  Mon-Fri: 8:00 am - 7:45 pm
  Sat: 8:00 am - 6:00 pm
• Hauptbahnhof SBB Zürich (Zurich)
  Daily: 6:30 am - 9:30 pm
• Bahnhof SBB Zürich Flughafen (Zurich Airport)
  Daily: 7:00 am - 7:45 pm

Opening hours and phone numbers are subject to change.