Contact Eurail.Com customer service

Questions on traveling with Eurail

Can we help you select your Eurail Pass or plan your Eurail trip?

You can contact us through email or Facebook (no phone):

Email to our sales department at: sales@eurail.com.
Post your questions on our Facebook Wall!

We will answer within 2 business days.

Questions on your Order, Payment or Refund

You can contact us by email or phone if you have order-related questions (after-sales). Please choose a contact option below:

For orders shipped to USA, Canada, Australia or any of these countries:

American Samoa, Anguilla, Antarctica, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Bermuda, Bhutan, Bolivia, Brazil, Burundi, Cambodia, Cameroon, Canada, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, French Guiana, French Polynesia, French Southern Terr., Guam, Guatemala, Heard/McDonald Islands, Honduras, Hong Kong, India, Indonesia, Japan, Korea (South), Macau, Malaysia, Maldives, Mayotte, Mexico, Mongolia, Montserrat, Myanmar, N. Mariana Islands, Nepal, Neth. Antilles, New Caledonia, New Zealand, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, S Georgia & S Sandwich Islands, Singapore, Sri Lanka, St. Pierre & Miquelon, Suriname, Svalbard and Jan Mayen, Taiwan, Thailand, Tokelau, United States, Uruguay, US Minor Out. Islands, Venezuela, Vietnam, Virgin Islands (US) and Yemen.

please email to orders@eurail.com
For orders shipped to the UK, France, Germany, Italy or any of these countries:

Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Armenia, Austria, Azerbaijan, Belarus, Belgium, Belize, Benin, Bosnia-Herzegovina, Botswana, Bouvet Island, Brunei, Bulgaria, Burkina Faso, Cape Verde, Cayman Islands, Centr. African Rep., Chad, Comoros, Congo, Congo (Dem. Rep.), Cook Islands, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faeroer Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holly see (Vatican city), Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Nauru, Netherlands, Nicaragua, Niger, Nigeria, Niue, Norway, Palau, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saint Kitts & Nevis, Saint Lucia, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, St Vincent, St. Helena, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Isl, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Virgin Islands (UK), Zambia and Zimbabwe.

please email to service@eurail.com
Or call the phone number listed on your invoice and in your confirmation email.

Please mention your order number (example: EU123456) when you contact us. We will answer within 2 business days.

You may find an answer to your question in our Support section.

Good to know: we only sell Eurail Passes, not point-to-point tickets. We also can not make seat reservations or bookings for individual trains.

www.eurail.com

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