If you lose your Eurail pass or if it is stolen, you cannot get a new copy. This means you need to buy replacement train tickets to continue traveling. If you buy Pass Loss & Theft Coverage at the time of ordering your pass with Eurail.Com, these extra travel costs are covered up to the remaining value of your pass.
You can call our order support team for questions about existing orders, payments and refunds. The support phone number for your region can be found in your order confirmation email and invoice. Or email us your questions.
Eurail.Com's parent company, Eurail Group G.I.E. would love to know where you traveled on your Eurail trip. Once you've completed your Eurail trip, return your travel report and get a free gift as a thank you!
You can apply for financial compensation for train delays, if you have experienced 3 or more delays of over 60 minutes each (in EU-member states). Find more information on the Eurail Group GIE website, as well as a compensation request form.