Booking terms

Our Booking Terms define the conditions of your purchase on Eurail.com. You must agree to these conditions before completing your purchase.

Refunds, cancellations and exchanges

  • All Eurail pass refund requests must be made exclusively at the company where the pass in question has been purchased, while presenting the original pass in its pass cover. If you’ve purchased your pass at Eurail.com, contact Eurail.com's order support team to begin the return procedure.

  • Refunds are subject to a 15% cancellation fee after payment to Eurail.com has been made, except when you have purchased the Premium Shipping Service and the first delivery attempt of the package is later than the Estimated Delivery Date as indicated during the order process. In this case, you are entitled to a 100% refund including shipping costs.

  • A refund is based only on the cost of your pass, not including paid shipping and Loss & Theft coverage.

  • In case of an exchange for a different pass or an accidental double order, a 100% refund minus an administrative fee of €15 per pass or the equivalent of €15 in local currency will apply, instead of the standard 15% administration fee.

  • No revision, amendment or changes in the order are possible after payment. Orders are fulfilled immediately, to assure the fastest shipping possible. If you wish to change something in your order, you will need to exchange the pass for a new one. Exchange procedure applies as stated above.

  • Unused passes bought at Eurail.com can be exchanged for a different pass type by contacting Eurail.com's order support team. Please ensure that you contact the correct office to ensure a speedy response.

  • Unused rail passes are refundable within one (1) year from the purchase date (this is the issue date printed on the pass), provided they have not been activated (validated).

  • Partially used or validated passes are 100% non-refundable.

  • Shipping charges are not refundable, except when the Premium Shipping Service has been purchased, and the first delivery attempt of the pass is later than the Estimated Delivery Date as indicated during the order process.

  • Lost or stolen rail passes are neither refundable nor replaceable, except when Pass Loss & Theft Coverage has been purchased and these specific terms apply.

  • In certain circumstances, sensitive personal data such as medical certificates may be requested in order to determine whether a refund can be given.

  • Eurail passes are non-extendable at any point. All the available validity periods are listed on our website. If you wish to change this, you will need to exchange the pass for a new one, provided that it is still unused and unactivated. In this case, the return policy applies. Once you have activated your pass, no exchange or refund is possible.

  • Loss and Theft Coverage costs are non-refundable. After payment of your pass, it is not possible to cancel the Loss and Theft Coverage. 

  • It is not possible to issue a duplicate of the pass or to issue replacement passes or tickets. If your pass is lost or stolen and you purchased the Loss & Theft Cover, Loss & Theft Cover terms and conditions apply.

Delivery of the package

  • Delivery times stated on the website are indicative only. Eurail.com does its best to deliver the pass on time, but will not be held responsible for any loss or damage suffered from late arrival of the pass or any other delivery problems, specifically not if the delay is caused by the postal service or courier. See the following table for the shipping costs of the different shipping options:

    Shipping option Costs Track&Trace 100% On Time Guarantee Available for these countries
    Economy Shipping FREE No No Australia, Brazil, Canada, China, Hong Kong, Japan, South Korea, Mexico, New Zealand, Singapore, Taiwan, United States
    Standard Shipping from €9/ $9 Yes No all countries worldwide
    Premium Shipping from €25/$29 Yes Yes all countries worldwide

  • Immediately upon receipt, please verify that all ordered products have been delivered. If the Travel Package is incomplete, please contact our order support team within 48 hours.

  • If the package does not arrive on time, please contact our order support team. Eurail.com will work with the client to find a satisfactory solution.

  • If a Travel Package that is sent with Economy Shipping without track & trace gets lost, it can take up to 8 weeks before we get the required information from the postal service to find a solution.

  • Once the package has been delivered and/or signed for, Eurail.com will not be held responsible for any loss or damage. 

Travel conditions

  • All bookings are accepted and all passes are issued on the express condition that Eurail is not responsible nor liable for any loss (consequential or otherwise); damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property, whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any train, vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any railroad carrier, car rental or other provider of goods and services.

  • Travel with a Eurail pass is subject to the conditions, tariffs and regulations imposed by the European rail, shipping, bus or other companies, firms, or persons concerned. These conditions include making compulsory reservations on specific trains in some countries.

  • Youth passes can only be used by travelers under the age of 26 on the first day the Eurail pass is valid.

  • Saver Passes can only be used by travelers who are traveling in a group of 2 or more people.

  • Complaints about Eurail.com's service, website and the fulfilment of orders made with Eurail.com can be sent to: complaints@eurail.com. The Complaints Department handles all communication and/or refund requests on behalf of the management of Eurail.com. 

  • Complaints concerning the Eurail product, such as the way the pass works, train quality, railway staff (including confiscated passes), strikes or the fact that certain trains have limited seats or require reservations must be addressed to the Eurail Group G.I.E, the company that manages the Eurail product.

Country of Residence

You can use a Eurail pass if you are a resident of a non-European country. You are considered to be a resident of a country if you have been living in this country for longer than 6 months on the first day of validity of your pass.

Residents from these countries are not entitled to buy a Eurail pass:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Faeroer, Finland, FYR Macedonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia and Kosovo, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom or Vatican City.

Train staff will check your residency in your travel document, so make sure that you bring the right documents.

Train reservations

Our Booking Terms define the conditions of your train reservation purchase on Eurail.com. You must agree to these conditions before completing your purchase.

  • The reservation service is only for customers who bought their rail pass from Eurail.com or bahn.eurail.com

  • A reservation is a printed ticket that provides a seat or sleeping accommodation for a specific transportation service.

  • Reservations are made with the information that you provide to us via the reservation booking form. The customer is responsible for the completeness and accuracy of this information.

  • Not all trains can be reserved through our reservation system. In the event that your chosen train cannot be reserved, we will strive to find a suitable alternative.

  • Reservations can only be used on the specified service, date and time stated on the ticket.

  • Travel with a reservation made through Eurail.com is subject to the conditions, tariffs and regulations enforced by the European rail, bus or other companies, firms, or persons concerned.

  • Payment is made in Euros only.  You can pay by PayPal or with one of these major credit cards: Amex, Mastercard, Visa and Discovery. Credit card payments are processed securely by PayPal. The booking fee is 8 euros per train and delivery of your reservation tickets is free.

  • If the payment is not completed within 2 working days after receipt of the payment request, the train reservations may be automatically canceled. We will try to rebook the same trains but cannot guarantee that they are still available. If rebooked, an additional booking fee of €8 per rebooked train will be charged.

  • Upon receiving the package, please varify that all ordered reservation tickets have been delivered. If the package is incomplete, please contact reservations.support@eurail.com within 48 hours.

Delivery of reservation tickets

  • It is not possible to collect your reservation tickets at a station or office. They can only be sent by post to a physical address.

  • Reservation tickets will be delivered up to 4 business days after receipt of payment. If tickets have not been received within 7 days, please contact reservations.support@eurail.com.

Refund policy

  • Once payment is made, reservations can only be refunded according to this refund policy.

  • There can only be a refund for tickets that have been purchased at Eurail.com.

  • Changes to reservations after payment will be treated as a cancellation and new booking, and charged accordingly.

  • Refunds are only offered on individual train reservations exceeding the value of 25 euros per person. The amount of the refund may differ per train type and is dependent on the rules of the railway companies. The refund will be processed through PayPal within 3 business days after return of the original ticket. All booking fees are non-refundable.

  • Unless reservation conditions specifically allow otherwise, cancelations can only be made prior to departure by sending an email to reservations.support@eurail.com.

  • The original physical reservation ticket is required  in order to process any refund. This reservation ticket needs to be returned to us within a month after the reserved train's departure.

    • Compensation requests for delays, strikes  and train cancelations must be made by sending an email to reservations.support@eurail.com. Where possible the original reservation tickets should be marked unused by railway staff. When compensation applies, this does not include other consequences such as missed hotel reservations or flights.

    • Compensation requests for cancelation due to illness must be accompanied by a certified doctors note.

Other

  • Eurail.com has been appointed by the Eurail Group G.I.E. as a Eurail General Sales Agent and is authorized to act as an intermediary between travellers and the European Railway companies that are members of the Eurail Group G.I.E by means of selling Eurail passes.

  • Every booking accepted is subject to a fraud check. Potentially fraudulent bookings will be manually reviewed,  and the customers will be contacted,  if needed. This will happen within 48 hours after booking, during business days. Eurail.com is not responsible nor liable for any loss (consequential or otherwise); damage, delay, inconvenience or irregularity caused by, or arising from, or in connection with this process.

  • Travel insurance is recommended.

  • Travelers are responsible for ensuring that they have all necessary travel documents and visas.

  • Prices are subject to change without prior notice.

  • Hotel and hostel bookings are carried out by our selected partners HotelsCombined and Hostel World. Eurail.com cannot be held responsible for any changes, refunds or complaints with hotel bookings, nor for changes to hotel reservations caused by train delays, strikes, etc. Any queries regarding hotel bookings must be dealt with by the selected hotel or hostel partner.

  • Travelers should be able to present both the original Eurail pass and reservation ticket to railway staff. Copies are not accepted.

  • Eurail.Com does not charge any kind of exchange, bank or international transaction fee. Eurail.Com is located in the Netherlands, therefore, an international transaction fee may be charged by your bank. If your bank account is in another currency than your order on our website, the exchange rate will be applied by your bank. Some banks might charge an exchange fee for this.

  • Eurail.Com does not charge any kind of exchange, bank or international transaction fee. Eurail.Com is located in the Netherlands, therefore, an international transaction fee may be charged by your bank. If your bank account is in another currency than your order on our website, the exchange rate will be applied by your bank. Some banks might charge an exchange fee for this.

Please note: Dutch law is applicable

VALID FROM APRIL 9, 2008 TO DECEMBER 31, 2014.

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