Pass Protection

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As exciting and wonderful traveling may be, at Eurail we understand that sometimes it can be a hassle too.

In the unfortunate event your Eurail Pass gets lost or stolen during your trip, Eurail Pass Protection has got you covered. The plan allows you to recover a fair part of the costs of replacement train tickets after your journey. Eurail Pass Protection gives you total peace of mind during your trip for only a small extra fee. You can purchase the Pass Protection when you order your Eurail Pass online.

How does Eurail Pass Protection work?

Let’s say you have a Global Pass that allows you to travel 7 days within 1 month. Your start date is the 1^st of October and your end date is the 31^st of October. You lose your Pass on the 10^th of October. Thankfully, you purchased Eurail Pass Protection when you booked your Eurail Pass.

You file a police report on the 11^th of October and you continue your journey by buying separate train tickets. Once you’ve returned home safe and sound, you fill in the Eurail Pass Protection form and you send it to us together with the police report and the receipts of the train tickets you bought.

After we’ve verified all the documents, we will calculate the remaining amount on your Pass. The specific Eurail Pass cost 456 euros and was valid for 31 days. The Pass was already used for 11 days, which equals 35 percent of the journey. We're going to cover the costs for the remaining 65 percent, which equals 294 euros.

Please note this is a maximum. So in this case, if you spent 300 euros on replacement tickets, we will transfer 294 euros to your bank account. If you spent 200 euros, we will transfer 200 euros. It’s that simple.

Good to know for families

If you're traveling with children and purchased the Eurail Pass Protection for your Adult Pass, they will also be covered. This way, if you lose all passes, you can get a refund for all replacement train tickets.

How to get Pass Protection

What to do if your Eurail Pass has been lost or stolen

During your trip

File a police report within 24 hours of loss. The report must include the same name as printed on the Eurail Pass and must clearly state that the Eurail Pass is lost or stolen.
Continue your trip with replacement rail tickets or a rail Pass to a maximum value as specified in the terms and conditions of the Pass Protection.
Be sure to save all your travel tickets.

After your return

Download the Pass Protection claim form. Also available in Spanish, Portuguese, Korean, Chinese and Japanese.
Follow the instructions on the claim form.
Send your claim by mail within 31 days after your return from your holiday.

Terms and Conditions

With Pass Protection, you can cover the remaining value of your lost or stolen Eurail Pass. Please read the Terms and Conditions below carefully, so you're aware of the rules concerning Pass Protection.

Pass Protection Terms and Conditions (click to open)

1 General description of Pass Protection

1.1 The Pass Protection covers the Loss of Eurail Passes by the Traveler during the Effective Period of coverage for a Maximum Coverage Amount.

1.2 Loss means the accidental loss or theft of the Eurail Pass.

1.3 The Effective Period of coverage is the period from the moment the pass is received by the traveler until the moment the traveler leaves Europe as indicated by their flight ticket. Program agreements only apply to loss sustained during the effective period.

1.4 The Maximum Coverage Amount shall be the lesser of; the cost of replacement rail tickets bought or the unused portion of the Eurail Pass, calculated as the total remaining validity time on the Eurail Pass as a portion of the total validity time or as a portion of the total stay in Europe as indicated by the flight ticket.

1.5 The amount paid for the shipping service and the Pass Protection is not covered by this policy.

2 What to do in case of loss or theft

2.1 If your Pass is lost or stolen, make sure you report the theft of the pass to the local police within 24 hours and make sure you obtain a police report. This police report will be an important document when filing a claim.

2.2 The Loss Date shall be the date on which the Pass Holder first became aware of the loss of the rail pass as mentioned in the police report.

2.3 Purchase a new rail pass or new rail tickets for the remaining days of travel. Please note that there is a Maximum Coverage Amount applicable, based on the amount of remaining days of your trip during the Effective Period on the Loss Date (as defined in section 1).

3 How and when to make a claim

3.1 You can send in your claim within 31 days after your return from your holiday. The date stamped by the mail/courier service on the package you return, will count as the date you sent in your claim.

3.2 To make a claim, you should fill in the Pass Protection claim form, which can be downloaded from the Eurail.com website.

3.3 Together with the Pass Protection claim Form, the following documents of proof should be sent in:
√ Obtained police report with clearly marked claim date.
√ Purchased replacement passes/tickets (original hardcopy versions).
√ Copy of airline tickets to and from Europe.

3.4 You can send the documents by mail to the following address:
→ Eurail.com Fulfillment Center
1255 N Research Way, Bldg Q
Orem, Utah 84097, USA

3.5 We recommend that you send in your claim with registered mail or courier. Eurail.com cannot be held liable for packages lost in the mail. Make sure you make copies of all the documents sent to Eurail.com.

3.6 Any fees you have to pay for getting evidence of your claim will not be covered by this insurance as it is your responsibility to support your claim.

4 Payment of claims

4.1 Only valid claims will be paid out.

4.2 The following claims will be deemed invalid:
→ Claims which were sent in later than 31 days after the arrival date mentioned on the flight ticket as the end of the trip to Europe.
→ All claims which are not accompanied by a completely filled out claim form, including all the proofs as indicated in section 3.3.
→ Claims which are not a result of loss or theft of the Pass by the traveler, but of one of thefollowing:

1. Loss when Pass was not in clients‘ actual possession at the time of loss.
2. Delay, detention, or confiscation of the Pass by railway officers, officials, police or other security officers.
3. Any dishonest, fraudulent or criminal act by the Pass Holder.
4. War, invasion, hostilities, (whether war be declared or not), civil war, rebellion, revolution, insurrection of military or usurped power.
5. Terrorist acts, act of foreign enemy, force majeure, flight cancellations, strikes.
6. Damage of the Pass due to wear and tear, gradual deterioration, vermin, or inherent vice.
7. Loss or damage of the Pass due to careless handling by the Pass Holder.

4.3 Claims will be refunded to the same credit card (or other payment method, where relevant) with which the original Pass was booked.

4.4 Claims will be paid out in the currency in which the original Pass was purchased. The Eurail.com Claims Department will use the exchange rates of De Nederlandsche Bank to determine the value of the replacement rail tickets at the time of purchase.

4.5 You will be notified of receipt of your claim by the Eurail.com Claims Department within 5 business days of receipt.

4.6 The Eurail.com Claims Department will assess the validity of your claim. Decisions of the Eurail.com Claims Department will be binding and final.

4.7 Within 1 month after confirmation of receipt, you will receive the result of the assessment of the validity of your claim and the amount of payment, if any.

4.8 Valid claims will be paid within 1 business day after you have been notified of the Claim assessment by Eurail.com. It can take many business days for the money to be returned to your account, depending on the method of payment.

4.9 If any claims made under this program are covered by any other valid and collectable insurance or indemnity, we will only pay the difference between the amount paid under the other policy and the total amount which would otherwise be payable under this program.

5 Conditions and applicable law

5.1 The Pass Holder is responsible for the safety, security and supervision of the Eurail Pass.

5.2 No legal action may be brought to recover on this program within 60 days after a claim has been submitted as required herein, and no such legal action may be brought after one year from the requirement time for a claim to be filed.

5.3 Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law.

5.4 Pass Holder agrees to amend to Dutch Law.

5.5 Eurail.com is free to revise or terminate this program at sole discretion at anytime, with or without notice. In case of termination, only Passes issued prior to the date of termination will be covered for orders for which Pass Protection was purchased.

Eurail.com Fulfillment Center
1255 N Research Way, Bldg Q
Orem, Utah 84097, USA

★ ★ ★ ★ ★

"10/10 company, product, and customer service"

I absolutely loved traveling with Eurail. It made everything much simpler, and coming from no background in train travel, this facilitated my journey around Europe. I also lost my pass and had to file a claim with pass protection, and their customer service team was kind, thorough, responsive, and totally respectful, even when I got frustrated. I will absolutely use Eurail again, and I recommend it to anyone.

TrustPilot from Megan, USA
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