Return & Exchange Policy
If you need to return your Eurail Pass, you can choose between an 85% refund or an exchange for a different Eurail Pass. Please note that promotional passes are not eligible for a refund or an exchange.
A refund or exchange of Eurail Passes is only possible under these conditions:
It is within 1 year after the purchase of your Eurail Pass (the issue date is printed on the Pass).
Your Eurail Pass is unused and has not yet been activated at a European train station. A partially used pass is non-refundable.
You ordered your Eurail Passes directly from Eurail.com.
Pre-activated Eurail Passes are refundable only if they're returned to us before the starting date, or rendered "NOT USED" by a railway official before the starting date.
This Return Policy does not apply to hotel and hostel bookings. Please contact the hotel or hostel company directly.