You can check the current status of your order in your Eurail.com account. You can also change your personal details, shipping details and traveler names provided your passes have not yet been printed. Your order confirmation email contains the login details for your account.
Sometimes you notice an error in the spelling of your name. Or your travel companions change after you've placed your order. If this is the case, you will have to exchange your Eurail Pass for another one with the correct name(s) on it.
No, we can't extend or upgrade your existing Eurail Pass with extra travel days or country validity. If your travel plans have changed, you can exchange your Eurail Pass for a different pass. It only costs €15 to make changes to your pass.
If your plans change and you can no longer go on your European rail trip, you're entitled to an 85% refund as per our Booking Terms. You must not have traveled with the pass, and you must also meet certain conditions. Please note that promotional passes are not eligible for a refund.
If you lose your Eurail Pass or if it is stolen, you cannot get a new copy. This means you need to buy replacement train tickets to continue traveling. If you buy Pass Protection at the time of ordering your Eurail Pass with Eurail.com, these extra travel costs are covered up to the remaining value of your Eurail Pass.
No, Eurail.com is an online sales agent and doesn't offer a phone number. However, you can ask us your questions directly through our live chat! Simply use the box below to get in touch with our rail travel experts.
How do I claim my free gift?
We would love to know where you traveled on your Eurail trip. Once you've completed your Eurail trip, return your travel diary and get a free gift as a thank you!
You can apply for financial compensation for train delays, if you have experienced 3 or more delays of over 60 minutes each (in EU-member states). Find more information on the Eurail Group GIE website, as well as a compensation request form.