How can I check the status of my order?

You can check the current status of your order in your account. You can also change your personal details, shipping details and traveler names provided your passes have not yet been printed. Your order confirmation email contains the login details for your account.

Order status
Once logged into your account, go to 'Shipping information' to view your order status. These are the most common order statuses:

  • Order received

  • Payment accepted

  • Pass printed

  • Order shipped (a Track & Trace number is displayed for Standard or Premium Shipping)

  • Order refunded (if you requested a refund)

A status is complete when a "tick" symbol is visible. Otherwise you will see the indication "pending" and the expected date of completion.

Shipping confirmation
You will also receive an email confirmation when your Eurail package is shipped. This email includes a Track & Trace number and a link to the courier responsible for the delivery of your package. On the courier company's website, you can enter your Track & Trace number to check the shipping status of your order.

Track & Trace is not available for packages sent with Economy Shipping.