COVID-19 (coronavirus) update

Updated April 7, 2020

We care deeply about the health and safety of our customers and want to support all travelers who were planning to travel with a Eurail or Interrail Pass. We strongly believe that health is more important than mobility.

During this time of uncertainty, we recommend that you follow the advice of your country’s national government and avoid all non-essential travel in Europe right now.

To support our travelers in adjusting their plans, we have expanded our exchange and refund policies and extended our travel validities. Our customer service team is doing their very best to respond to your questions in a timely manner, and we thank you in advance for your patience. Our first priority is ensuring that customers who are most immediately impacted are safe and supported, so please take this into consideration when you contact our team. We are giving first priority to travelers who planned to start their trips before May 1. We will continue to assess and update our policies regarding our Passes as needed.

If you have purchased your Pass from another website or directly from a rail carrier at a train station, please contact the seller directly for the fastest response time.

Information for customers whose trips were interrupted

To support customers whose trips were interrupted (commenced their journey prior to March 20th, 2020) and had to change their plans, the following conditions apply:

3 or 4 day Passes: If you have used 2 or less travel days we will offer you an exchange for the same Pass you purchased (no exchange fees).
All other Passes: if you have used 4 or less travel days, we will offer you an exchange for the same Pass you purchased (no exchange fees).

There are no immediate steps you must take to claim your Pass exchange. When you are certain of your new travel plans, get in touch with our customer service team to arrange your Pass exchange. You can request your exchange until May 1, 2021. If you purchased Pass Protection with your original order, this will be included with your replacement Pass.

Important information: your Pass and Travel Diary are required when you exchange your Pass for showing how many Travel Days you used. Please keep them safe as an exchange is not possible without them.

If your personal situation is not covered by the above, please be reassured that we are here to help.

Request a Pass Exchange

Information for customers who have purchased a Pass, but have not yet traveled

The normal deadline for exchanging or returning your Pass has been extended, so you can request an exchange or refund up until May 1st, 2021 if you purchased your Pass on or after June 1st, 2019 and before April 1st, 2020.

Postponing your trip

If you have purchased a Pass but have not yet started traveling, the following conditions apply:

All travelers who purchased their Passes on or after June 1st, 2019 and before April 1st, 2020 are automatically entitled to a validity extension (Passes without an activation date) or a Pass exchange (Passes with an activation date).
Travelers who purchased their Passes before June 1st, 2019 will have their cases individually assessed by our customer service team.

If you have a Pass that does not have an activation date and meets the conditions above, your Pass will automatically have an additional 12 months added to the original 11 months overall validity. You do not need to do anything else and may activate your Pass up to 12 months after the "Must be activated before" date on your Pass at a train station in Europe.

If your Pass does have an activation date, a Pass exchange will be required. When you are certain of your new travel plans, get in touch with our customer service team by May 1st, 2021 to process your Pass Exchange. Your replacement Pass will allow you to start traveling within 11 months of your exchange date.

If you are not yet sure whether you will need to postpone your trip, you can assess the situation at a later time and this policy will still apply to you.

Contact Customer Service

Canceling your trip

We are suspending our normal cancellation policy for travelers who are affected by Coronavirus.

If you have already purchased a Pass but have not yet started traveling, the following new conditions for cancellation apply:

If you purchased a full-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to a 100% refund (normally 85% refundable).
If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable).

To request your refund or Pass exchange, please contact customer service before May 1st, 2021.

Please be aware we are currently prioritizing customers whose plans are immediately affected.

Information for customers who are interested in planning a trip

It is great to hear that some of you are beginning to think beyond this time and have already started planning your next Eurail trips. We encourage you to continue dreaming and planning, but advise you to wait until 4 weeks prior to your trip start date before you buy your Eurail Pass. This will ensure that you're able to decide whether you are able to travel safely before you confirm your plans.

Until that time, you can get inspired by our suggested itineraries, or plan out your perfect route.

Plan your dream trip

Travel disruptions

Austria: no international trains to Italy, Slovenia, Slovakia, Poland, Germany and Czech Republic: All international rail services from Austria to Poland, Slovenia, Germany, Czech Republic, Slovakia and Italy have been suspended.

Only the domestic part of some of the international routes will be served. Please check the website of ÖBB (in German) for all relevant information.
Belgium: very limited transport to the Netherlands, no trains to France, 2 daily trains to London (UK): All citizens from Belgium are being asked to stay inside, unless they have a valid reason to go outside. Non-essential travel to Belgium is forbidden at the moment.

It's not possible to travel to France (by train) at this moment. Travel to the Netherlands is limited:

There are limited trains between Roosendaal (Netherlands) and Antwerp (Belgium).

IC Brussel trains go once per hour between Rotterdam Centraal (Netherlands) and Antwerp (Belgium)

Eurostar still runs 2 trains per day to London (UK) from Brussels (Belgium):

Morning departure: 08.52

Afternoon departure: 14:52 uur

You can only use the trains if you have a valid reason, which has resulted in changes in the schedule for trains in Belgium. Please check the website of SNCB for the full update.
Bulgaria: no international trains to Serbia, Greece, Romania and Turkey: Train travel within Bulgaria has not been restricted, but the country has declared a state of emergency. Further measures will probably be taken soon.

From March 17 the following international trains will be cancelled:

Sofia - Belgrade - Sofia

Vidin - Craiova - Vidin

From March 17 the following international trains will run, but only the domestic part of the route:

Sofia - Thessaloniki - Sofia (this one still goes till Kulata, last stop in Bulgaria)

Sofia - Bucharest - Sofia (this one still goes to Ruse, last stop in Bulgaria)

Sofia - Istanbul - Sofia (this one still goes to Svilengrad, last stop in Bulgaria)

Please check the website of the Bulgarian Railways for all relevant information.
Croatia: no international trains: From March 17 there will be no more international trains from Croatia to Slovenia, Austria, Germany, Switzerland, Serbia and Hungary.

Within Croatia there will be no trains between:

Zagreb and Pozega

Zagreb and Daruvar

Please check the website of the Croatian Railways for all relevant information.
Czech Republic: no international trains, limited domestic trains: From 13 March, 07:00, all international rail services from the Czech Republic to Germany, Austria, Slovakia and Poland will be suspended until further notice. Only the domestic part of the routes will be served.

Domestic trains in Czech Republic have been greatly reduced. Please check the website of the Czech Railways for all relevant information.
Denmark: limited international traffic: Denmark has closed its borders and will suspended all direct international trains to Germany from Monday, March 16. There will be one train per hour to Malmö Central Station (Sweden). The regional train to Flensburg (Germany) will keep running during this period. Please be prepared for delays.

At this point it's not possible for foreigners to enter Denmark without a valid reason. This will last until at least April 13.

Please check the website of the Danish Railways for all relevant information.
Estonia: reduced timetable: Due to lack of demand the schedule for trains in Estonia has been reduced.

Please check the website of Elron for all relevant information.
Finland: reduced schedule for domestic trains: Due to coronavirus VR had to change their schedule, some long-distance and commuter trains have been cancelled.

Please check the website of the Finnish Railways (in Finnish) for all relevant information.
France: lockdown: France is locked down from 17 March for at least 15 days. At this moment it's not possible to travel within or to France. Only citizens and residents will be accepted at the borders.

The closing of borders will affect trains like Eurostar and Thalys. Travel is only permitted if you have a valid reason or if you're returning to your home country or country of residence.

Thalys has reduced the number of trains because of the decrease in demand. There will be no direct trains to Amsterdam from Paris from 31 March until 30 April.

All Thello trains are cancelled until April 3.

No night trains from from Paris - Venice and vice versa

No day trains from Marseille - Milano and vice versa

Please check the website of Thello for all relevant information.
Germany: only limited trains to the Netherlands: All rail services from Germany to

Austria

Switzerland

Italy

Denmark

Czech Republic

Poland

France (from March 20)

are cancelled until further notice (at least until April 3).

There are ICE trains going to the Netherlands:

ICE 220 / 250 from Frankfurt Hbf to Amsterdam

ICE 126 / 156 from Frankfurt Hbf to Amsterdam

ICE 124 / 154 from Frankfurt Hbf to Amsterdam

ICE 104 / 254 from Basel to Amsterdam

All IC Berlin trains from March 23 (between Berlin and Amsterdam) have been cancelled until further notice.

Nigh trains:

The ÖBB Nightjet trains from Munich to Venice, Milan and Rome will now end or start in Villach (Austria)

All other ÖBB Nightjet trains leaving from Germany are cancelled on the entire route

Please check the website of Deutsche Bahn (in German) for all relevant information.
Great Britain: only essential domestic travel allowed, revised timetables, limited trains to Belgium: Eurostar has revised their timetable from March 19 due to lack of demand and the situation in France. A number of trains have been cancelled and only essential travel to mainland Europe is allowed at this point.

The UK government has requested people to stay at home, trains are only to be used for people who have important/vital jobs. This has resulted in revised timetables all over the country.

Check the website of National Rail (or the specific railway company you're travelling with) for all relevant information.
Greece: some domestic trains cancelled: Unnecessary travel in Greece is restricted. To help with that, the Greek Railways have suspended regional and suburban trains on multiple routes.

Please check the website of Trainose for all relevant information.
Hungary: no international trains to surrounding countries, except for Austria: At this moment it's not possible to travel to Slovakia, Slovenia, Switzerland, Croatia, Czech Republic, Poland, Romania, Serbia and also Germany by international train from Hungary. Trains from Hungary to these countries have been affected by the closure of borders.

For now it's still possible to travel to Austria (with extra border control).

It's not possible to enter Hungary as a tourist at this point, only citizend and permanent residents will be allowed at the border.

Please check the website of the Hungarian Railways for more relevant information.
Ireland: normal rail traffic: Irish Rail is running their normal schedule for now, with a few cancelled Enterprise Services.

Please check the website of Irish Rail for all relevant information.
Italy: lockdown: Italy is currently locked down. Everyone is requested to stay inside, it's not possible to travel to or in this country at the moment.
Latvia: Domestic train traffic hasn't been reduced yet in Latvia.
Lithuania: no international trains to Poland and Latvia: The Lithuanian railways have taken the followig measures from March 16:

No international trains leaving from Lithuania to Bialystok (Poland). These are cancelled until further notice.

Trains to Daugavpils (Latvia) will not cross the border to Latvia. The last stop will be Turmantas (Lithuania), a small border town.

Please check the website of the Lithuanian Railways (in Lithuanian) for all relevant information.
Luxembourg: reduced domestic train travel, no international trains: CFL (Luxembourg railways) has greatly reduced their timetable. Please check the website of CFL for all relevant information regarding cancelled trains.

The TGV to Paris has been cancelled from March 20 until further notice.
Montenegro: no international and domestic trains: From March 18 all international and domestic traffic has been suspended.

Please check the website of ZCG for more information.
Netherlands: restricted train travel: Citizens in the Netherlands are urged to stay inside, public transport companies have adjusted their schedules to this measure.

Domestic trains:

From March 19 there are max 2 Sprinter trains per station, per hour, see the NS website for more information. Local public transport (bus, tram, metro) has been limited as well.

IC Berlin trains have been cancelled, other ICE trains from Amsterdam to Germany are going, but on a restricted schedule. Trains mentioned below are running:

ICE 105 / 255 from Amsterdam to Basel

ICE 125 / 155 from Amsterdam to Frankfurt Hbf

ICE 127 / 157 from Amsterdam to Frankfurt Hbf

ICE 221 / 251 from Amsterdam to Frankfurt Hbf

Trains to Belgium have been limited:

No trains from Maastricht to Luik/Liège

Limited trains from Roosendaal to Antwerp

IC Brussels only travels between Rotterdam Centraal and Antwerp

At the moment there are no direct Eurostar trains to London from Amsterdam. There are 2 daily trains leaving from Brussels until further notice.
North Macedonia:: Please check the website of the Macedonian Railways for all relevant information.
Norway: limited domestic trains, no international traffic: The Norwegian railways, VY, have limited the amount of trains that will be running per day. This will affect the following routes:

From 17 March there will be fewer rush-hour departures in eastern Norway. Several commuter trains will only depart every half an hour.

From 18 March there will be fewer departures between Stjørdal and Trondheim. Also, one early morning departure from Oppdal to Trondheim is cancelled

There are no more trains between Trondheim and Storlien. Only departures in the afternoon and evening will be replaced by busses.

Please check the website of VY for all relevant information.
Poland: no international trains: Poland has suspended all international rail travel until further notice. Please check the website of the Polish Railways for all relevant information.
Portugal: no international trains: Because of the lockdown of Spain and France, no international trains between Portugal, Spain and France are able to continue. From March 17 the international (night) trains on the following routes are cancelled until further notice:

Lisbon- Hendaye (France)

Lisbon – Madrid (Spain)

Porto – Vigo (Spain)

Please check the website of Comboios Portugal for all relevant information.
Romania: no international trains to Hungary, Serbia and Bulgaria: All international trains from Romania to Hungary, Serbia and Bulgaria have been suspended until further notice. Domestic train travel has been limited.

Please check the website of the Romanian Railways for all relevant information.
Serbia: no international trains: Serbia has closed its borders on the night of March 15. All international trains to and from Serbia have been suspended until further notice.
Slovakia: no international trains: From 13 March, 07:00, all international rail services from Slovakia will be suspended until further notice. Trains will run the domestic part of the routes instead.

From March 18 all domestic IC trains have been cancelled.

Please check the website of the Slovak Railways for all relevant information
Slovenia: international and domestic rail traffic halted: All domestic and international trains have been cancelled from March 16 until further notice. Please check the website of the Slovenian Railways for more information.
Spain: lockdown: Spain is currently locked down. Everyone is requested to stay inside (you can get a fine if you're outside without a valid reason), it's not possible to travel to or in this country at the moment. Hotels and campsites have to be closed within a week.

Please check the website of Renfe for all relevant information.
Sweden: restricted domestic and international travel: Sweden has made adjustments in their domestic schedule, with little trains running throughout the day. Check the traffic information on their website to see what routes and trains have been affected.

All trains to Oslo (Norway) have been cancelled until further notice, there will be one train per hour to Copenhagen (Denmark)

Please check the website of the Swedish Railways for all relevant information.
Switzerland: no international trains, domestic trains on restricted schedule: There are no international trains running to or from Switzerland at this moment:

No international trains are running, they will go to the border and from there return to the place of departure.

All night trains have been cancelled.

Tourist trains (for example on scenic routes) are cancelled.

Domestic trains will be greatly reduced from March 19, there will only be a very basic schedule available. This schedule will be used until at least April 26. SBB is expecting some disruptions in the coming days. Please check the website of SBB (in German) for this and all other information.
Turkey: no international trains: The Sofia (Bulgaria) - Istanbul (Turkey) Express will not be running until further notice. The train will only run on the domestic part of the route, so until the border of Bulgaria, before returning to Sofia.

The borders with Bulgaria and Greece are closed.

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Coronavirus (COVID-19) update