Exchange and refund conditions for reservations
The exchange and refund conditions for each reservation differ based on country and carrier. If the reservation has been booked using our self-service Book Reservations tool, a booking fee of €2 per passenger per train reservation is generally not refunded. Additionally, our booking tool relies on 3 different booking systems that we have partnered with, each with their own refund conditions – in most cases, a cancellation charge shall be deducted from the total reservation amount when the customer requests for a refund.
Please check the following terms and conditions carefully to know which refund conditions apply for your particular reservation booking and we hope to have you onboard a Eurail adventure again soon!
- Austria
-
Domestic day trains
- ÖBB Nightjet
- All reservations are non-refundable
Domestic night trains
- ÖBB Nightjet
- All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
International day trains
- Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, the customer shall receive the full refund
- In case of no cancellation, no refund shall be provided.
- Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
- EuroNight trains
- Vienna – Berlin (CHOPIN) 40406/40477
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 1 day before departure, 20% cancellation charges shall be deducted from the reservation amount or at least €5 per person
- If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or at least €5 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Vienna – Berlin (CHOPIN) 40406/40477
- Vienna – Budapest – Bucharest (DACIA) 346/347
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- ÖBB Nightjet
- Belgium
-
International day trains
- Belgium – Germany: DB, ICE
- All reservations are non-refundable
- Belgium – France: SNCF, TGV
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Eurostar
- All reservations are non-refundable
- Thalys
- All reservations are non-refundable
- Belgium – Germany: DB, ICE
- Czech Republic
-
Domestic day trains
- CD, SuperCity (SC)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Domestic trains except SC
- All reservations are non-refundable
International day trains
- DB / CD / PKP / MAV / ÖBB
- All reservations are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- CD, SuperCity (SC)
- Croatia
-
Domestic day and night trains
- HZPP
- All reservations are non-refundable
International day trains
- HZPP, MAV, ÖBB
- All reservations are non-refundable
International night trains
- EuroNight
- All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- HZPP
- Denmark
-
Domestic trains
- DSB
- All reservations are non-refundable
International trains
- Denmark – Sweden, Öresundståg
- All reservations qualify for a full refund if cancelled before scheduled departure of the train.
- Denmark – Sweden, SJ
- All reservations qualify for a full refund if cancelled before scheduled departure of the train.
- Denmark – Germany, DB
- All reservations are non-refundable
- France
-
Domestic day and night trains
- SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- The reservation amount is €10 or ticket says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- The reservation amount is €20 or ticket says it was purchased via SNCB:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- The reservation amount is €10 or ticket says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
International day trains
- France – Spain, SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English or says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- France – Germany, SNCF / DB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- France – Italy, SNCF / TI
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- France – Luxembourg, SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- France – Switzerland, TGV Lyria
- Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, a cancellation charge of €30 per person shall be deducted
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status:
- Eurostar
- All reservations are non-refundable
- Thalys
- All reservations are non-refundable
- SNCF
- Germany
-
Domestic day trains
- DB
- All reservations are non-refundable
Domestic night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
International day trains
- France – Germany, SNCF / DB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided.
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Germany – Poland, DB / PKP
- Regular Pass fare reservation is non-refundable
- In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Germany – Italy: EuroCity Brenner (ECB), ÖBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Germany – Austria/ Switzerland / Czech Republic / Denmark
- All reservations are non-refundable
International night trains
- EuroNight
- Vienna – Berlin v.v (CHOPIN) 40406/40477
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 1 day prior to departure, 20% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
- If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
- All reservations are non-refundable
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Zagreb – Munich (LISINSKI) 498/50463, Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Vienna – Berlin v.v (CHOPIN) 40406/40477
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Stockholm – Berlin, Snälltåget.
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 1 day before the departure of the train, a cancellation charge of €10 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Stockholm – Hamburg – Berlin, SJ.
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- DB
- Hungary
-
Domestic day trains
- MAV
- All reservations are non-refundable
International day trains
- ÖBB / MAV / PKP / CD
- All reservation are non-refundable
International night trains
- MAV / CFR / PKP
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- EuroNight
- Zurich – Budapest (WIENER WALZER) 40462/40463
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Vienna – Budapest – Bucharest (DACIA) 346/347
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Zurich – Budapest (WIENER WALZER) 40462/40463
- MAV
- Italy
-
Domestic day trains
- TrenItalia
- All reservations are exchangeable with the following conditions
- Change of date and/or time:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
- After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
- Change of route:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in reservation amount)
- After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
- Change of date and/or time:
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 10% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation or if the reservation amount is €10 or less, no refund shall be provided
- All reservations are exchangeable with the following conditions
Domestic night trains
- InterCityNotte
- All reservations are exchangeable with the following conditions
- Change of date and/or time:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
- After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
- Change of route:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in the reservation amount)
- After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in the reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
- Change of date and/or time:
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 10% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation or if the reservation cost is €10 or less, no refund shall be provided
- All reservations are exchangeable with the following conditions
International day trains
- Germany – Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Switzerland – Italy, TrenItalia / SBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 20% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- France – Italy, SNCF / TI
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- TrenItalia
- The Netherlands
-
International day trains
- Germany – Netherlands: ICE, DB
- All reservations are non-refundable
- Netherlands – Switzerland: ICE, DB / SBB
- All reservations are non-refundable
- Eurostar
- All reservations are non-refundable
- Thalys
- All reservations are non-refundable
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Germany – Netherlands: ICE, DB
- Norway
-
Domestic day and night trains
- NSB
- First class Pass Holders can book “NSB Comfort” class free of charge. This class is available only on long-distance day trains.
- All reservations are non-refundable
International day trains
- Norway – Sweden, SJ
- All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is full refund
- In case of no cancellation, no refund shall be provided
- All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- NSB
- Poland
-
Domestic day and night trains
- PKP
- All reservations are non-refundable
International day trains
- Germany – Poland, DB / PKP
- Regular Pass fare reservation is non-refundable
- In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Poland – Czech Republic / Austria / Slovakia / Hungary
- All reservations are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- PKP
- Romania
-
Domestic day and night trains
- CFR
- All reservations are non-refundable
International day trains
- CFR, MAV
- All reservations are non-refundable
International night trains
- EuroNight
- Vienna - Budapest - Bucharest (DACIA) 346/347
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Vienna - Budapest - Bucharest (DACIA) 346/347
- CFR
- Slovakia
-
Domestic day trains
- ZSSK, SuperCity (SC)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
International day trains
- CD / PKP / MAV / ZSSK
- All reservations are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- ZSSK, SuperCity (SC)
- Slovenia
-
Domestic day and night trains
- SZ
- All reservation are non-refundable
International day trains
- HZPP, MAV, ÖBB
- All reservation are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- SZ
- Spain
-
International day trains
- SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088)
- If the reservation is cancelled before departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used
- SNCF
- Sweden
-
Domestic day and night trains
- SJ, Vy, Öresundståg
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Kustpilen
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, cancellation charges of €2 per person shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Snälltåget
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status
- Day trains:
- If the reservation is cancelled before departure, cancellation charges of €5 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Night trains:
- If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Day trains:
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status
- Other Swedish carriers:
- All reservations are non-refundable
International night trains
- Stockholm – Berlin, Snälltåget
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Stockholm – Hamburg – Berlin, SJ.
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- SJ, Vy, Öresundståg
- Switzerland
-
Domestic trains
- SBB
- All reservations are non-refundable
International day trains
- France – Switzerland, TGV Lyria
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, cancellation charges of €30 per person shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Switzerland – Austria/ Germany/ Netherlands
- All reservation are non-refundable
- Switzerland – Italy, TrenItalia / SBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 20% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- EuroNight
- Zurich – Budapest (WIENER WALZER) 40462/40463
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Zurich – Villach – Zagreb (ALPINA) 414/40465
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Zurich – Budapest (WIENER WALZER) 40462/40463
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- SBB
Cambio de moneda
No puedes cambiar la moneda una vez que tengas un Pase en tu carrito. Quita el Pase y luego cambia la moneda en el encabezado del sitio web.