Can I return my Pass for a refund?

When you've purchased your Pass on this website, there are usually two instances in which you're eligible for a refund:

Mobile Pass:

Refunds can be granted if they are requested (via your Eurail account on our website). However, you must submit a refund request no later than six months from the last possible activation date indicated on the mobile Pass. 

Paper Pass:

You must submit the refund request before the first day of the validity period of the paper Pass. In case the Pass certified as "NOT USED" before the first day of the validity period by a railway official in Europe, the refund request can be submitted no later than six months from the last day of the validity period of the paper Pass.  

Promo Pass: 

When you've purchased your Promo Pass on this website, different rules apply. However, please note that we can't apply Promo discounts to regular Passes purchased before the Promo started. If you purchased your Pass before the Promo started, please check your order confirmation email for the refund/exchange conditions.

Spring Sale Promo:

Our standard refunds and exchanges policy applies. 

Log in to your Eurail account for instructions on how to return your Eurail Pass and apply for a refund. Don't forget to include your order number when you apply for the refund. Read more about this in our guidelines for Refunds and Exchanges.

It usually takes up to 4 weeks to process a refund. The exact date depends on the bank and/or credit card company involved. You can check the status of your refund in your Eurail.com account. You can only request a refund if you purchased your Pass at Eurail, and your order number starts with EU.

What should I do if my Pass is lost or stolen?

Can I get compensation for train delays?