Refunds and exchanges
Policy for Passes bought on this website
Refund and exchange requests for Rail Passes without a predefined start date (open date Passes), can be granted if such Passes are returned to us unused, not activated, and no later than six months from the last possible activation date of the Pass.
Refund and exchange requests for pre-activated Rail Passes for which the start date was chosen during the order process (closed date), can be granted if they are returned to us before the first day of validity of the Pass, or if they have been marked ‘NOT USED’ by a railway official before the first day of validity. Such Passes must be submitted within six months from the last date of validity of the Pass.
Please note that all partially used Passes are non-refundable and non-exchangeable and in the case of promotional Passes, different rules may apply.
In the case of Reservation Tickets, refunds are always subject to the policy of the relevant Railway Company.
Please read the information below to learn more.