Refunds and exchanges

When is your mobile Pass refundable and exchangeable?

 

Your Mobile Pass (excluding Promo Passes) can be refunded and exchanged when these two conditions are met:

• Your Mobile Pass is not activated; and
• You submit your refund or exchange request no later than six months after the last possible activation date.

 

Are unused Travel Days refundable and exchangeable?

 

Unused Travel Days are non-refundable and non-exchangeable, unless the above two conditions are met.

 

How much will the refund be?

 

You can see how much of the Pass purchase price you’ll get back by reading the table below.

 

Please note: all refunds will be sent to you via the payment method used to purchase your Pass. This might take up to 10 business days to appear in the original account, depending on the protocols of your bank and/or payment method.

 

	Within 7 days*	After 7 days
		With Plus**	Without Plus
Refund:	Fully refundable including Plus	Fully refundable	Refundable with a 10% fee, capped at €25 per Pass***
Exchange:	Fully refundable including Plus	Fully refundable with no exchange fee	Refundable with a €15 fee per Pass***

 

 

*7 Days (168 hours) starting from the moment of purchase.

**Plus is available only in combination with mobile Passes. After 7 days (168 hours), Plus becomes non-refundable in all cases.

***The refund and exchange fees are automatically converted into your purchase currency. Depending on which version of this policy applies to your purchase, the refund fee may be different.

When is your Paper Pass refundable and exchangeable?

 

Your Paper Pass (excluding Promo Passes) is refundable and exchangeable when these two conditions are met:

• Your Pass has not been used (a Paper Pass is used once the Validity Period has started); and
• You submit your refund or exchange request within the following applicable timeframes: 

 

For a Paper Pass with a Predefined Start Date	For a Paper Pass with a Predefined Start Date but certified as ‘NOT USED’	For a Paper Pass without a Predefined Start Date*
Before the first date of validity.	No later than six months after the last date of the validity period.	No later than six months after the last possible activation date.

 

*Applies only to Eurail Paper Passes sold without a predefined start date. Interrail Paper Passes are not available for purchase without a predefined start date. 

 

Are unused Travel Days refundable and exchangeable?

 

Unused Travel Days are non-refundable and non-exchangeable, unless the above two conditions are met.

 

What about shipping costs?

 

Shipping costs, both within and after 7 days of purchase, are non-refundable in all cases.

 

How much will the refund be?

 

You can see how much of the Pass purchase price you’ll get back by reading the table below.

 

Please note: all refunds will be sent to you via the payment method used to purchase your Pass. This might take up to 10 business days to appear in the original account, depending on the protocols of your bank and/or payment method.

 

	Within 7 days	After 7 days
Refund:	Fully refundable	Refundable with a 10% fee, capped at €25 per Pass* **
Exchange:	Fully refundable	Refundable with a €15* fee per Pass

 

*The refund and exchange fees are automatically converted into your purchase currency.

**Depending on which version of this policy applies to your purchase, the refund fee may be different.

 

Do I have to return my Paper Pass to Eurail?

 

In both refund and exchange cases, you must return the original Paper Pass (inclusive of the Rail Pass and Pass Cover) to our office in order to receive your refund. This can be done by using the free shipping return label provided to you in the package containing your original Paper Pass. 

How to request a refund

• Step 1: Log into your Account.
• Step 2: Head to My Account > View Pass details > Refunds and exchanges.
• Step 3: Select the Pass you no longer want, tick the Refund option, let us know why you want to return your Pass, and then click 'Confirm refund' when ready.
• Step 4: Send your Paper Pass (both the Rail Pass and Pass Cover) back to us using the free shipping return label. Once we have received your unused Paper Pass(es)*, we will process your refund as soon as possible.

*Without receiving your unused Paper Pass(es), we won't be able to process your refund.

 

How to request an exchange

• Step 1: Log into the same Account used to purchase your original Paper Pass.
• Step 2: Purchase a new Pass (Paper or Mobile) via either Interrail.eu or Eurail.com, whichever applies to you (if you are unsure, please check here to see if you need an Interrail or Eurail Pass).
• Step 3: Head to My Account > View Pass details > Refunds and exchanges.
• Step 4: Select the Pass you no longer want, tick the Exchange option, let us know why you are exchanging your Pass, and then click 'Confirm refund' when ready.
• Step 5: Let our Customer Service team know your old and new order numbers via this link.
• Step 6: Send your Paper Pass (both the Rail Pass and Pass Cover) back to us using the free shipping return label. Once we have received your unused Pass(es)*, we will process your refund as soon as possible.**

*Without receiving your unused Paper Pass(es), we will not be able to process your refund.

 

**Depending on the country from which you are returning your Pass, it may take up to 8 weeks for us to receive the package. In some cases, this period may be longer.