Dear customers,

We're aware of the current Issue where you've received an email stating that your Black Friday Passes will expire within 6 weeks. 

We sincerely apologize for the miscommunication and would request you to please disregard any mention of a 6-week timeframe

Your Black Friday Passes will only expire if they have not been activated on or before 01 June 2024. 

Your order

Ordering Information

If you need help ordering your Eurail Pass, post your question on our Facebook page and we'll get back to you within 8 hours. We also recommend using the help section of our website to answer any questions you might have about your Eurail Pass. Or get some help from our Community.

Shipping and delivery costs

Getting your mobile Pass to you is easy: it goes straight to your inbox! Our paper Passes take a little bit longer.

Check shipping information →

Refunds & exchanges

Sometimes circumstances change and you may need to return or exchange your Eurail Pass.

Our Refund & Exchange Policy →

Secure your Pass

Keep your Pass safe before and during travelling. 


Find out more →

Payment methods

Find out which payment methods you can use to buy your Eurail Pass.

View our payment methods →


Some European trains require an advance seat reservation. For more information about booking your train reservations, check out our helpful Reservation Guide.