Getting started with your mobile Pass

Step 1: Add your Pass

Got the Rail Planner app? Add your Pass to the app and start getting ready for your trip. 

Simply follow the link in the confirmation email we sent you when you bought your Pass to get started quickly, or follow these steps:

• Open the Rail Planner app and go to My Pass. Tap 'Add your Pass' to get started.
• Enter your surname and Pass number. You'll find your Pass number in your confirmation email.

Once your Pass is on your device, you can find it any time in My Pass.

Travelling as a group?

You can add as many Passes to your device as you like. Just remember that you can't move your Pass onto another device once it's activated for travel. If you're travelling as a group with multiple Passes on one device, you'll all need to travel together on all journeys.

Travelling with children?

Each Child Pass should be added to the same device as at least one Adult Pass, as Child Passes aren’t valid without an Adult Pass. Children under 4 can travel with you for free without their own Pass.

Step 2: Connect a trip

Next, connect a trip to your Pass. This is how you'll keep track of the journeys you take.

• Create a new trip and give it a name.
• Or choose a trip that you've already created. You'll see a list of your existing trips that you can choose from.

More than one Pass on your device?

Each Pass needs its own trip, so if you've got a few Passes on your device, you’ll need a separate trip for each Pass.

If you've already created a trip, you can duplicate an existing trip to connect a copy of that trip to another Pass.

It's easy to add journeys from the planner to multiple trips at once, and you can name each trip something different to keep track of all your journeys.

Step 3: Activate your Pass

Before you start your trip, you need to activate your Pass so it's ready for travel. You'll need your passport or ID that you're travelling with, and you'll need to know which date you're taking your first train.

• Enter your passport or ID number. This should match the document that you're travelling with as you may have to show it to ticket inspectors.
• Choose your first travel day. This is the first day you'll be using your Pass to travel. Your Pass will be valid from this day until it expires.

Not sure when you're starting your trip?

Don't worry, you can come back to this step later. You can activate your Pass up until the day you start travelling.

Remember that you can't board your first train unless your Pass has been activated, and you need to be online to activate your Pass.

Travelling later? No rush – you can activate your Pass up to 11 months after your purchase date. 

Show your ticket

This is the part of your Pass that ticket inspectors need to see. Every travel day in your Pass has a different ticket, and each ticket shows all the journeys you add to your Pass for that travel day.

You can show your ticket in just 2 taps:

• Go to My Pass
• Tap 'Show ticket'

The ticket inspector will scan the barcode and check that the train you are on is listed on your ticket. They will also check your personal information and may ask to see your passport or ID.

More than one Pass on your device?

You'll need to show a ticket for everyone travelling with a Pass. Just choose another Pass from the list in My Pass, then tap 'Show ticket'.