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Adding and activating your mobile Pass

Activating your mobile Pass
Which devices are supported?

The Rail Planner app is available on both iPhone and Android phones.

 

Android phone

Supported on Android 6.0 and later.

 

Apple iPhone

Supported on iOS 13.0 and later.

 

You can check your device settings if you are not sure which software version your device is running.

I can’t find the MyPass button

My Pass should appear on the bottom menu of the app. If you can’t see it, you may be using an older version of the app that does not yet have it. Go to your device’s app store to update the app and add the button to your menu.

What should I do if I’ve lost my Pass number and Pass information?

Your Pass number and information is all in the order confirmation email we sent you when you bought your Pass. If you’ve lost it, you can easily resend the email by logging into your account on Eurail.com or Interrail.eu.

 

If you’re still having problems, please get in touch with Eurail customer service.

Why do I get an error when I try to add my Pass to the app?

You might see an error for a few reasons:

  • The surname and/or Pass number is incorrect. You need to fill in your surname and/or Pass number exactly as stated in the confirmation e-mail. These fields are case sensitive. Make sure you don't add extra spaces if you copy/paste from the e-mail.
  • The Pass is already added to a device. If the Pass was already added and activated on a device, it cannot be added to a second device.
  • The Pass has expired. The Pass is being added after its activation period is over, or after its validity period has expired.
Why do I need to connect a trip to my Pass?

You need to connect a trip to your Pass so we can check your Pass is valid for the journeys you want to make. Your journeys are saved in My Trip, so connecting a trip to your Pass means you can add your journeys to your Pass as you travel so you have a valid ticket for every journey, otherwise your Pass won’t be valid for travel.

Why can I not connect my trip to a Pass?

You might have already connected this trip to another Pass. Each Pass on your device needs its own trip.

 

If your trip does not appear in the list of trips you can connect to your Pass, you’ll need to choose another trip or create a new one. 

Can I change the trip connected to my Pass?

You can change the trip your Pass is connected to up until you activate your Pass. Once your Pass is activated, you can’t disconnect a trip or connect a different trip.

When should I activate my Pass?

You can activate your Pass any time up until your first travel day. You’ll need the number of the passport or ID you’re travelling with and the date of your first travel day to activate your Pass.

 

To board your first train, your Pass needs to be activated and you need to have a ticket ready in My Pass.

 

Remember that you can activate your Pass for travel any time within 11 months of purchase. If you’re not sure when you bought your Pass, you can check your order confirmation email.

Can I deactivate my Pass again later?

Yes, you can deactivate your Pass any time before the start of your first travel day (00:00 CET on that day). Just cancel your travel days in My Pass to deactivate your Pass. You can then activate your Pass again when you’re ready.

What does it mean my Pass needs to be activated by a certain date?

You need to activate your Pass within 11 months of the day you bought it. You can activate and start using your Pass any time before this date. If you’re not sure when you bought your Pass, you can check your order confirmation email.

The information on my mobile Pass is wrong, what should I do?

If the details on your mobile Pass are incorrect our outdated and you can’t change it yourself, please get in touch with Eurail customer service. If your Pass has not been activated yet, we will be able to change the information for you.

 

We can help with:

  • Adjusting your name (in case of typos, or name changes due to marriage and other legal name changes)
  • Adjusting your ID/passport information (in case or typos or ID/passport renewal)
  • Adjusting your date of birth

 

Is your country of residence incorrect?

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).

Why do I need to give my passport number?

We ask for your passport or ID number for safety and verification that the Pass you are travelling with is actually yours. You may be asked to show your passport or ID card when your Pass is being checked by ticket inspectors, so the number on your Pass should match the number on the passport or ID you are carrying.

Can I change my passport or ID number after activation?

No, for security reasons you cannot change your passport or ID number after your Pass has been activated.

 

If you lose your passport or ID card, please get in touch with Eurail customer service as soon as possible. If your Pass has not been activated yet, you can still change your passport or ID number during the third step of the activation.