Help

You can reserve your seat on a European train in the following ways:

-Through the Eurail.com Reservation Service.

-Through the call center or website of some European railways. We recommend the German Railways (DB) (+44 871880 8066) or Austrian Railways (ÖBB) (+43 5 1717).

-At a European railway station. Please note that most trains should be reserved well in advance.

-Through the Rail Planner App. You can make reservations for Italian trains, French trains and many international trains.

You can choose between Standard and Premium shipping. These delivery options come with a 100% guarantee that your order will arrive on time. You can track the delivery status online and you (or someone else at your address) will have to sign for the package. For the United Sites, we also offer FREE Economy Shipping.

With the shipping calculator you can check out the expected delivery date and costs of your order.

If you don't have the time to receive your Pass at your home address, we can ship it to your hotel or hostel in Europe. Please let your hotel know in advance, because they will have to sign for the package. It's not possible to send your Pass to a European train station, or send it as an e-ticket.

Thank you for sending us your Pass! It can take between 3 and 5 months before you receive your gift.

If delivery takes longer than 5 months, please use the contact form below to get in touch with us (select Pass + Status of gift / return of ticket and Pass Cover). Let us know when you sent us your Pass and tell us the address you wrote down on your Pass Cover.

Ask us anything and everything about Eurail. Send an email to:

• customerservice@eurail.com
  

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• Add our number: +31 6 40250654

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