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Help
Long response times
Dear travelers,
We are experiencing an extremely high volume of customer contacts at this time. For this reason, we may take longer than usual to respond. Before contacting us, please check here for answers to the most common questions. For more immediate assistance you can also try out our chatbot in the bottom-right corner of this page or even reach out to seasoned travellers for advice in our community. Otherwise, we will get back to you as soon as we can.
Refunds and exchanges
Did your plans fall through? Check if you're eligible for a refund or an exchange.
Travel disruptions in Europe
Start your Eurail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.
Traveling with a disability
We believe that everyone should be able to enjoy traveling by train in Europe. That's why we created this helpful document on traveling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.
Compensation for train delays
Did you experience a train delay of 60 minutes or longer on your Interrail trip? If so, you may be eligible for a monetary compensation. Read more about our policy on the Delay Compensation page and fill out the form to directly apply for compensation.
Looking for information on Eurail mobile Passes?
You can now travel paperless with some of our most popular products! The mobile Pass is supported on Apple devices iOS 13.0 and later and Android devices 6.0 and later. Check out our Frequently Asked Questions on mobile Passes to learn all about how they work.
Whatever you'd like to know about Eurail, we're here to help:
Can't find the answer to your question? Ask the Community!
Our community is full of great questions and answers from fellow Interrail travellers. Find the topics that are relevant for you, ask questions about your upcoming Interrail trip or get inspired by other Interrailers.
How to contact us
- Chatbot
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Ask us your Eurail questions in the chatbot if you need help immediately.
If our chatbot is unable to answer your question, your information will be forwarded to our customer service team and they will be in touch with you.
Please also make sure to check our FAQs above for answers to common questions.
- Facebook Messenger
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Ask us your Eurail questions via Facebook Messenger, our chatbot will answer you immediately. Afterwards you can always check back on the information that was shared by simply opening the Messenger chat with us again.
If our chatbot is unable to answer your question, your information will be forwarded to our customer service team and they will be in touch with you.
Please also make sure to check our FAQs above for answers to common questions.
- Check your order
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Have you placed an order with us? To check the status of your order, or to change your personal details, log into your Eurail.com account. You'll need your email and password handy.
Want to buy one-way or return tickets?
Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.
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I am amazed with the quick and accurate replies. The links are simple and clear. I highly recommend Eurail Pass to even the most inexperinced travelers!
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