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Help center
Where to find information and how to contact our Support team
Eurail Passes are for you if you’re a citizen or legal resident of a country outside of Europe. If not, you'll need to travel with an Interrail Pass.
Support topics
Train disruptions in Europe
A smooth trip starts with a quick look at the current situation on the tracks.
Refund & exchange
Did your plans fall through? Check if you're eligible for a refund or an exchange.
Delay compensation
Experience a train delay of 60 minutes or longer? If so, you may be eligible for a compensation.
Using your mobile Pass
Everything you need to know about using your mobile Pass, from getting ready for travel to boarding the train and ticket inspections.
Technical issues
Did something go wrong in the app or website? You might find a quick fix in our Knowledge Base.
Travel with reduced mobility
Everyone should be able to enjoy traveling by train. Please find an overview of passenger assistance offered by railway companies.
Popular FAQs
Pass FAQ
View moreThis depends first and foremost on where you want to go. If you're planning to visit a single country, you can choose a One Country Pass. If you want to visit multiple countries, the Global Pass (valid in 33 European countries) is your best bet.
You can get your mobile Pass ready for travel in three easy steps. You can do them all at once, or start now and finish later.
Before you start, make sure you have the latest version of our Rail Planner app on your device. You'll need an internet connection to use some features in the app while travelling with your mobile Pass. The mobile Pass is supported on Android 6.0 and later and iOS 16.0 and later.
You can use your Pass to travel on the national railways and some private railways in the countries where your Pass is valid. In some cases, these train networks reach airports as well. Check the full list here.
The Pass even includes certain buses and ferries to make sure everything is within reach.
The duration of a Pass depends on the type of Pass you have purchased. If you have already purchased your paper Pass, your end date is written on the top of your Pass. That is the last day your Pass is valid – you can use it up until midnight.
For a mobile Pass, the validity of the Pass can be found in the 'My Pass' tab under the 'Validity Period' section in the Rail Planner app.
Travel FAQ
View moreYou can get your Pass ready for travel in three easy steps. You can do them all at once, or start now and finish later.
Begin by downloading the Rail Planner app and adding your Pass to the app. Click the link below to find the rest of the steps for using your Interrail Pass.
Yes, ticket inspectors will check the ticket on your mobile Pass. In most countries, the ticket inspector will visually check the details on your ticket, including the journey information you added, while in some other countries, the ticket inspector will scan the barcode and visually check the journey information.
We update the timetable on our website and the Rail Planner app four times a week to keep the journey planner as accurate as possible for offline use during your trip. If you don’t have automatic app updates turned on in your phone settings, check your phone's app store before you travel to make sure you have the latest version.
A travel day is a 24-hour period in which you can travel on trains with your Eurail Pass. It lasts from 00:00 (midnight) to 11:59 pm (23:59) on the same calendar day. On each travel day, you have access to the train networks in which your Eurail Pass is valid.
With a Continuous Pass, such as the 1 month continuous Pass, every day in the validity period is a travel day, so you can travel by train every day, if you like. With a Flexi Pass, such as the 5 days in 1 month Pass, you pick and choose which days you would like to use as travel days.
Did you experience a train disruption while traveling with one of our Rail Passes? We are sorry to hear this. The rail network in Europe is complex and unfortunately sometimes trains are canceled or do not make it to their destination on time.
To compensate you for the inconvenience sustained as a result of this disruption, Eurail B.V. has set up a dedicated policy and we will be happy to review your case.
Seat Reservations FAQ
View moreYou can make seat reservations through the Eurail.com website for 95% of all European trains. To do this, you need a Eurail Pass and a Eurail.com account. You can also book many trains through our Rail Planner app.
You will need a seat reservation for most high-speed trains and all night trains in Europe. Reservations are often required in France, Italy and Spain. Trains in these countires are popular and will get full quickly, especially during the summer months.
To make reservations together with your friends or family, you need to have already purchased Eurail Passes for each traveler. Then you can proceed by logging in to your Eurail.com account.
If you haven't already done so, you will first need to create a trip in your account.
Already have a Pass? You can use our reservation booking tool to check how many seats are left in a train before booking your seats. All you have to do is log in, search for the route you want to travel on and select your preferred train from the options.
Most reservations are non-refundable. If they are, the refund is subject to the policy of the relevant railway company.
When you purchase a seat reservation through our website, the refund policy of the relevant railway company and country apply. You can find the applicable refund policies in our Exchange and Refund Conditions for Reservations. Please be aware that most reservation tickets are non-refundable, and no changes can be made after booking.
Do you have questions about the Plus Pass? Find a dedicated FAQ page here.
One-way or return tickets
Eurail.com does not sell one-way or return train point-to-point tickets. For questions about it, please contact the relevant railway company.
Check your order
You can view your Eurail Pass order status in your Eurail Account at ‘Pass Details’.
Contact us
By chat
- Feel free to start a conversation with the chatbot. It’s in the bottom-right corner of this page.
- If the chatbot can't help, one of our team members will be happy to take over the conversation and assist you.
- Top tip: Check our FAQs for comprehensive answers to common questions.
Submit a support request
Fill in the form and tell us what kind of support you need. We aim to get back to you by email within 24 hours.
Submit a requestChange of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.