Help

We're currently having issues with the login of our Reservation Service. We apologise for the inconvenience. Always try to log in with the same email address you used to purchase your Eurail Pass. If you are unable to log in, please try the following work-around:

• Remove your browser cookies and clear the cache

• Close the browser

• Open a new browser and go back to the Reservation Service

• Reset your password by clicking the link "I have forgotten my password"

• Log in to the Reservation Service
  
  

It's possible that your itinerary is no longer there after you log in. This means you'll need to start over. If you keep encountering issues with our Reservation Service, please make your reservations in another way.

If your order has the status Submitted or Waiting for Shipping, this means our team is working on it. When the order has been processed, you will receive an email informing you of the status update. If your order contains e-tickets, these will be sent to you in a separate email.

We are currently experiencing extremely high volumes of reservation orders, so it can take up to 7 days to process your order. We apologize for any inconvenience and thank you for your patience and understanding.

You can reserve your seat on a European train in the following ways:

-Through the Eurail.com Reservation Service.

-Through the call center or website of some European railways. We recommend the German Railways (DB) (+44 871880 8066) or Austrian Railways (ÖBB) (+43 5 1717).

-At a European railway station. Please note that most trains should be reserved well in advance.

Most high-speed and night trains require a reservation well in advance. If you don't want to risk being without a seat or a bed, we recommend you book these trains before you go to Europe. You can read all about reservations in our helpful Reservation Guide.

French Thalys trains and international TGV trains have a limited number of seats available for Eurail pass holders. We recommend that you make reservations for the high season (May-September) and at weekend as early as possible.

If a train is fully booked, use the Eurail timetable to find another train, or check out our suggested alternative routes in France.

A Eurail Pass can only be used by non-European citizens or residents. European citizens can use an Interrail Pass instead, available from Interrail.eu. If you are not a European citizen but you can prove that you reside in Europe, you can also choose to use an Interrail Pass.

Still not quite sure? Fill in our handy Residency Tool to find out!

There are 4 key things to consider when choosing a Eurail Pass.

1. Countries: Choose a Pass valid in the countries you want to visit.

2. Validity period: Choose a Pass for the number of days you want to travel.

3. Traveler type: Choose from Youth, Adult, and Family options.

4. Class type: Choose between 2^nd class or the comfort of 1^st class.

Get advice on choosing your Pass

In general, we can refund your seat reservation ticket under the following conditions:

• If the individual reservation has a value of more than €25 per person.

• If you make the cancelation at least 1 working day (8.30-17.00 CET, Monday to Friday) before your departure date by contacting our customer service team.

• If it is not for the Eurostar high-speed train. This railway company does not offer refundable reservations.

Ask us anything and everything about Eurail. Send an email to:

• customerservice@eurail.com

Our agents are currently busy responding to a high volume of queries and cannot get back to you right away. During this busy period it may take up to 9 days for us to reply. By including your order number and the month you'll travel in either the subject line or beginning of your email, we can prioritize the most urgent queries. We apologize for any inconvenience.

Contact us on Facebook

Our agents are currently busy responding to a high volume of queries and cannot get back to you right away. During this busy period it may take up to 9 days for us to reply. By including your order number and the month you'll travel in your message, we can prioritize the most urgent queries. We apologize for any inconvenience.

If you have a question about an existing order, payment or refund made on Eurail.com, get in touch with our order support team:

• By email: orders@eurail.com

• We strive to get back to you in 1 business day.

• By calling the number that appears in your order confirmation email, Monday to Friday between 09:00 and 18:00 (CET)

Make sure you have your order number available.

Have you placed an order with us? To check the status of your order, or to change your personal details, log into your Eurail.com account. You'll need your email and password handy.

Log in to your account