If your order has the status Submitted or Waiting for Shipping, this means our team is already working on your reservation. You’ll receive an email to let you know once your order has been processed. If your order contains e-tickets, they will be sent to you in a separate email.
It can take up to 5 business days for your order to process. Please keep in mind that Saturday and Sunday don’t count as business days. National holidays in Europe can also cause delays.
-At a European railway station. Please note that most trains should be reserved well in advance.
-Through the Rail Planner App. You can make reservations for Italian trains, French trains and many international trains.
What should I do if my travel plans have been disrupted by the train strikes in France?
Please note that not all trains are affected by the French railway strikes. You can check here for general strike information. To follow the latest strike updates, you can visit the SNCF (French railways) website.
In many cases, you will be able to take a later train or use an alternate route to arrive at your destination if your planned route is affected. To minimize the impact on your travel plans, investigating alternatives should be your first priority when a disruption occurs.
In the unfortunate event that your journey is affected by the strikes, you may contact us after the train's originally scheduled departure time to request a full refund of the reservation fee (booking fees are unfortunately non-refundable). Please keep in mind that we cannot offer special refund and exchange conditions prior to a cancelled train as the disruptions are subject to change, and you may ultimately still be able to travel. Cancellations and exchanges of Passes and seat reservations made in advance will follow standard procedure, as per our booking conditions.
How to contact us
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Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.
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