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Help
Dear customers,
We are experiencing a record number of messages from travelers at the moment, so our response time can be much longer than usual. Please check this overview of the most common questions before contacting us.
Train Strikes in Germany
From September 2-6, there will be a strike of railway staff in Germany that will impact regional and long distance rail travel in Germany. As a result, many trains in Germany will be running less frequently, and the trains that are running will probably be much busier than usual. Deutsche Bahn (German railways) will be posting updates on the situation here (page in German).
If you are planning on traveling in Germany or on an international route which passes through Germany, we recommend that you check your planned journey on Deutsche Bahn’s timetable (available in many languages) to see if your plans are affected. In the timetable, you can also see which other trains are running earlier or later to help you plan accordingly and minimize the impact on your trip.
If you run into any problems you cannot solve by taking an earlier or later train, feel free to get in touch with our customer service team.
Coronavirus (COVID-19) Update
Before contacting us, please check here for all the latest updates on coronavirus, including an FAQ section and information on rail disruptions related to the virus.
Need help with reservations?
Looking for information on Eurail mobile Passes?
You can now travel paperless with some of our most popular products! Check out our Frequently Asked Questions on mobile Passes to learn all about how they work.
Travel disruptions in Europe
Start your Eurail trip well-prepared and find out if there are any travel disruptions in Europe. We do our best to keep track of any strikes, construction works or other issues related to the train network that might affect your trip.
Traveling with a disability
We believe that everyone should be able to enjoy traveling by train in Europe. That's why we created this helpful document on traveling with a disability. It gives you a clear overview of passenger assistance offered by the different European railways.
Compensation for train delays
Did you experience a train delay of 60 minutes or longer on your Interrail trip? If so, you may be eligible for a monetary compensation. Read more about our policy on the Delay Compensation page and fill out the form to directly apply for compensation.
Whatever you'd like to know about Eurail, we're here to help:
Can't find the answer to your question? Ask the Community!
Our community is full of great questions and answers from fellow Interrail travellers. Find the topics that are relevant for you, ask questions about your upcoming Interrail trip or get inspired by other Interrailers.
HOW TO CONTACT US
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Ask us your Eurail questions on Facebook. We strive to reply within 8 hours.
Please also make sure to check our FAQs above for answers to common questions.
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Send us a Facebook message! We strive to reply to your question within 8 hours.
Please also make sure to check our FAQs above for answers to common questions
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Send us a tweet! We strive to reply to your question within 8 hours!
Please also make sure to check our FAQs above for answers to common questions
- Check your order
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Have you placed an order with us? To check the status of your order, or to change your personal details, log into your Eurail.com account. You'll need your email and password handy.
Want to buy one-way or return tickets?
Eurail.com does not sell one-way or return train tickets from city to city, known as point-to-point tickets. Our awesome train passes are designed for taking multiple journeys on a longer lasting trip. For questions about point-to-point tickets, please contact the relevant railway company.
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