Exchange and refund conditions for reservations

Domestic day trains

• ÖBB Nightjet
  • All reservations are non-refundable.

Domestic night trains

• ÖBB Nightjet
  • All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided.

International day trains

• Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, the customer shall receive the full refund.
    • In case of no cancellation, no refund shall be provided.

International night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided.
• EuroNight trains
  • Vienna – Berlin (CHOPIN) 40406/40477
    • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
      • If the reservation is cancelled at least 1 day before departure, 20% cancellation charges shall be deducted from the reservation amount or at least €5 per person.
      • If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or at least €5 per person.
      • In case of no cancellation, no refund shall be provided.
  • Vienna – Budapest – Bucharest (DACIA) 346/347
    • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
      • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
      • In case of no cancellation, no refund shall be provided.
• European Sleeper 
  • All reservations are: 
    • fully refundable up to 30 days before departure. 
    • 50% refundable from 29 days to 15 days before departure. 
    • non-refundable within 14 days of departure. 
    • non-exchangeable. 
  • Partial cancellation of a reservation with multiple passengers is not permitted.
  • All refund requests must be submitted via your Eurail account.

International day trains

• Belgium – Germany: DB, ICE
  • All reservations are non-refundable.
• Belgium – France: SNCF, TGV
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088):
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.
• Eurostar
  • All reservations are non-refundable.
  • Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. If exchangeable, the following conditions apply:
    • Eurostar Continental (formerly Thalys) 
      • Reservations may be exchanged once free of charge, provided the request is made at least 7 days prior to the departure date. A fee will apply to exchanges made within 7 days of departure.
      • Only the date and time of travel may change. The departure and arrival stations cannot be changed.
      • All exchange requests must be submitted via the Eurostar portal, including payment of any fees.
    • Eurostar London 
      • Exchangeable with the following conditions:
        • A minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class.
        • A minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class.
        • Only the date and time of travel may change. The departure and arrival stations cannot be changed.
        • All exchange requests must be submitted via the Eurostar portal, including payment of any fees.

International night trains

• European Sleeper
  • All reservations are: 
    • fully refundable up to 30 days before departure. 
    • 50% refundable from 29 days to 15 days before departure. 
    • non-refundable within 14 days of departure. 
    • non-exchangeable. 
  • Partial cancellation of a reservation with multiple passengers is not permitted. 
  • All refund requests must be submitted via your Eurail account.

Domestic day trains

• CD, SuperCity (SC)
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
    • In case of no cancellation, no refund shall be provided.
• Domestic trains except SC
  • All reservations are non-refundable.

International day trains

• DB / CD / PKP / MAV / ÖBB
  • All reservations are non-refundable.

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
    • In case of no cancellation, no refund shall be provided.
• European Sleeper 
  • All reservations are: 
    • fully refundable up to 30 days before departure. 
    • 50% refundable from 29 days to 15 days before departure. 
    • non-refundable within 14 days of departure. 
    • non-exchangeable. 
  • Partial cancellation of a reservation with multiple passengers is not permitted. 
  • All refund requests must be submitted via your Eurail account.

Domestic day and night trains

• HZPP
  • All reservations are non-refundable.

International day trains

• HZPP, MAV, ÖBB
  • All reservations are non-refundable.

International night trains

• EuroNight
  • All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
    • In case of no cancellation, no refund shall be provided.

Domestic trains

• DSB
• All reservations are non-refundable.

International trains

• Denmark – Sweden, Öresundståg
  • All reservations qualify for a full refund if cancelled before scheduled departure of the train.
• Denmark – Sweden, SJ
  • All reservations qualify for a full refund if cancelled before scheduled departure of the train.
• Denmark – Germany, DB
  • All reservations are non-refundable.

Domestic day and night trains

• SNCF
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • The reservation amount is €10 or the ticket says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • The reservation amount is €20 or the ticket says it was purchased via SNCB:
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations for domestic TGV day trains are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.

International day trains

• France – Spain, SNCF
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English or says it was issued by SNCB (CIV 1088):
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.
• France – Germany, SNCF / DB 
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.
• France – Italy, SNCF / TI 
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087): 
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.
• France – Luxembourg, SNCF 
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087): 
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.
• France – Switzerland, TGV Lyria 
  • Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status: 
    • If the reservation is cancelled before scheduled departure, a cancellation charge of €30 per person shall be deducted.
    • In case of no cancellation, no refund shall be provided.
• Eurostar 
  • All reservations are non-refundable.
  • Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. If the reservation is exchangeable, the following conditions apply:
    • Eurostar Continental (formerly Thalys) 
      • Exchangeable with the following conditions:
        • All reservations may be exchanged once free of charge, provided the request is made at least 7 days prior to the departure date. A fee will apply to exchanges made within 7 days of departure.
        • Only the date and time of travel may change. The departure and arrival stations cannot be changed.
        • All exchange requests must be submitted via the Eurostar portal, including payment of any fees.
    • Eurostar London 
      • Exchangeable with the following conditions:
        • A minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class.
        • A minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class.
        • Only the date and time of travel may change. The departure and arrival stations cannot be changed.
        • All exchange requests must be submitted via the Eurostar portal, including payment of any fees.

Domestic day trains

• DB
  • All reservations are non-refundable.

Domestic night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure.
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided.

International day trains

• France – Germany, SNCF / DB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088):
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions: 
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance.
• Germany – Poland, DB / PKP
  • Regular Pass fare reservation is non-refundable.
  • In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
    • In case of no cancellation, no refund shall be provided.
• Germany – Italy: EuroCity Brenner (ECB), ÖBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
    • In case of no cancellation, no refund shall be provided.
• Germany – Austria/ Switzerland / Czech Republic / Denmark
  • All reservations are non-refundable.

International night trains

• EuroNight
  • Vienna – Berlin v.v  (CHOPIN) 40406/40477
    • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
      • If the reservation is cancelled at least 1 day prior to departure, 20% cancellation charges shall be deducted from the reservation amount or minimum €5 per person.
      • If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or minimum €5 per person.
      • All reservations are non-refundable.
  • Zagreb – Munich (LISINSKI) 498/50463, Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477
    • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
• European Sleeper 
  • All reservations are: 
    • fully refundable up to 30 days before departure. 
    • 50% refundable from 29 days to 15 days before departure. 
    • non-refundable within 14 days of departure. 
    • non-exchangeable. 
  • Partial cancellation of a reservation with multiple passengers is not permitted. 
  • All refund requests must be submitted via your Eurail account.
• ÖBB Nightjet
  • IC tickets: Non-refundable
  • NJ tickets: Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day or in case of no cancellation, no refund shall be provided.
• Stockholm – Berlin, Snälltåget.
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 1 day before the departure of the train, a cancellation charge of €10 per person shall be deducted from the reservation amount.
    • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided.
• Stockholm – Hamburg – Berlin, SJ.
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
    • In case of no cancellation, no refund shall be provided.

Domestic day trains

• TrenItalia
  • All reservations are exchangeable with the following conditions:
    • Change of date and/or time:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge.
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, but only at the departure station indicated on the ticket.
    • Change of route:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in reservation amount).
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in reservation amount) within 1 hour after departure, but only at the departure station indicated on the ticket.
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 20% cancellation charges shall be deducted from the reservation amount.
    • In case of no cancellation or if the reservation amount is €10 or less, no refund shall be provided.

Domestic night trains

• InterCityNotte
  • All reservations are exchangeable with the following conditions:
    • Change of date and/or time:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge.
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, but only at the departure station indicated on the ticket.
    • Change of route:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in the reservation amount).
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in the reservation amount) within 1 hour after departure, but only at the departure station indicated on the ticket.
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 20% cancellation charges shall be deducted from the reservation amount.
    • In case of no cancellation or if the reservation cost is €10 or less, no refund shall be provided.

International day trains

• Germany – Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
    • In case of no cancellation, no refund shall be provided.
• Switzerland – Italy, TrenItalia / SBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 20% cancellation charges shall be deducted from the reservation amount.
    • In case of no cancellation, no refund shall be provided.
  • Exchangeable with the following conditions: 
    • The service must be operated by TrenItalia.
    • Only the travel date and time may be changed.
    • The departure and arrival stations cannot be changed.
• France – Italy, SNCF / TI
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
    • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
      • Only the date and time of travel may be changed.
      • The departure and arrival stations cannot be changed.
      • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
      • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for assistance.

International night trains

• European Sleeper 
  • All reservations are: 
    • fully refundable up to 30 days before departure. 
    • 50% refundable from 29 days to 15 days before departure. 
    • non-refundable within 14 days of departure. 
    • non-exchangeable. 
  • Partial cancellation of a reservation with multiple passengers is not permitted. 
  • All refund requests must be submitted via your Eurail account.
• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided.

International day trains

• Germany – Netherlands: ICE, DB
  • All reservations are non-refundable.
• Netherlands – Switzerland: ICE, DB / SBB
  • All reservations are non-refundable.
• Eurostar
  • All reservations are non-refundable.
  • Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. 
    • Eurostar Continental (formerly Thalys) 
      • Exchangeable with the following conditions: 
        • All reservations may be exchanged once free of charge, provided the request is made at least 7 days before the departure date. A fee will apply to exchanges made within 7 days of departure.
        • Only the date and time of travel may change. The departure and arrival stations cannot be changed.
        • All exchange requests must be submitted via the Eurostar portal, including payment of any fees.
    • Eurostar London 
      • Exchangeable with the following conditions: 
        • A minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class.
        • A minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class.
        • Only the date and time of travel may change. The departure and arrival stations cannot be changed.
        • All exchange requests must be submitted via the Eurostar portal, including payment of any fees.

International night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided.
• European Sleeper 
  • All reservations are: 
    • fully refundable up to 30 days before departure. 
    • 50% refundable from 29 days to 15 days before departure. 
    • non-refundable within 14 days of departure. 
    • non-exchangeable. 
  • Partial cancellation of a reservation with multiple passengers is not permitted. 
  • All refund requests must be submitted via your Eurail account.

Domestic day and night trains

• NSB
  • First class Pass Holders can book “NSB Comfort” class free of charge. This class is available only on long-distance day trains.
  • All reservations are non-refundable.

International day trains

• Norway – Sweden, SJ
  • All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
    • In case of no cancellation, no refund shall be provided.

Domestic day and night trains

• PKP
  • All reservations are non-refundable.

International day trains

• Germany – Poland, DB / PKP
  • Regular Pass fare reservation is non-refundable.
  • In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
    • In case of no cancellation, no refund shall be provided.
• Poland – Czech Republic / Austria / Slovakia / Hungary
  • All reservations are non-refundable.

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
  • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person.
  • In case of no cancellation, no refund shall be provided.

Domestic day and night trains

• CFR
  • All reservations are non-refundable.

International day trains

• CFR, MAV
  • All reservations are non-refundable.

International night trains

• EuroNight
  • Vienna - Budapest - Bucharest (DACIA) 346/347
    • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
      • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
      • In case of no cancellation, no refund shall be provided.
        

Domestic day trains

• ZSSK, SuperCity (SC)
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
    • In case of no cancellation, no refund shall be provided.

International day trains

• CD / PKP / MAV / ZSSK
  • All reservations are non-refundable.

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
    • In case of no cancellation, no refund shall be provided.

Domestic day and night trains

• SZ
  • All reservations are non-refundable.

International day trains

• HZPP, MAV, ÖBB
  • All reservations are non-refundable.

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
    • In case of no cancellation, no refund shall be provided.

International day trains

• SNCF
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
      • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person.
      • In case of no cancellation, no refund shall be provided.
    • Ticket is in English and says it was issued by SNCB (CIV 1088)
      • If the reservation is cancelled before departure, the customer is entitled to a full refund.
      • In case of no cancellation, no refund shall be provided.
      • Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:
        • Only the date and time of travel may be changed.
        • The departure and arrival stations cannot be changed.
        • After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled.
        • Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for assistance.

Domestic day and night trains

• SJ, Vy, Öresundståg
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, the customer is entitled to a full refund.
    • In case of no cancellation, no refund shall be provided.
• Kustpilen
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, cancellation charges of €2 per person shall be deducted from the reservation amount.
    • In case of no cancellation, no refund shall be provided.
• Snälltåget
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status.
    • Day trains:
      • If the reservation is cancelled before departure, cancellation charges of €5 per person shall be deducted from the reservation amount.
      • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided.
    • Night trains:
      • If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount.
      • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided.
• Other Swedish carriers:
  • All reservations are non-refundable.

International night trains

• Stockholm – Berlin, Snälltåget
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount.
    • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided.
• Stockholm – Hamburg – Berlin, SJ.
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund.
    • In case of no cancellation, no refund shall be provided.

Domestic trains

• SBB
  • All reservations are non-refundable.

International day trains

• France – Switzerland, TGV Lyria
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, cancellation charges of €30 per person shall be deducted from the reservation amount.
    • In case of no cancellation, no refund shall be provided.
• Switzerland – Austria/ Germany/ Netherlands
  • All reservations are non-refundable.
• Switzerland – Italy, TrenItalia / SBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 20% cancellation charges shall be deducted from the reservation amount.
    • In case of no cancellation, no refund shall be provided.
  • Exchangeable with the following conditions: 
    • The service must be operated by TrenItalia.
    • Only the travel date and time may be changed.
    • The departure and arrival stations cannot be changed.

International night trains

• ÖBB Nightjet
  • IC tickets: Non-refundable
  • NJ tickets: Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund.
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person.
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided.
  • EuroNight
    • Zurich – Budapest (WIENER WALZER) 40462/40463
      • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
        • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person.
        • In case of no cancellation, no refund shall be provided.
    • Zurich – Villach – Zagreb (ALPINA) 414/40465
      • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
        • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person.
        • In case of no cancellation, no refund shall be provided.