Exchange and refund conditions for reservations

Last updated on September 12, 2024

The exchange and refund conditions for each reservation differ based on country and carrier. If the reservation has been booked using our self-service Book Reservations tool, a booking fee of €2 per passenger per train reservation is generally not refunded. Additionally, our booking tool relies on 3 different booking systems that we have partnered with, each with their own refund conditions – in most cases, a cancellation charge shall be deducted from the total reservation amount when the customer requests for a refund.

Please check the following terms and conditions carefully to know which refund conditions apply for your particular reservation booking and we hope to have you onboard a Eurail adventure again soon!

Austria: Domestic day trains

ÖBB Nightjet

All reservations are non-refundable

Domestic night trains

ÖBB Nightjet

All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

International day trains

Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB Nightjet

Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:

If the reservation is cancelled before departure, the customer shall receive the full refund

In case of no cancellation, no refund shall be provided.

International night trains

ÖBB Nightjet

Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

EuroNight trains

Vienna – Berlin (CHOPIN) 40406/40477

Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 1 day before departure, 20% cancellation charges shall be deducted from the reservation amount or at least €5 per person

If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or at least €5 per person

In case of no cancellation, no refund shall be provided

Vienna – Budapest – Bucharest (DACIA) 346/347

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided
Belgium: International day trains

Belgium – Germany: DB, ICE

All reservations are non-refundable

Belgium – France: SNCF, TGV

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance

Eurostar

All reservations are non-refundable

Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. If exchangeable, the following conditions apply:

Eurostar Continental (formerly Thalys)

Reservations may be exchanged once free of charge, provided the request is made at least 7 days prior to the departure date. A fee will apply to exchanges made within 7 days of departure

Only the date and time of travel may change. The departure and arrival stations cannot be changed

All exchange requests must be submitted via the Eurostar portal, including payment of any fees

Eurostar London

Exchangeable with the following conditions:

A minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class

A minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class

Only the date and time of travel may change. The departure and arrival stations cannot be changed

All exchange requests must be submitted via the Eurostar portal, including payment of any fees
Czech Republic: Domestic day trains

CD, SuperCity (SC)

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

Domestic trains except SC

All reservations are non-refundable

International day trains

DB / CD / PKP / MAV / ÖBB

All reservations are non-refundable

International night trains

EuroNight

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided
Croatia: Domestic day and night trains

HZPP

All reservations are non-refundable

International day trains

HZPP, MAV, ÖBB

All reservations are non-refundable

International night trains

EuroNight

All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided
Denmark: Domestic trains

DSB

All reservations are non-refundable

International trains

Denmark – Sweden, Öresundståg

All reservations qualify for a full refund if cancelled before scheduled departure of the train.

Denmark – Sweden, SJ

All reservations qualify for a full refund if cancelled before scheduled departure of the train.

Denmark – Germany, DB

All reservations are non-refundable
France: Domestic day and night trains

SNCF

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.

The reservation amount is €10 or the ticket says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

The reservation amount is €20 or the ticket says it was purchased via SNCB:

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations for domestic TGV day trains are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance

International day trains

France – Spain, SNCF

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English or says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance

France – Germany, SNCF / DB

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance

France – Italy, SNCF / TI

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for assistance

France – Luxembourg, SNCF

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for assistance

France – Switzerland, TGV Lyria

Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, a cancellation charge of €30 per person shall be deducted

In case of no cancellation, no refund shall be provided

Eurostar

All reservations are non-refundable

Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. If the reservation is exchangeable, the following conditions apply:

Eurostar Continental (formerly Thalys)

Exchangeable with the following conditions:

All reservations may be exchanged once free of charge, provided the request is made at least 7 days prior to the departure date. A fee will apply to exchanges made within 7 days of departure

Only the date and time of travel may change. The departure and arrival stations cannot be changed

All exchange requests must be submitted via the Eurostar portal, including payment of any fees

Eurostar London

Exchangeable with the following conditions:

A minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class

A minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class

Only the date and time of travel may change. The departure and arrival stations cannot be changed

All exchange requests must be submitted via the Eurostar portal, including payment of any fees
Germany: Domestic day trains

DB

All reservations are non-refundable

Domestic night trains

ÖBB Nightjet

Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

International day trains

France – Germany, SNCF / DB

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for further assistance

Germany – Poland, DB / PKP

Regular Pass fare reservation is non-refundable

In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

Germany – Italy: EuroCity Brenner (ECB), ÖBB

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Germany – Austria/ Switzerland / Czech Republic / Denmark

All reservations are non-refundable

International night trains

EuroNight

Vienna – Berlin v.v (CHOPIN) 40406/40477

Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 1 day prior to departure, 20% cancellation charges shall be deducted from the reservation amount or minimum €5 per person

If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or minimum €5 per person

All reservations are non-refundable

Zagreb – Munich (LISINSKI) 498/50463, Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person

In case of no cancellation, no refund shall be provided

ÖBB Nightjet

IC tickets: Non-refundable

NJ tickets :Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day or in case of no cancellation, no refund shall be provided

Stockholm – Berlin, Snälltåget.

Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 1 day before the departure of the train, a cancellation charge of €10 per person shall be deducted from the reservation amount

When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided

Stockholm – Hamburg – Berlin, SJ.

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided
Hungary: Domestic day trains

MAV

All reservations are non-refundable

International day trains

ÖBB / MAV / PKP / CD

All reservations are non-refundable

International night trains

MAV / CFR / PKP

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

EuroNight

Zurich – Budapest (WIENER WALZER) 40462/40463

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

Vienna – Budapest – Bucharest (DACIA) 346/347

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided
Italy: Domestic day trains

TrenItalia

All reservations are exchangeable with the following conditions

Change of date and/or time:

Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge

After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, but only at the departure station indicated on the ticket

Change of route:

Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in reservation amount)

After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in reservation amount) within 1 hour after departure, but only at the departure station indicated on the ticket

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 20% cancellation charges shall be deducted from the reservation amount

In case of no cancellation or if the reservation amount is €10 or less, no refund shall be provided

Domestic night trains

InterCityNotte

All reservations are exchangeable with the following conditions

Change of date and/or time:

Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge

After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, but only at the departure station indicated on the ticket

Change of route:

Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in the reservation amount)

After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in the reservation amount) within 1 hour after departure, but only at the departure station indicated on the ticket

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 20% cancellation charges shall be deducted from the reservation amount

In case of no cancellation or if the reservation cost is €10 or less, no refund shall be provided

International day trains

Germany – Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Switzerland – Italy, TrenItalia / SBB

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 20% cancellation charges shall be deducted from the reservation amount

In case of no cancellation, no refund shall be provided

Exchangeable with the following conditions:

The service must be operated by TrenItalia

Only the travel date and time may be changed

The departure and arrival stations cannot be changed

France – Italy, SNCF / TI

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088):

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for assistance

International night trains

ÖBB Nightjet

Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
The Netherlands: International day trains

Germany – Netherlands: ICE, DB

All reservations are non-refundable

Netherlands – Switzerland: ICE, DB / SBB

All reservations are non-refundable

Eurostar

All reservations are non-refundable

Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name.

Eurostar Continental (formerly Thalys)

Exchangeable with the following conditions:

All reservations may be exchanged once free of charge, provided the request is made at least 7 days before the departure date. A fee will apply to exchanges made within 7 days of departure

Only the date and time of travel may change. The departure and arrival stations cannot be changed

All exchange requests must be submitted via the Eurostar portal, including payment of any fees

Eurostar London

Exchangeable with the following conditions:

A minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class

A minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class

Only the date and time of travel may change. The departure and arrival stations cannot be changed

All exchange requests must be submitted via the Eurostar portal, including payment of any fees

International night trains

ÖBB Nightjet

Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
Norway: Domestic day and night trains

NSB

First class Pass Holders can book “NSB Comfort” class free of charge. This class is available only on long-distance day trains.

All reservations are non-refundable

International day trains

Norway – Sweden, SJ

All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided
Poland: Domestic day and night trains

PKP

All reservations are non-refundable

International day trains

Germany – Poland, DB / PKP

Regular Pass fare reservation is non-refundable

In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided

Poland – Czech Republic / Austria / Slovakia / Hungary

All reservations are non-refundable

International night trains

EuroNight

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person

In case of no cancellation, no refund shall be provided
Romania: Domestic day and night trains

CFR

All reservations are non-refundable

International day trains

CFR, MAV

All reservations are non-refundable

International night trains

EuroNight

Vienna - Budapest - Bucharest (DACIA) 346/347

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided
Slovakia: Domestic day trains

ZSSK, SuperCity (SC)

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided

International day trains

CD / PKP / MAV / ZSSK

All reservations are non-refundable

International night trains

EuroNight

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided
Slovenia: Domestic day and night trains

SZ

All reservations are non-refundable

International day trains

HZPP, MAV, ÖBB

All reservations are non-refundable

International night trains

EuroNight

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided
Spain: International day trains

SNCF

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used

Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)

If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person

In case of no cancellation, no refund shall be provided

Ticket is in English and says it was issued by SNCB (CIV 1088)

If the reservation is cancelled before departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Reservations are exchangeable once and free of charge before scheduled departure with the following conditions:

Only the date and time of travel may be changed

The departure and arrival stations cannot be changed

After the reservation has been exchanged once, it can no longer be refunded or exchanged again, unless the train is cancelled

Please reach out to our Customer Service at least 48 hours before the scheduled departure of the train for assistance
Sweden: Domestic day and night trains

SJ, Vy, Öresundståg

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided

Kustpilen

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, cancellation charges of €2 per person shall be deducted from the reservation amount

In case of no cancellation, no refund shall be provided

Snälltåget

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status

Day trains:

If the reservation is cancelled before departure, cancellation charges of €5 per person shall be deducted from the reservation amount

When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided

Night trains:

If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount

When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided

Other Swedish carriers:

All reservations are non-refundable

International night trains

Stockholm – Berlin, Snälltåget

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount

When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided

Stockholm – Hamburg – Berlin, SJ.

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund

In case of no cancellation, no refund shall be provided
Switzerland: Domestic trains

SBB

All reservations are non-refundable

International day trains

France – Switzerland, TGV Lyria

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, cancellation charges of €30 per person shall be deducted from the reservation amount

In case of no cancellation, no refund shall be provided

Switzerland – Austria/ Germany/ Netherlands

All reservations are non-refundable

Switzerland – Italy, TrenItalia / SBB

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before departure, 20% cancellation charges shall be deducted from the reservation amount

In case of no cancellation, no refund shall be provided

Exchangeable with the following conditions:

The service must be operated by TrenItalia

Only the travel date and time may be changed

The departure and arrival stations cannot be changed

International night trains

ÖBB Nightjet

IC tickets: Non-refundable

NJ tickets: Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:

If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund

If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person

When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

EuroNight

Zurich – Budapest (WIENER WALZER) 40462/40463

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person

In case of no cancellation, no refund shall be provided

Zurich – Villach – Zagreb (ALPINA) 414/40465

Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:

If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person

In case of no cancellation, no refund shall be provided

Exchange and refund conditions for reservations

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Exchange and refund conditions for reservations

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