How does the internet requirement work?

Your mobile Pass is periodically checked against our system to ensure its validity and prevent fraud, which means that you need to be online at least once every 3 days.

We’ll send you a notification 24 hours before your 3 days are up so you can find an internet connection. If you are on a train, there may be on-board Wi-Fi that you can use (note: the Wi-Fi signal must be at least 3 bars or higher). The app does not update in the background, so you’ll need to open the app when you find a connection so we can check your Pass. This won’t affect any of your saved trips or journeys in the app.

If you haven’t been online in more than 3 days, your mobile Pass will be considered inactive, and you will not be able to use your Pass until you connect to the internet and open the app. This won’t affect any of your saved trips or journeys in the app.