The information on my mobile Pass is wrong, what should I do?
If the details on your mobile Pass are incorrect or outdated and you can’t change them yourself, please contact our customer service. If your Pass has not been activated yet, we can change the information for you.
We can help with the following:
- Adjusting your name (in case of typos or name changes due to marriage and other legal name changes)
- Adjusting your ID/passport information (in case of typos or ID/passport renewal)
- Adjusting your date of birth
- Changing your country of residence (only possible before you activate your Pass)
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.