What should I do if I lose or break my phone?

If you lose or break your device with your Pass on it, please get in touch with Eurail customer service as soon as you can. Please share your Pass number in your initial message, you can find this number in the confirmation email we sent you when you bought your Pass. If you don't have this email anymore, you can also find it in your Eurail account in your 'order overview'.

If you want to board a train, you’ll need to purchase a separate ticket for your journey. We unfortunately cannot offer any refunds for this.