Why do I get an error when I try to add my Pass to the app?

You might see an error for a few reasons:

• The surname and/or Pass number is incorrect. You need to fill in your surname and/or Pass number exactly as stated in the confirmation e-mail. These fields are case sensitive. Make sure you don't add extra spaces if you copy/paste from the e-mail.
• The Pass is already added to a device. If the Pass was already added and activated on a device, it cannot be added to a second device.
• The Pass has expired. The Pass is being added after its activation period is over, or after its validity period has expired.