Why is there no ticket in My Pass?

If there is no ‘Show ticket’ button in My Pass, go to My Trip and check if you have added your planned journey to your Pass. Tap the toggle bar on the right to add a journey to your Pass.  

If you're still not sure how to add a journey, follow the steps on creating a ticket explained in our user guide for mobile Pass, which you can find in the Help Centre of the More section of the app.