Exchange and refund conditions for reservations

Domestic day trains

• ÖBB Nightjet
  • All reservations are non-refundable

Domestic night trains

• ÖBB Nightjet
  • All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

International day trains

• Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, the customer shall receive the full refund
    • In case of no cancellation, no refund shall be provided.

International night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
• EuroNight trains
  • Vienna – Berlin (CHOPIN) 40406/40477
    • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
      • If the reservation is cancelled at least 1 day before departure, 20% cancellation charges shall be deducted from the reservation amount or at least €5 per person
      • If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or at least €5 per person
      • In case of no cancellation, no refund shall be provided
• Vienna – Budapest – Bucharest (DACIA) 346/347
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
    • In case of no cancellation, no refund shall be provided

International day trains

• Belgium – Germany: DB, ICE
  • All reservations are non-refundable
• Belgium – France: SNCF, TGV
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
      • In case of no cancellation, no refund shall be provided
    • Ticket is in English and says it was issued by SNCB (CIV 1088):
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
      • In case of no cancellation, no refund shall be provided
• Eurostar
  • All reservations are non-refundable 
  • Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. 
    • Eurostar Continental (formerly Thalys) 
      • All reservations are exchangeable once free of charge up to 7 days before the date of departure. If reservations are exchanged after this, a fee shall be applicable 
    • Eurostar London 
      • Reservation exchanges are subject to a fee: 
        • Minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class 
        • Minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class

Domestic day trains

• CD, SuperCity (SC)
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
    • In case of no cancellation, no refund shall be provided
• Domestic trains except SC
  • All reservations are non-refundable

International day trains

• DB / CD / PKP / MAV / ÖBB
  • All reservations are non-refundable

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
    • In case of no cancellation, no refund shall be provided

Domestic day and night trains

• HZPP
  • All reservations are non-refundable

International day trains

• HZPP, MAV, ÖBB
  • All reservations are non-refundable

International night trains

• EuroNight
  • All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
  • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
  • In case of no cancellation, no refund shall be provided

Domestic trains

• DSB
• All reservations are non-refundable

International trains

• Denmark – Sweden, Öresundståg
  • All reservations qualify for a full refund if cancelled before scheduled departure of the train.
• Denmark – Sweden, SJ
  • All reservations qualify for a full refund if cancelled before scheduled departure of the train.
• Denmark – Germany, DB
  • All reservations are non-refundable

Domestic day and night trains

• SNCF
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • The reservation amount is €10 or ticket says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
      • In case of no cancellation, no refund shall be provided
    • The reservation amount is €20 or ticket says it was purchased via SNCB:
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
      • In case of no cancellation, no refund shall be provided

International day trains

• France – Spain, SNCF
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
      • In case of no cancellation, no refund shall be provided
    • Ticket is in English or says it was issued by SNCB (CIV 1088):
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
      • In case of no cancellation, no refund shall be provided
• France – Germany, SNCF / DB 
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person 
      • In case of no cancellation, no refund shall be provided 
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund 
      • In case of no cancellation, no refund shall be provided
• France – Italy, SNCF / TI 
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087): 
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person 
      • In case of no cancellation, no refund shall be provided 
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund 
      • In case of no cancellation, no refund shall be provided
• France – Luxembourg, SNCF 
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087): 
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person 
      • In case of no cancellation, no refund shall be provided 
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund 
      • In case of no cancellation, no refund shall be provided
• France – Switzerland, TGV Lyria 
  • Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status: 
    • If the reservation is cancelled before scheduled departure, a cancellation charge of €30 per person shall be deducted 
    • In case of no cancellation, no refund shall be provided 
• Eurostar 
  • All reservations are non-refundable 
  • Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. 
    • Eurostar Continental (formerly Thalys) 
      • All reservations are exchangeable once free of charge up to 7 days before the date of departure. If reservations are exchanged after this, a fee shall be applicable 
    • Eurostar London 
      • Reservation exchanges are subject to a fee: 
        • Minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class 
        • Minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class

Domestic day trains

• DB
  • All reservations are non-refundable

Domestic night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

International day trains

• France – Germany, SNCF / DB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
      • In case of no cancellation, no refund shall be provided
    • Ticket is in English and says it was issued by SNCB (CIV 1088):
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
      • In case of no cancellation, no refund shall be provided.
• Germany – Poland, DB / PKP
  • Regular Pass fare reservation is non-refundable
  • In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
    • In case of no cancellation, no refund shall be provided
• Germany – Italy: EuroCity Brenner (ECB), ÖBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
    • In case of no cancellation, no refund shall be provided
• Germany – Austria/ Switzerland / Czech Republic / Denmark
  • All reservations are non-refundable

International night trains

• EuroNight
  • Vienna – Berlin v.v  (CHOPIN) 40406/40477
    • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
      • If the reservation is cancelled at least 1 day prior to departure, 20% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
      • If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
      • All reservations are non-refundable
  • Zagreb – Munich (LISINSKI) 498/50463, Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477
    • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
      • In case of no cancellation, no refund shall be provided
• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day or in case of no cancellation, no refund shall be provided
• Stockholm – Berlin, Snälltåget.
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 1 day before the departure of the train, a cancellation charge of €10 per person shall be deducted from the reservation amount
    • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
• Stockholm – Hamburg – Berlin, SJ.
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund 
    • In case of no cancellation, no refund shall be provided

Domestic day trains

• TrenItalia
  • All reservations are exchangeable with the following conditions
    • Change of date and/or time:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
    • Change of route:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in reservation amount)
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 10% cancellation charges shall be deducted from the reservation amount
    • In case of no cancellation or if the reservation amount is €10 or less, no refund shall be provided

Domestic night trains

• InterCityNotte
  • All reservations are exchangeable with the following conditions
    • Change of date and/or time:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
    • Change of route:
      • Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in the reservation amount)
      • After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in the reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 10% cancellation charges shall be deducted from the reservation amount
    • In case of no cancellation or if the reservation cost is €10 or less, no refund shall be provided

International day trains

• Germany – Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
    • In case of no cancellation, no refund shall be provided 
• Switzerland – Italy, TrenItalia / SBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, 20% cancellation charges shall be deducted from the reservation amount
    • In case of no cancellation, no refund shall be provided
• France – Italy, SNCF / TI
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
      • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
      • In case of no cancellation, no refund shall be provided
    • Ticket is in English and says it was issued by SNCB (CIV 1088): 
      • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund 
      • In case of no cancellation, no refund shall be provided

International night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

International day trains

• Germany – Netherlands: ICE, DB
  • All reservations are non-refundable
• Netherlands – Switzerland: ICE, DB / SBB
  • All reservations are non-refundable
• Eurostar
  • All reservations are non-refundable 
  • Customers can check if their reservations may be exchanged in advance on the Eurostar website by filling out their booking reference and last name. 
    • Eurostar Continental (formerly Thalys) 
      • All reservations are exchangeable once free of charge up to 7 days before the date of departure. If reservations are exchanged after this, a fee shall be applicable 
    • Eurostar London 
      • Reservation exchanges are subject to a fee: 
        • Minimum 15 EUR per person exchange fee shall be levied for exchanging reservations in Standard class 
        • Minimum 20 EUR per person exchange fee shall be levied for exchanging reservations in Standard Premier class

International night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided

Domestic day and night trains

• NSB
  • First class Pass Holders can book “NSB Comfort” class free of charge. This class is available only on long-distance day trains.
  • All reservations are non-refundable

International day trains

• Norway – Sweden, SJ
  • All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
    • In case of no cancellation, no refund shall be provided

Domestic day and night trains

• PKP
  • All reservations are non-refundable

International day trains

• Germany – Poland, DB / PKP
  • Regular Pass fare reservation is non-refundable
  • In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
    • In case of no cancellation, no refund shall be provided
• Poland – Czech Republic / Austria / Slovakia / Hungary
  • All reservations are non-refundable

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
  • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
  • In case of no cancellation, no refund shall be provided

Domestic day and night trains

• CFR
  • All reservations are non-refundable

International day trains

• CFR, MAV
  • All reservations are non-refundable

International night trains

• EuroNight
  • Vienna - Budapest - Bucharest (DACIA) 346/347
    • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
      • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
      • In case of no cancellation, no refund shall be provided
        

Domestic day trains

• ZSSK, SuperCity (SC)
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
    • In case of no cancellation, no refund shall be provided

International day trains

• CD / PKP / MAV / ZSSK
  • All reservations are non-refundable

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
    • In case of no cancellation, no refund shall be provided

Domestic day and night trains

• SZ
  • All reservations are non-refundable

International day trains

• HZPP, MAV, ÖBB
  • All reservations are non-refundable

International night trains

• EuroNight
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
    • In case of no cancellation, no refund shall be provided

International day trains

• SNCF
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used
    • Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
      • If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
      • In case of no cancellation, no refund shall be provided
    • Ticket is in English and says it was issued by SNCB (CIV 1088)
      • If the reservation is cancelled before departure, the customer is entitled to a full refund
      • In case of no cancellation, no refund shall be provided

Domestic day and night trains

• SJ, Vy, Öresundståg
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, the customer is entitled to a full refund
    • In case of no cancellation, no refund shall be provided
• Kustpilen
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, cancellation charges of €2 per person shall be deducted from the reservation amount
    • In case of no cancellation, no refund shall be provided
• Snälltåget
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status
    • Day trains:
      • If the reservation is cancelled before departure, cancellation charges of €5 per person shall be deducted from the reservation amount
      • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
    • Night trains:
      • If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
      • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
• Other Swedish carriers:
  • All reservations are non-refundable

International night trains

• Stockholm – Berlin, Snälltåget
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
    • When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
• Stockholm – Hamburg – Berlin, SJ.
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
    • In case of no cancellation, no refund shall be provided

Domestic trains

• SBB
  • All reservations are non-refundable

International day trains

• France – Switzerland, TGV Lyria
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before scheduled departure, cancellation charges of €30 per person shall be deducted from the reservation amount
    • In case of no cancellation, no refund shall be provided
• Switzerland – Austria/ Germany/ Netherlands
  • All reservations are non-refundable
• Switzerland – Italy, TrenItalia / SBB
  • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
    • If the reservation is cancelled before departure, 20% cancellation charges shall be deducted from the reservation amount 
    • In case of no cancellation, no refund shall be provided

International night trains

• ÖBB Nightjet
  • Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
    • If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
    • If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
    • When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
  • EuroNight
    • Zurich – Budapest (WIENER WALZER) 40462/40463
      • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
        • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
        • In case of no cancellation, no refund shall be provided
    • Zurich – Villach – Zagreb (ALPINA) 414/40465
      • Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
        • If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
        • In case of no cancellation, no refund shall be provided