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Eurail Aid Offices

In case you need assistance with your Eurail Pass once you're in Europe, you can visit an international ticket office that's listed as a Eurail aid office. These offices are located at major train stations, and their staff will be able to help you with any Eurail related questions. If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations. Unfortunately you can't reach the aid offices by phone.

 

Please note that there is a different selection of Aid Offices for German Rail Pass holders. You can find them at the bottom of the list.

Aid Offices per country

Austria

Innsbruck Hauptbahnhof: ÖBB lounge

Monday to Friday: 5:45am - 9:40pm

Saturday and Sunday: 6:15am - 9:40pm

 

Salzburg Hauptbahnhof: ÖBB lounge

Monday to Friday: 5:45am - 10:00pm

Saturday and Sunday: 6:30am - 10:00pm

 

Vienna Hauptbahnhof: ÖBB lounge

Monday to Sunday: 6:00am - 11:30pm

Belgium

Brussels

Gare de Bruxelles-Midi: Departure Today Zone

Monday to Sunday: 6:00am - 9:00pm

 

Bosnia and Herzegovina

Banja Luka Central Railway Station

Monday to Sunday: 5:30am - 10:00pm

 

Sarajevo Railway Station

Monday to Sunday: 6:00am - 6:00pm

Bulgaria

Sofia Centrail Railway Station: International ticket office

Monday to Sunday: 7:30am - 7:00pm

Croatia

Zagreb Glavi Kolodvor (main railway station)

Monday to Sunday: 6:00am - 9:00pm

Czech Republic

Prague central station

Praha hlavní nádrazí: international booking offices

Monday to Sunday

3:20am - 5:45am

6:00am - 10:30am

11:00am - 2:15pm

2:30pm - 5:00pm

5:15pm - 8:00pm

8:30pm - 00:30am

Denmark

Copenhagen (København H) central station

Monday to Friday: 7:00am - 8:00pm

Saturday and Sunday: 8:00am - 6:00pm

 

Finland

Helsinki Railway Station

Monday - Friday: 7:30am - 7:00pm

Saturday: 10:00am - 5:00pm

Sunday: 12:00am - 6:00pm

France

Currently there are no Aid Offices in France.

Germany

Berlin Hauptbahnhof: Reisezentrum

Monday to Saturday: 7:00am - 10:00pm

Sunday: 8:00am - 10:00pm

 

Berlin Hauptbahnhof: Reisezentrum, EurAide (counter 12)

Monday to Friday: 11:00am - 6:30pm (extended hours in summer)

This Aid Office is closed in January and February.

 

Cologne (Köln) Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday and Sunday: 7:00am - 9:00pm

 

Dresden Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday and Sunday: 7:00am - 10:00pm

 

Düsseldorf Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday and Sunday: 7:00am - 10:00pm

 

Frankfurt Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday to Sunday: 9:00am - 9:00pm

 

Frankfurt Flughafen (airport) Fernbahnhof: Reisezentrum

Long distance train station

Monday to Sunday: 6:00am - 9:00pm

 

Frankfurt Flughafen (airport) Regiobahnhof: Reisezentrum

Regional train station

Monday to Sunday: 6:00am - 9:00pm

 

Hamburg Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 9:00pm

Saturday and Sunday: 8:00am - 8:15pm

 

Hannover Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 9:00pm

Saturday: 7:00am - 9:00pm

Sunday: 8:00am - 9:00pm

 

Heidelberg Hauptbahnhof: Reisezentrum

Monday to Friday: 8:00am - 7:00pm

Saturday and Sunday: 10:00am - 6:00pm

 

Leipzig Hauptbahnhof: Reisezentrum

Monday to Sunday: 8:00am - 8:00pm

 

München (Munich) Hauptbahnhof: Reisezentrum

Monday to Sunday: 7:00am - 9:00pm

 

München (Munich) Hauptbahnhof: Reisezentrum, EurAide

Monday to Friday: 10:00am - 6:00pm (extended hours in summer)

In January and February opening times change to: 8:30am - 1:00pm

 

München (Munich) Airport (terminal 1): Reisezentrum

Monday to Friday: 7:30am - 9:00pm

Saturday and Sunday: 8:30am - 6:30pm

 

Stuttgart Hauptbahnhof: Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday and Sunday: 7:00am - 10:00pm

 

Greece

Athens Central Station: international tickets window

Monday to Friday: 8:00am - 4:00pm

Hungary

Budapest Keleti Railway Station (next to platform 9, Business lounge)

Monday to Sunday: 6:00am - 9:15pm

Ireland

Dublin Connolly Station: Irish Rail Customer Information Centre

Monday to Friday: 9:00am - 5:00pm

 

Belfast: Europa Bus Centre, Great Victoria Street, Belfast: NIR Travel

Monday to Friday: 9:00am - 5:00pm

Saturday: 9:00am - 12:30pm

Italy

Bari Centrale: Trenitalia ticket office

Monday to Sunday: 7:30am - 8:00pm

 

Bologna Centrale: Trenitalia ticket office

Monday to Sunday: 7:00am - 7:30pm

 

Bologna Centrale: Agenzie 365

Monday to Friday: 9:00am - 5:00pm

 

Bolzano Stazione: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Firenze (Florence) Stazione SMN: Trenitalia ticket office

Monday to Sunday: 7:00am - 8:00pm

 

Firenze (Florence) Stazione Santa Maria Novella - ticketing hall, Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Fiumicino Aeroporto (Rome Airport) railway station: Agenzie 365

Monday to Sunday 8:00am - 8:00pm

 

Fiumicino Aeroporto (Rome Airport): T3 departure level - Punto Nel Mundo

Monday to Sunday: 7:00am - 9:00pm

 

Fiumicino Aeroporto (Rome Airport): T1 arrival level: Punto Nel Mundo

Monday to Sunday: 7:00am - 9:00pm

 

Genova Stazione Piazza Principe: Trenitalia ticket office

Monday to Sunday: 6:00am - 7:20pm

 

Genova Stazione Piazza Principe: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Genova Stazione Brignole: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Milano (Milan) Centrale: Trenitalia ticket office

Monday to Sunday: 6:00am - 9:00pm

 

Milano (Milan) Centrale: Agenzie 365

Monday to Sunday: 8:00am - 9:00pm

 

Milan city centre: Lux Viaggi (Via Ponte Seveso 40)

Monday to Friday: 9:00am - 1:00pm & 2:30pm - 6:30pm

Saturday: 9:30am - 12:30pm

 

Napoli (Naples) Centrale: Trenitalia ticket office

Monday to Sunday: 6:15am - 9:00pm

 

Napoli (Naples) Centrale: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Pisa Stazione: Trenitalia ticket office

Monday to Sunday: 6:00am - 9:00pm

 

Roma (Rome) Stazione Termini: Trenitalia ticket office

Monday to Sunday: 6:30am - 10:55pm

 

Roma (Rome) Stazione Termini - Main Hall: Agenzie 365

Monday to Sunday 8:00am - 8:00pm

 

Roma (Rome) Stazione Termini - Track 24: Agenzie 365

Monday to Sunday 8:00am - 8:00pm

 

Torino (Turin) Stazione Porta Nuova: Trenitalia ticket office

Monday to Sunday: 8:00am - 8:00pm

 

Venezia (Venice) Stazione Santa Lucia: Trenitalia ticket office

Monday to Sunday: 7:00am - 8:00pm

 

Venezia (Venice) Stazione Santa Lucia: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Venezia (Venice) Stazione Mestre: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Verona Centrale: Agenzie 365

Monday to Sunday: 8:00am - 8:00pm

 

Lithuania

Vilnius Railway Station

Monday to Sunday: 6:00am - 8:00pm

Luxembourg

Luxembourg Railway Station

Monday to Sunday: 6:00am - 8:00pm

Netherlands

Schiphol Airport Railway Station (Amsterdam Airport)

Monday to Friday: 6:00am - 9:00pm

Saturday: 6:15am - 9:00pm

Sunday: 6:45am - 9:00pm

 

Amsterdam Central Station

Monday to Sunday: 5:45am - 9:00pm

 

Amsterdam Treinreiswinkel (address: Singel 393, 1012 WN, Amsterdam)

Monday to Friday: 9:30am - 5:30pm

Saturday: 10:00am - 5:00pm

Closed on Sundays and public holidays

 

Leiden Treinreiswinkel (address: Breestraat 57, 2311 CJ, Leiden)

Monday to Friday: 9:30am - 5:30pm

Saturday: 10:00am - 5:00pm

Closed on Sundays and public holidays

Norway

Oslo Central Station

Monday to Friday: 8:00am - 3:00pm

Portugal

Lisboa (Lisbon) Gare do Oriente

Monday to Sunday: 6:30am - 9:30pm

 

Lisboa (Lisbon) Santa Apolónia

Monday to Sunday: 6:30am - 9:30pm

 

Lisboa (Lisbon) Rossio 

Monday to Friday: 8:00am - 2:30pm & 3:30pm - 7:00pm

Closed on public holidays

 

Porto Campanhã railway station

Monday to Sunday

7:00am - 12:15pm

1:15pm - 8:00pm

9:00pm - 10:00pm

 

Note

Portuguese aid offices offer support and the option to activate your Eurail Pass only. It is not possible to purchase and exchange Eurail Passes at Portuguese aid offices.

Romania

Bucharest North Railway Station

Monday to Sunday: 00:00am - 11:59pm

 

Braşov Railway Station

Monday to Sunday: 00:00am - 11:59pm

Slovenia

Ljubljana Railway Station

Monday to Friday: 8:00am - 3:00pm

Spain

Barcelona-Sants Station

Monday to Friday: 10:00am - 2:00pm & 3:30pm - 7:00pm

Closed on public holidays

 

Barcelona de França Station

Monday to Friday: 9:00am - 7:00pm

Closed on public holidays

 

Madrid-Chamartin Station

Monday to Friday: 7:00am - 8:00pm

Closed on public holidays

 

Seville-Santa Justa Station

Monday to Sunday: 8:00am - 8:00pm

 

Valencia-Joaquín Sorolla Station

Monday to Sunday: 9:30am - 8:30pm

 

Switzerland

Basel: Bahnhof Basel SBB

Monday to Sunday: 8:00am - 7:00pm

 

Bern: Bahnhof Bern

Monday to Friday: 6:45am - 9:00pm

Saturday and Sunday: 6:45am - 8:00pm

 

Geneva: Gare de Genève

Monday to Sunday: 8:00am - 7:00pm

 

Geneva Airport Station

Monday to Sunday: 7:30am - 8:00pm

 

Interlaken West Railway Station

Monday to Sunday: 9:00am - 6:00pm

 

Lucerne: Bahnhof SBB Luzern

Monday to Sunday: 8:00am - 7:00pm

 

Zurich Hauptbahnhof: Reisezentrum

Monday to Friday: 8:00am - 7:30pm

Saturday and Sunday: 8:00am - 6:30pm

 

Zurich Flughafen: SBB Reisezentrum

Monday to Sunday: 7:00am - 7:00pm

German Rail Pass Aid Offices

Germany

Berlin Südkreuz Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday and Sunday: 7:00am - 9:00pm

 

Berlin Zoologischer Garten Reisezentrum

Monday to Friday: 6:00am - 10:00pm

Saturday and Sunday: 7:00am - 9:00pm

 

Bonn Hauptbahnhof Reisezentrum

Monday to Friday: 6:30am - 9:00pm

Saturday and Sunday: 8:00am - 9:00pm

 

Köln/Bonn Flughafen (Cologne/Bonn Airport) - Terminal 2 Reisezentrum

Monday to Friday: 8:30am - 8:00pm

Saturday and Sunday: 10:00am - 6:00pm

 

Nürnberg Hauptbahnhof Reisezentrum

Monday to Friday: 6:00am - 9:00pm

Saturday: 8:00am - 6:00pm

Sunday: 10:00am - 9:00pm

 

Italy

Milano

DB Vertrieb GmbH Via Napo Torriani, 29 20124 Milano

Monday to Friday: 9:00am - 6:00pm

 

Phone: +39 02 6747 9578

E-mail: info@dbitalia.it

 

Verona

Stazione di Verona Porta Nuova Piazza XXV Aprile 37138 Verona

Monday to Sunday: 8:15am - 5:30pm

 

Switzerland

Basel

Reisezentrum Basel Bad Bahnhof

Monday to Friday: 6:50am - 8:00pm

Saturday and Sunday: 7:50am - 7:00pm