Can I return my Pass for a refund?
When you've purchased your Pass on this website, there are usually two instances in which you're eligible for a refund:
Mobile Pass:
1. Refunds can be granted if they are requested (via your Interrail account in our website) within one year from the issue date and before the first day of validity of the Pass.
Paper Pass:
1. You return your Pass to us unused and not yet activated, before the first day of validity. You'll get an 85% refund on your Pass, while 15% is retained as cancellation charges.
2. Your Pass wasn't delivered to you on time with Premium Shipping. If this is proven to us, you'll get a 100% refund on your returned Pass, including delivery costs and Pass Protection.
Log in to your Eurail account for instructions on how to return your Eurail Pass and apply for a refund. Don't forget to include your order number when you apply for the refund. Read more about this in our guidelines for Refund and Changes.
It usually takes up to 4 weeks to process a refund. The exact date depends on the bank and/or credit card company involved. You can check the status of your refund in your Eurail.com account. You can only request a refund if you purchased your Pass at Eurail, and your order number starts with EU.
What should I do if my Pass is lost or stolen?
Can I get compensation for train delays?