Can I return my Pass for a refund?
When you’ve purchased your Pass on this website, there are usually two instances in which you’re eligible for a refund:
1. You return your Pass to us unused and not yet activated, before the first day of validity. You’ll get an 85% refund on your Pass, while 15% is retained as cancellation charges.
2. Your Pass wasn’t delivered to you on time with Premium Shipping. If this is proven to us, you’ll get a 100% refund on your returned Pass, including delivery costs and Pass Protection.
Log in to your Eurail account for instructions on how to return your Eurail Pass and apply for a refund. Don't forget to include your order number when you apply for the refund. Read more about this in our guidelines for Refund and Changes.
It usually takes up to 4 weeks to process a refund. The exact date depends on the bank and/or credit card company involved. You can check the status of your refund in your Eurail.com account. You can only request a refund if you purchased your Pass at Eurail, and your order number starts with EU.
What should I do if my Pass is lost or stolen?
Can I get compensation for train delays?