Can I return my Pass for a refund?
When you've purchased your Pass on this website, there are usually two instances in which you're eligible for a refund:
1. Refunds can be granted if they are requested (via your Interrail account on our website). However, you must submit a refund request no later than six months from the last possible activation date indicated on the mobile Pass.
1. You return your Pass to us unused and not yet activated, before the first day of validity. You'll get an 85% refund on your Pass, while 15% is retained as cancellation charges.
2. Your Pass wasn't delivered to you on time. If this is proven to us, you'll get a 100% refund on your returned Pass, including delivery costs and Pass Protection.
Log in to your Eurail account for instructions on how to return your Eurail Pass and apply for a refund. Don't forget to include your order number when you apply for the refund. Read more about this in our guidelines for Refunds and Exchanges.
It usually takes up to 4 weeks to process a refund. The exact date depends on the bank and/or credit card company involved. You can check the status of your refund in your Eurail.com account. You can only request a refund if you purchased your Pass at Eurail, and your order number starts with EU.