Using travel days with your mobile Pass
- Can I switch or cancel a travel day?
You can cancel your travel day any time before the start of that day (00:00 CET). Go to My Pass, choose the travel day you want to cancel and tap ‘Cancel travel day’.
Once a travel day has started, it’s no longer possible to cancel it. You cannot cancel a travel day that is in the past.
Please note that some European countries do not observe Central European Time (CET). This means there can be a difference in the start and end time of a travel day when compared to your local time while travelling.
- Why can I not use my remaining travel days?
If you are unable to use a travel day but you still have travel days left, your Pass may have expired. You can see your Pass’s validity period in the top section of your Pass. Once your Pass expires, it is no longer valid for travel, even if you did not use all of your travel days.
- How can I save a travel day when traveling with a night train?
If you're travelling on a night train that arrives after midnight, you only need to use a travel day for the day of departure. The app will automatically only use one of your travel days when you add this journey to your Pass. Keep in mind that the arrival day of the night train needs to fall within the validity of your Pass.
If you change onto another train and keep travelling after your night train arrives, you will need to use another travel day. The app will automatically ask you to use another travel day when you add this journey to your Pass.
- Why is my journey split across two days?
If your journey runs across more than one day, it will be split into separate journeys for each day and you will need to use 2 travel days. This is so each leg of your journey appears on the correct ticket for ticket inspection.
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.