What should I do if my Pass is lost, damaged, or stolen?
Can I get a new Eurail Pass if it's lost, stolen or damaged?
Yes! If your device gets lost, damaged, or broken with your Pass on it, you can opt to move your Pass to another device. Open the app on your new device and go to My Pass to add your Pass using your last name and Pass number from the order confirmation email. When asked, tap 'Move Pass' and follow the steps to have your Pass moved to the new device.
No! If your Eurail Pass is lost or stolen it can't be replaced, meaning you can't get a new copy with the same Pass number. You will either have to buy a new Pass or replacement train tickets to continue travelling.
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.