Difficulties with regional trains in Southern France

Updated 5 July, 2022

On 1 July the transport regional authority in the "Sud PACA" region of France (Sud Provence - Alpes - Côte d'Azur) temporarily stopped accepting Interrail/Eurail Passes on board of TER (regional) trains. Thankfully, this decision was reversed in the afternoon of 5 July.

If you have a valid Interrail/Eurail Pass and purchased a full-fare train ticket to travel in this region during this time, we will refund these costs. In case you received a fine on board, we will also refund those costs.

Please keep as much documentation as possible to submit together with your claim. This includes receipts for tickets or fines, the number of the train you were riding, and the date when the fine occurred.

Please keep in mind that refunds can take up to 6 weeks to process. We thank you for your patience and apologise for any inconvenience this may cause.