Can I get a refund for a reservation?
In most cases, no.
When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Please be aware that if a refund is possible, it needs to be requested before the departure date of the train.
Requesting a refund
You can request a refund via the Reservations Overview in your personal Interrail account:
1. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable.
2. After you accept the refund conditions, you can go ahead and cancel the reservation.
Electronic Reservation Tickets will be automatically refunded, but Paper Reservation Tickets will need to be returned to our office in the Netherlands before a refund can be processed. The return address will be provided upon confirmation of the cancellation.