Can I get a refund for a reservation?
Most reservations are non-refundable. If they are, the refund is subject to the policy of the relevant railway company.
When you purchase a seat reservation through our website, the refund policy of the relevant Railway Company applies. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking.
Requesting a refund
You can request a refund via the Reservations Overview in your personal Eurail account. You will find the option to request a refund at the bottom of the overview box for the reservation you have selcted. Our system will tell you if your train reservation is refundable. After you accept the refund conditions, you can go ahead and cancel the reservation. Make sure to file your request before departure of the train concerned. A cancelled Reservation Ticket can never be reinstated, and becomes invalid.
If you’ve got an electronic reservation ticket, the refund will be automatic once your cancellation is confirmed (you don’t need to send the ticket to our office in the Netherlands).
Want to return a paper reservation ticket? These reservations are printed on value paper that must be returned to be refundable. We’ll send you the return address once your cancellation is confirmed, and then you need to send the ticket back to our office (within one month of the departure date) for us to start processing the refund. You’re responsible for the cost of shipping, and if your paper ticket gets lost in the post - it’s best to use registered shipping.
We will transfer the refundable amount to your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). The refund amount may vary per train type, and booking fees or shipping costs are never refunded.
When a reservation is refundable, Electronic Reservation Tickets will be automatically refunded, but Paper Reservation Tickets will need to be returned to our office in the Netherlands before a refund can be processed. The return address will be provided upon confirmation of the cancellation.