FAQ overview
Resources to answer your most frequently asked questions from on the rails
We are experiencing a record number of messages from travelers at the moment, so our response time can be much longer than usual.
To help you out, we have put together this overview of the most common topics we are receiving questions about to help you find quick answers while our customer service team works around the clock to respond to your inquiries.
Mobile Pass technical difficulties
Some technical glitches have caused difficulties with reservations or the mobile Pass itself being temporarily inaccessible in the Rail Planner app. Please upgrade to the latest app version to solve these issues. Did this not fix your issue? Find out more in our knowledge base.
Coronavirus information
Many travelers have reached out to us with questions about whether they are able to travel to a certain country or if it is safe. We can't advise on individual cases, but we have compiled a list of helpful resources to help you decide where you can travel.
Reservations
Reservations can be frustrating. Read on to learn how to handle them like a pro.
Timetable
Having trouble finding your train? Wondering how to get from one city to the next? Have a look at our timetable page.
Starting to use your mobile Pass
Mobile Passes are the most flexible way to explore all that Europe has to offer. Check out our guide on how to get started with your Pass to get up and running in no time.
Mobile Pass FAQ
Traveling in a group? What to do for ticket inspection? Check out our mobile Pass FAQ for advice on the most common questions about mobile Passes.
What is a travel day
A travel day is a 24-hour period in which you can travel on trains with your Interrail Pass. It lasts from 00:00 (midnight) to 23:59 on the same calendar day. You have access to the train networks where your Interrail Pass is valid on each travel day.
Save travel days with night trains
You need a Global Pass to travel on cross-border night trains; however, you only have to use one travel day (the day of departure if the train departs before 23:59). If you want to continue travelling after the night train has arrived, you will need to use a new travel day.
Activation vs start date
You have up to 11 months from the date of purchase to activate your mobile Pass - select your first travel day (start date) and enter your passport or ID number.
Your first travel day is the start date of your Pass - you have the option to select the start date in advance or when you're ready to activate the Pass.
Need some advice from experienced Eurailers?
You can also check out our community where first-timers and old pros come together to discuss travel questions, best practices, and all sorts of topics related to traveling with Eurail.
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.