What should I do if there is incorrect information on my Pass?
Sometimes you notice an error in the spelling of your name. Or your travel companions have changed after you've placed your order. If this is the case, you need to exchange your Eurail Pass for another one with the correct name(s) on it.
If your Pass hasn't been printed yet (you will have received an e-mail from us when it's printed), you might still be able to change the name on your Pass. You can do this in your Eurail account.
To exchange your unused pass, please follow the steps below:
Order a new Eurail Pass through Eurail.com.
Follow the return instructions provided in your Eurail account and send your old pass back to us.
Please contact our order support team by email, and make sure to include your old and new Eurail order numbers. You can find the contact details for your region in your order confirmation email or invoice.
When we receive the unused Eurail Pass(es) back, we will process a 100% refund minus the 15 euros exchange fee per exchanged Eurail Pass.