What should I do if there is incorrect information on my Pass?
If the details on your mobile Pass are incorrect or outdated and you can’t change it yourself, please get in touch with Eurail customer service. If your Pass has not been activated yet, we will be able to change the information for you.
We can help with:
- Adjusting your name (in case of typos or name changes due to marriage and other legal name changes)
- Adjusting your ID/passport information (in case of typos or ID/passport renewal)
- Adjusting your date of birth
If your Pass hasn't been printed yet (you will have received an e-mail from us if it's printed), you might still be able to change the name on your Pass. You can do this in your Interrail account.
To exchange your unused pass, please follow the steps below:
Order a new Eurail Pass through Eurail.com.
Follow the return instructions provided in your Eurail account and send your old pass back to us.
Please contact our order support team by email, and make sure to include your old and new Eurail order numbers. You can find the contact details for your region in your order confirmation email or invoice.
When we receive the unused Eurail Pass(es) back, we will process a 100% refund minus the 15 euros exchange fee per exchanged Eurail Pass.
For more details, please have a look at our Refund and Exchange Policy.
Can I return my Pass for a refund?